Connecting Heroes
For state & local fire, police, and EMS agencies' first responder lines; eligibility verified. Video typically streams on smartphone/tablet at DVD quality (480p). Coverage not available in some areas and may be impacted by emergencies; check your response area. Capable device required for 5G. See full terms
Overview
We’re pledging $7.7B over the next 10 years.
To participate, first responder agencies must meet certain criteria.
For a limited time, save big on the latest Samsung smartphones.
Combined networks keep first responders connected when it matters most.
We know first responder agencies face tough budget decisions, but they shouldn’t have to decide between critical equipment and wireless services. Connecting Heroes can help.
By combining networks, T-Mobile now has more towers, more engineers, and more bandwidth than ever before—keeping first responders connected in more places than ever before.
Capable device required; coverage not available in some areas. See full terms
To show our appreciation for first responder agencies who go above and beyond during critical times, we proudly provide 5G access to every first responder who needs it.
Video typically streams on smartphone/tablet at DVD quality (480p).
First responders remain among the highest priority on our network, no matter how much data they need during emergencies or natural disasters.
Eligible agencies include state or local police & sheriff, fire, and emergency medical services that support one of the following:
You must maintain active government duty employees in one of the following:
You must establish a business account in the name of the state or local government agency.
Magenta First Responder plan gives first responders and their families 50% off lines 2-6 vs. Magenta with AutoPay. Sales tax and regulatory fees included in monthly rate plan price (see in-store materials for specifics in your state).
CASE STUDY
Like many small public safety agencies, the Bay Minette Police Department (Alabama) must carefully manage its budget. The department was able to provide smartphone service to all patrol officers—without spending a dime.
T-Mobile and Samsung have partnered to make the Connecting Heroes program even better.
First responder agencies can save up to 25% on Samsung smartphones.
Give your team leading-edge technology they need to stay connected and do their jobs with the Samsung Galaxy A71 5G, Galaxy Note20 5G, Galaxy S20 5G, and more.
With 24 monthly bill credits. If you cancel wireless service, credits may stop & remaining balance on required finance agreement may be due. See full terms
By combining networks, first responders can stay connected with fast, nationwide coverage.
With American’s largest 5G network and 4G LTE that covers 99% of Americans, we keep your agency connected.
Capable device required; coverage not available in some areas. While 5G access won't require a certain plan or feature, some uses/services might. 5G uplink not yet available. See Coverage details, Terms and Conditions, and Open Internet information for network management details (like video optimization).
T-Mobile is making a 10-year commitment to provide every public and non-profit state and local law enforcement, fire and EMS first responder agency across the country the ability to get free unlimited talk, text and smartphone data.
This plan is available to public state and local agencies that manage Police & Sheriff, Fire, and Emergency Medical Services for cities, counties and states.
This plan includes unlimited smartphone talk, text, and data with 1GB of 4G LTE mobile hotspot with 3G speeds thereafter.
Yes! The plan will include free access to T-Mobile’s 5G network!
Wireless Priority Service (WPS) is necessary for priority access to the network for voice calling. T-Mobile is an authorized provider of WPS by the Department of Homeland Security. While it is not included with the plan, with approval from DHS, T-Mobile will add WPS to your qualified lines for no charge, monthly or per minute.
Details are available at https://www.dhs.gov/cisa/wireless-priority-service-wps
WPS enrollment is a separate process run through the Department of Homeland Security (DHS). T-Mobile highly recommends that WPS be added so the user can benefit from priority access to network services. Each First Responder organization must sign up with DHS to have a DHS Point of Contact (POC).
To find or establish your DHS point of contact, fill out this form, DHS will respond to you via email.
