Protect your information
Here are a few pro tips before bringing or sending in a device for recycling:
- Erase your address book, photos, messages and other stored information.
- Disable the activation lock, anti-theft and/or find your phone settings.
- Turn off power.
- Remove the SIM card (found in some GSM or 4G devices). If you're unsure if your device has one, contact your provider for more information.
- Restore the device factory settings on your device.
- For instructions on how to do this, go to owner's manual or on the manufacturers' web site and follow the manufacturer's instructions for deleting all personal information on your wireless device.
Our certified electronics recycler partner automatically “wipes clean” more than 200 types of personal user content, including: pictures, contacts, call history, e-mails, text messages, appointments, cookies and history, videos, and tasks. However, T-Mobile and our recycler don’t guarantee the security of any confidential data stored in the electronic products you recycle.
T-Mobile handles various types of wireless phones, smartphones, accessories, and batteries. Federal and state laws regulate how batteries and devices are recycled. The T-Mobile recycling program complies with those laws and gives consumers a way to properly and safely recycle these items. T-Mobile requires suppliers and partners that repair and recycle these devices to be certified to the industry-leading R2 standard, which provides a common set or processes, safety measures and documentation requirements. R2 is rigorously and independently audited, emphasizing quality, safety, and transparency, including any devices exported for refurbishment and recycling. Recyclables include handsets, chargers, accessories, nickel cadmium (NiCd) batteries, lithium-ion batteries, small sealed lead acid (SSLA) batteries, and nickel-metal hydride (NiMH) batteries.