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Featured promotions at T-Mobile Franklin & New Rd

Featured categories at T-Mobile Franklin & New Rd

T-Mobile Network Performance

Data provided by Umlaut From April-2025 to September-2025   See coverage map
5G network score
The higher your score, the more likely you can connect to a faster, more stable network.
87
/100
AT&T
87
/100
Verizon
79
/100
5G coverage availability
More availability means having access to 5G speeds more often.
88 %
83 %
AT&T
71 %
Verizon
5G download speed
Higher speed means quicker downloads and smoother video calling.
100
Mbps
AT&T
91
Mbps
Verizon
77
Mbps
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for 30 days.

Test-drive our award-winning network and some of our favorite benefits for 30 days—no commitment or credit card required. We won’t even tell your other carrier.

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Qualifying non-T-Mobile network user & compatible, unlocked device required. 1 trial user. See 5G device, coverage, & trial details at T-Mobile.com.

Featured reviews at T-Mobile Franklin & New Rd

Johnny Flores
Dec. 9, 2025, 5:32 a.m.
I went in the store this evening looking to purchase a watch. A Young Lady by the name Cassidy Chavira was the worker that helped me immediately. I was like Wow ! I didn’t have to wait at all. This Lady was simply amazing on everything. Product knowledge, personality as well as her appearance. This Girl was a total Professional on the way she performed her duties. I walked out with the latest Apple Watch that I have been wanting along with a very good deal and a very,very happy Man ! Yeah Buddy ! I highly recommend that store where Cassidy Chavira is employed. And one last thing. I’m going back to her when I’m ready for an Apple IPad ! Sure am !!! View on Google
miriam pastrana
Dec. 9, 2025, 1:47 a.m.
I just want to say that we worked with Yoseph Wilkerson from the T-Mobile store #8941 located on New Road. He was so helpful and even worked past his time to go home. Yoseph was not letting us go until he had an answer or solved the issue with the cell phone. He did everything possible to solve the issue and yet he had the patience and smile to keep us at peace. The problem was not solved due to the phone had issues to begin with. But through it all Yoseph truly helped us and we are good. View on Google
K-tron W
Dec. 7, 2025, 11:25 p.m.
Hey y'all, T-Mobile is a great place for phone service. Yoseph is a great sale rep and helped my daughter get a wonderful deal for her Iphone 17. Thank you great team. Don't miss out! View on Google
Leona Smith
Dec. 7, 2025, 8:10 p.m.
Mr. Yoseph Wilkerson is a Great Reliable Representative with T-Mobile I had a wonderful experience with him!!!!!! I would recommend him to anyone looking to get a phone service anything great customer service!!!!!!! View on Google
jose tudabank
Dec. 7, 2025, 7:09 p.m.
Yoseph helped me move 5 phones from AT&T. Not only did we get free iPhone 17s he made sure we got locked in for this price for 5 years. Every 2 years we get new iPhones. The kids were definitely excited to hear that. Saved me about $120 on my bill. Thanks for helping me save. DEFINITELY CHECK HIM OUT!!! View on Google

Additional information about T-Mobile Franklin & New Rd

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Franklin & New Rd - 100 N New Rd
 Interior photo of T-Mobile Store at Franklin & New Rd, Waco, TX
T-Mobile Franklin & New Rd - 100 N New Rd

T-Mobile Franklin & New Rd
100 N New Rd
(254) 399-0856

Waco’s 5G leader — with membership perks and coverage that go beyond wireless. T-Mobile powers America’s largest, fastest, and now most advanced 5G network — backed by satellite coverage that keeps you connected even off the grid. At T-Mobile Franklin & New Rd, explore the latest devices from Apple, Samsung, and Google, with great deals and flexible ways to pay. Whether you’re upgrading, switching, or just looking, our experts are here to help.

Call us at (254) 399-0856 or stop by today.

What You’ll Find In-Store:

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories in Store
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store

Locations near T-Mobile Franklin & New Rd

T-Mobile Store
T-Mobile Central Texas Marketplace
1.9 miles away
4.2
T-Mobile Store
T-Mobile at Sam's Club
5.6 miles away
5.0
T-Mobile Store
T-Mobile N Loop 340 & Research Ave
7.1 miles away
4.8

Got Questions about T-Mobile Stores?

Yes. Check out our special offers for new phones and great deals on our mobile phone plans.

We offer the latest iPhones. Check our store inventory and either buy in-store or online today.

Yes. Trade in your phone at a T-Mobile store and receive instant appraisal and credit. See our trade-in guide for details.

Yes, visit our T-Mobile store at T-Mobile Franklin & New Rd for assistance with setting up your device.

Browse devices and plans online, contact us for assistance, or visit this T-Mobile location at T-Mobile Franklin & New Rd for personalized help.

Yes. Some plans include subscriptions to services like Netflix or Apple TV+. Check our plans for available perks and add-ons.

Use our Store Locator to find the nearest T-Mobile store.

T-Mobile stores offer a wide range of accessories compatible with your device, including cases, chargers, and headphones.

No, you can pay your bill online through our website or the T-Mobile app.

Only compatible devices can use T-Mobile's 5G network. All new phones are 5G ready.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.
Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store