Accessibility Policy
T-Mobile is committed to providing products and services that meet a variety of communication needs.
Hearing aid compatibility
Some hearing aid users may detect interference in the form of a buzzing, humming, or whining noise when using a wireless phone. The amount of interference experienced may vary due to immunity level differences of hearing aids.
A rating system (M1 through M4 for microphone or T1 through T4 for telecoil) is used to assist consumers with identifying handsets designed to be compatible with hearing aids. FCC rules require labeling of phones that receive a rating of 3 or 4, which are deemed to be hearing aid compatible. Phones that receive a rating of 3 or 4 usually cause the least amount of interference. Typically, the higher the M or T rating assigned to a phone, the less interference.
Although the rating system is not a guarantee, it is a useful tool for consumers to determine the most appropriate wireless handset.
For additional information about hearing aid compatibility with digital wireless phones, see the Hearing aid compatibility brochure and the FCC Guide.
Important Note:
These phones have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of your phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Handsets with Wi-Fi Calling have not been tested for hearing aid compatibility in Wi-Fi Calling mode.
Hearing aid-compatible phones
T-Mobile currently offers the following hearing aid-compatible handsets—All rated at M3 or better:
Best/Premium
- BlackBerry Curve 9315 - M3 and T4
- HTC One S - M3 and T4
- HTC Windows 8X - M3 and T3
- LG L9 - M3 and T4
- Nexus 4 by Google - M3
- Samsung Blaze 4G - M3 and T4
- Samsung Galaxy S II - M3 and T3
- Samsung Galaxy S III - M3
- Samsung Note 2 - M3
- Samsung Relay 4G - M3 and T3
- iPhone 5 (GSM) M3 and T4
- iPhone 4 - M3 and T3
Good
- Alcatel 665 - M4
- BlackBerry Z10 - M3 and T4
- Huawei Summit - M3 and T3
- Nokia Lumia 810 - M3 and T4
- Samsung Dart - M3
- Samsung Gravity TXT - M3 and T3
- Samsung T139 -T4 and M3
- Samsung T159 - M3 and T4
- T-Mobile myTouch - M3 and T4
- T-Mobile myTouch Q - M3 and T3
- T-Mobile Prism - M3 and T3
- T-Mobile Sparq - M3
Hearing Aid Compatible Handset Functionality tiers are based on the following criteria:
- Best/Premium: Devices featuring higher-end design, material and finish, paired-up with a more sophisticated user interface and functionalities.
- Good: Entry-level phones with straight-forward features, applications, and design.
T-Mobile USA, Inc. has a limited 30-day phone exchange, return, and upgrade opportunity for hearing aid-compatible phones that are used by customers meeting certain restrictions. For additional information, please contact T-Mobile at 1-800-937-8997 or via TTY Customer Care at 1-877-296-1018 (TTY hours 5:00 a.m. – 10:00 p.m. PT, daily).
Offerings for persons with vision loss
T-Mobile offers a variety of devices supported by the Android operating system. For additional information on accessible solutions in the Android marketplace for persons with vision loss, including screen reading applications, please see these external Android Accessibility Information and Resources.
T-Mobile TTY policy
TTY, also known as Text Telephone Device or Telecommunication Device for the Deaf (TDD), is a special device required at both ends of the conversation that enables people who are deaf, hard of hearing, or speech-impaired to use the telephone to communicate. TTY works by allowing people to type messages back and forth to one another instead of talking and listening.
The FCC requires digital wireless carriers to have the capability to transmit a call from a wireless phone that is connected to a TTY. While the FCC mandate pertains specifically to calls made to 9-1-1, the ability to make a call to 9-1-1 means that they can also complete a call to anyone, anywhere, provided the party on the receiving end of the call also has a TTY.
TTY on T-Mobile's network
T-Mobile’s network is TTY compatible. All T-Mobile price plans and most handset features will work with TTY. Customers will need to visit a T-Mobile retail store or contact Customer Service for assistance with selecting the proper rate plan and service activation.
Support
T-Mobile will provide support for wireless network service, and with billing inquiries.
Closed Captioning Contact Information
If you receive IP-delivered video from T-Mobile TV and have questions about closed captioning associated with that video, please Contact Us.
If you receive IP-delivered video from T-Mobile TV and have concerns or a complaint, please contact us by writing to: T-Mobile Closed Captioning, ATTN: T. Shwonek, 12920 S.E. 38th Street, Bellevue, WA 98006, tel: 425-383-4000, fax: 425-383-4030, email: ClosedCaptioning@T-Mobile.com. For information on resolving disputes with T-Mobile, please review our Terms and Conditions under the heading "Dispute Resolution and Arbitration."
For additional information about closed captioning, see the FCC Guide.
Inquiries?
For media requests, commercial questions or customer service inquiries, visit our Contact Us page.
