About T-Mobile

About T-Mobile

Privacy & Security Resources

Privacy & Security Resources


Parental Blocking

Blocking Using Family Allowances

Through the optional Family Allowances services, T-Mobile offers parents additional blocking controls. Family Allowances is a service easily managed from MyT–Mobile.com that primarily lets you assign allowances for minutes, messages, and downloads to all the lines on your account. However, it also allows parents the options to set Always AllowedSM numbers to enable unlimited calling or texting and Never AllowedSM numbers to restrict calling or texting, and allow blocking of usage during certain times of day (conditions and restrictions apply). 

Active T-Mobile customers with two or more lines of service on one account can generally add Family Allowances. Family Allowances is not available, however, for certain specific account types. For more detailed information on Family Allowances and the Always AllowedSM and Never AllowedSM feature, please visit Family Allowances FAQs or you may reach a customer service representative by dialing 611 from your T-Mobile phone or 1-800-937-8997 from any phone.

Child protection and family information

Growing Wireless
Resources for parents and guardians from CTIA- Wireless Association and Wireless Foundation; including the “Parent’s Guide to Mobile Phones” developed by online safety experts at ConnectSafely.org

National Center for Missing & Exploited Children
NCMEC provides the most comprehensive resources regarding missing children, child sexual exploitation, child safety and prevention, law enforcement training and victim and family support.

Wireless AMBER Alerts
Free wireless AMBER Alerts from CTIA - The Wireless Foundation and the U.S. Department of Justice

Privacy and security information

Stop | Think | Connect
Resources for building safe online behaviors and helping digital citizens stay safer and more secure online

OnGuard Online: Internet fraud prevention
Resources from the federal government to help you be safe, secure and responsible online

FTC: identity theft protection
Federal Trade Commission information to help you prevent and fight identity theft

CTIA: Consumer Security & Privacy Tips
Advice from The Wireless Association on keeping mobile devices, and data on the devices, secure and private.