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Explore Top Services at T-Mobile Northwest Hwy & Cog Circle

Featured reviews at T-Mobile Northwest Hwy & Cog Circle

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Willie Eskridge
Feb. 7, 2024, 5:23 p.m.
Michael was super helpful and knowledgeable. He helped me find a repair center so I could get my phone fixed and trade in my phone. I went from having to pay nearly $1300 for a phone to only having to pay $300. 100% recommend this location View on Google
Robert Brix
Feb. 5, 2024, 12:04 a.m.
Ryan C. went above and beyond in helping me with my IPhone. This past Friday, Feb 2nd, my phone "partially" froze ( calls were coming in, but my ability to answer was compromised) and while i was attempting to reset the Iphone it went into emergency mode and started texting all my contacts stating I needed assistance plus was auto dialing 911. No matter what I did I could not restart it. My phone was blowing up with calls that I couldn't answer. I panicked. I went directly to your t Mobile store in Crystal Lake hoping you could help. Ryan C was on duty. He showed me an emergency move to restart my phone that he emphasized should only be used sparingly. It worked!!! Ryan C ..Employee of the month!!! Plus he suggested a better screen protector to enhance the images on my phone !!!! I bought it.. huge improvement!!! Thanks Ryan C!! View on Google
Melanie Benson
Feb. 1, 2024, 9:42 p.m.
Michael The SusBus Susner is literally the best employe tmobile has, my guess is he runs this joint because of how knowledgeable he is! T-mobile if Michael isn’t running this store he SHOULD BE! I came in disgruntled and rude and he was able to turn my frown upside down with all his helpful suggestions! He helped me get into a new phone and new tablet for my kids birthday and decked us out with the best accessories to keep our devices safe! I love this store i’ve been coming to them for help with my account since this location opened! If you want it down right Crystal Lake tmobile is the place for you! View on Google
Andrew Diaz
Feb. 1, 2024, 8:34 p.m.
Melanie was awesome she helped me with my son’s phone apparently he was getting into some dirty nasty websites and she helped clear everything out! She’s awesome and saved me 830 bucks that ATT was trying to charge me to get a whole new “upgrade” which doesn’t mean anything it just means your contract term is up and you can get another phone. ATT UPGRADES ARENT REAL VISIT MEL SHE ROCKS Mel is kind and funny!! View on Google

Additional information about T-Mobile Northwest Hwy & Cog Circle

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Northwest Hwy & Cog Circle

The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest deals on the new iPhone 15, along with other great offers from top brands such as Samsung and OnePlus . Shop this T-Mobile Store in Crystal Lake, IL to find your next 5G Phone and other devices.

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