Q: How do I know if I was impacted?
A: Based on Experian’s investigation to date, this incident impacted some organizations and individuals, including some current customers, and also consumers who applied for service or device financing at T-Mobile USA, Inc. from Sept. 1, 2013 through Sept. 16, 2015. Anyone who receives a letter notifying them that their personal information was compromised, and anyone who applied for postpaid service or financed a device during that time period described above, could be impacted.
Q: Isn’t all of my personal data that was exposed enough to steal my identity?
A: The information that was exposed could lead to an increased risk of identity theft. Although Experian has no evidence suggesting your personal information has been misused, they take their obligation to help you protect your information very seriously, and deeply regret that this has happened. Experian encourages all eligible individuals to enroll in the complimentary identity resolution services Experian has offered.
Q: What is Experian doing to help me protect my identity?
A: Experian is providing affected individuals with two years of free credit monitoring through ProtectMyID, as well as identity resolution services for as long as the customer needs it. This service provides you with a credit report from Experian upon enrollment, credit monitoring from all three nationwide credit reporting agencies, internet scans, access to specialized fraud resolution agents and more.
Those who believe they may have been affected by this incident can obtain more information or enroll in these services by:
Those who believe they are affected but have not received a notification via mail by Nov. 30, 2015 are encouraged to visit www.experian.com/T-MobileFacts to learn about enrollment in credit monitoring and identity protection or call to enroll via an agent. Please enroll by April 30, 2016.
Q: What else can I do to protect myself?
A: There are several additional steps you can take to protect your information:
- Always remain vigilant against threats of ID theft or fraud.
- If you suspect you are a victim of identity theft or fraud, you have the right to file and obtain a copy of the police report.
- Be alert to "phishing" by someone who acts like a colleague or friend and requests sensitive information over email, such as passwords, social security numbers, or bank account numbers. (Note: Experian or T-Mobile will NOT proactively reach out to you to ask for sensitive information over email or phone.)
- Consider placing a fraud alert or security freeze on your credit file.
The Federal Trade Commission (FTC) also provides information about how to avoid identity theft and what to do if you suspect your identity has been stolen. Contact the FTC at www.consumer.ftc.gov, 1-877-ID-THEFT (1-877-438-4338), or the FTC Identity Theft Clearinghouse, 600 Pennsylvania Avenue, NW, Washington, D.C. 20580. You also can get information from your state's attorney general.
Q: Should I close my bank account?
A: There weren’t any bank account numbers contained in the file accessed, based on Experian’s investigation to date. However, it is always a good practice to monitor your banking activity.
Q: Should I close my credit card or other accounts?
A: There were no credit card numbers or account numbers contained in the file accessed, based on Experian’s investigation to date. However it is always a good practice to monitor your credit card activity.
Q: What should I do if someone calls me saying they're from T-Mobile, Experian, or another company, asking for additional information from me so they can help protect me?
A: Under no circumstances will Experian or T-Mobile call you or send you a message and ask for your personal information in connection with this incident. You may go to the website listed above or contact Experian or T-Mobile directly, but you should not provide personal information to anyone who calls you or sends you a message about this incident.