We’ve cut way back on paper receipts, collateral, direct mail advertising, and customer bills, all while maintaining the same level of access and communication with our customers. More than 86% of our customers now opt for online billing, which gives us one of the best records in the industry and reduces our usage of natural resources.
While packaging protects products, it also produces waste. We’re working with the CTIA Green Working Group to help minimize the impact and footprint of phone packaging. So far, the results have been good. Here are a few of the key benchmarks we’ve hit for our postpaid phones:
- Labeling all packaging with internationally recognized symbols to encourage recycling.
- Eliminating plastic inserts or trays within product containers.
- Reducing the use of volatile organic compounds, both on and within packaging, to less than 10%.