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Dr Bruce Stewart
Feb. 2, 2024, 3:01 p.m.
Here's 5* for the store and 0* for T-Mobile Customer Care. 14 pro Max with a faulty screen. Store was great in getting a replacement shipped to me. But I was told they would send return instructions & shipping label. Never came. 4 calls and 2hrs waiting and I end up with someone in Philippines who barely speaks English and who sends me instructions in Spanish. I ask her to translate but she doesn't speak Spanish either. When will companies realize that the quality of their call centers is a reflection of the quality of the company? Or do they get the cheapest operators in the hope that customers will simply give up? View on Google

Additional information about T-Mobile Arboretum

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Arboretum

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