Featured promotions at T-Mobile Franklin & New Rd

Featured categories at T-Mobile Franklin & New Rd

T-Mobile Network Performance

Data provided by Umlaut From April-2025 to September-2025   See coverage map
5G network score
The higher your score, the more likely you can connect to a faster, more stable network.
87
/100
AT&T
87
/100
Verizon
79
/100
5G coverage availability
More availability means having access to 5G speeds more often.
88 %
83 %
AT&T
71 %
Verizon
5G download speed
Higher speed means quicker downloads and smoother video calling.
179
Mbps
AT&T
91
Mbps
Verizon
77
Mbps
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T-MOBILE TRIAL

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for 30 days.

Test-drive our award-winning network and some of our favorite benefits for 30 days—no commitment or credit card required. We won’t even tell your other carrier.

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Qualifying non-T-Mobile network user & compatible, unlocked device required. 1 trial user. See 5G device, coverage, & trial details at T-Mobile.com.

Compare Plan Prices vs the Other Carriers at  T-Mobile Franklin & New Rd

Featured reviews at T-Mobile Franklin & New Rd

Courtney Burney
Feb. 22, 2026, 1:40 a.m.
I came into the store on New Road , Wendy came to my assistance promptly, as I was in hurry due to having a person waiting outside to give me a ride here. My issue was complicated of broken device and insurance claim , had to deal with a locked sim on another device I had from other carrier, she suggested that while I wait on my replacement phone to arrive days away to put my service on my old phone so I can use it while walking out of store. She was patient with me cause I had frustration, and she was absolutely professional and efficient. She made my day end well. She is great at her job View on Google
Judith Bellenger
Feb. 19, 2026, 1:44 a.m.
Yoseph was fantastic! I came in two separate times and he was fast, friendly, helpful and professional both times! View on Google
James Joplin
Feb. 15, 2026, 11:58 p.m.
Love this location always great service. Went to go get my screen protector replaced with my protection plan and Cody made it so easy for me. View on Google
Tribute Artist Colin Dexter
Feb. 14, 2026, 6:11 p.m.
Helped me quickly and efficiently! Fantastic service! View on Google

Additional information about T-Mobile Franklin & New Rd

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Franklin & New Rd - 100 N New Rd
 Interior photo of T-Mobile Store at Franklin & New Rd, Waco, TX
T-Mobile Franklin & New Rd - 100 N New Rd

T-Mobile Franklin & New Rd
100 N New Rd
(254) 399-0856

Waco’s 5G leader — with membership perks and coverage that go beyond wireless. T-Mobile powers America’s largest, fastest, and now most advanced 5G network — backed by satellite coverage that keeps you connected even off the grid. At T-Mobile Franklin & New Rd, explore the latest devices from Apple, Samsung, and Google, with great deals and flexible ways to pay. Whether you’re upgrading, switching, or just looking, our experts are here to help.

Call us at (254) 399-0856 or stop by today.

What You’ll Find In-Store:

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories in Store
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store

Locations near T-Mobile Franklin & New Rd

T-Mobile Store
T-Mobile Central Texas Marketplace
1.9 miles away
4.2
T-Mobile Store
T-Mobile at Sam's Club
5.6 miles away
5.0
T-Mobile Store
T-Mobile N Loop 340 & Research Ave
7.1 miles away
4.8

Got Questions about T-Mobile Stores?

Yes. Check out our special offers for new phones and great deals on our mobile phone plans.

We offer the latest iPhones. Check our store inventory and either buy in-store or online today.

Yes. Trade in your phone at a T-Mobile store and receive instant appraisal and credit. See our trade-in guide for details.

Yes, visit our T-Mobile store at T-Mobile Franklin & New Rd for assistance with setting up your device.

Browse devices and plans online, contact us for assistance, or visit this T-Mobile location at T-Mobile Franklin & New Rd for personalized help.

Yes. Some plans include subscriptions to services like Netflix or Apple TV+. Check our plans for available perks and add-ons.

Use our Store Locator to find the nearest T-Mobile store.

T-Mobile stores offer a wide range of accessories compatible with your device, including cases, chargers, and headphones.

No, you can pay your bill online through our website or the T-Mobile app.

Only compatible devices can use T-Mobile's 5G network. All new phones are 5G ready.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.
Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store