Before you make a personal data request.
Privacy laws in several U.S. states, like the California Consumer Privacy Act (CCPA), provide residents of those states the right to access, delete, and correct personal information that businesses have collected about them. At
As a current or former employee, contractor, vendor, job applicant, or office visitor, you can always request a copy of the personal data we have about you. You can also ask us to delete your personal data, but, in some cases, we'll need to keep that information for business and legal reasons. To get started on an access or delete request, look for the button below that reads “Start online form.”
If you’re interested in correcting some information we have about you, please visit our Correct your data page for easy instructions.
For more information about your data rights, read our FAQs or explore the following topics:
About personal data requests.
T-MobileEmployee and Contractor Privacy Notice
T-MobileApplicant Privacy Notice
B2B Privacy Notice
What to expect
When submitting a request to access, delete, or correct your personal information, please remember the process takes time and effort—on your part and ours. You’ll need about 20 minutes to collect your identification items and fill out the form. After your request is complete, you'll hear back from us within 45 days. Before you begin, please be prepared with the following:
You’ll need a valid email address you can access and verify during the request process. If you have multiple email addresses as a member of our personnel and as a customer, please submit a separate request for each one.
Your phone number
Make sure your phone can receive SMS text messages. If you have multiple phone numbers as a member of our personnel and as a customer, please submit a separate request for each one.
Depending on your working relationship with
If we ask to see your photo ID, you’ll also need to take a photo of your face using a device with a camera. This ensures the ID truly belongs to you.
Complete your request online
Once you've collected the documentation described above, you're ready to take the next step.
Note: If you worked for or visited
Complete your request by phone
If you prefer, you may call Employee Care and ask a representative to help you submit a request to access, delete, or correct your personal data. Remember, you’ll still need all the items described above to verify your identity before your request can be completed.