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We serve those who serve us by providing a discount on our signature Magenta plans. If you're interested in switching to or signing up for a First Responder plan at T-Mobile, check eligibility and learn how to verify your status. Learn more about all of our plans.

 

How do I get a First Responder plan?

We'll need to verify your First Responder status using the steps in the next section to get a First Responder plan.

  • If you are new to T-Mobile, you can call 1-800-TMOBILE or go to your nearest T-Mobile store to activate on Magenta First Responder.
  • If you already have a T-Mobile account, you can contact us to reach an expert to change your plan to Magenta First Responder.
  • If the first responder member is not currently the Primary Account Holder, you may need to complete a Change of Responsibility. See Transfer account or line ownership for more information.

 

General Requirements

  • You're a present member, volunteer, or pensioned retiree of an eligible first responder organization.
  • You're the immediate family member (spouse, child, or parent) of a first responder who's been lost in the line of duty.
  • You have an active T-Mobile account with your name as the Billing Responsible Party (BRP) and Primary Account Holder (PAH). 
    • Being the PAH protects you from fraudulent use of your name for the purposes of gaining benefits. If the first responder was lost in the line of duty, his or her spouse or family member may verify eligibility.
    • Additional documentation may be required.
  • First responder credentials may only be associated to one T-Mobile account. If you have multiple accounts, you'll need to choose which account you would like to qualify.
  • Complete online verification within 45 days of activation by submitting acceptable documentation matching your first responder organization and status to help us verify your affiliation

Eligibility

If you can answer yes to any of these questions, you may qualify for a Magenta First Responder plan.

  • Are you a state or local firefighter or volunteer firefighter?
  • Are you a state or local law enforcement professional?
  • Do you have an active EMT certification?
  • Are you a paid or volunteer ambulance driver, paramedic, or other emergency medical personnel first on the scene of an accident or natural disaster?
  • Are you a member of a Search and Rescue organization?
  • Do you work for a 911 operations center?
  • Are you employed by a state or local first responder agency in a role that supports first responders?

Who's not eligible?

  • Federal first responder organizations
  • Hospital personnel
  • Former first responders who are not a pensioned retiree
  • Cadets or Recruits who do not yet have documentation showing their military affiliation

Verify my first responder status

Verify your status if you've already signed up for a First Responder plan or are interested in adding it. Verify your status within 45 days from activation or you will risk a price increase of up to $20 per line. Yearly verification is required.

To verify your first responder status, visit a T-Mobile store and one of our mobile experts will walk you through the process, or follow the steps below.*

  1. Go to https://promotions.t-mobile.com/firstresponder.
  2. Log in by entering your T-Mobile ID and password.
  3. Accept the Verification Terms and Privacy Policy.
  4. Enter details into the required fields for the first responder. If the name field does not show the first responder’s name and you cannot change it, you'll need to contact us to update the billing-responsible party's name on your account to get this offer.
  5. Select your first responder status: Law Enforcement, Firefighter, Emergency Medical Response personnel.
  6. Verify and Continue.

* If you are the child, parent, or spouse, of a first responder lost in the line of duty, please contact us and we can assist with the verification process.

In some cases (including most Business customers), you may be asked to provide additional details to verify your eligibility. If further information is required, we will notify you, and you may need to upload documents confirming your first responder status to complete your verification.

Acceptable Documentation

T-Mobile will accept numerous forms of verification based on organization and status.

  • Only one form of ID is required for submission, unless you have a special situation like a name change.
  • Other documents that clearly show your first & last name, valid dates, organization and/or status are also accepted.
  • Submit additional documentation if the name on your document(s) does not match your current legal name (Change of Name, Marriage Certificate, etc.).
  • Omit any sensitive information such as Social Security Number.
  • The information provided is used solely for verifying first responder status and is destroyed after verification.
  • Acceptable file formats include .bmp, .gif, .jpg, .png, or .pdf.

Document examples

  • Volunteer or employee ID card
  • Paystub less than 60 days old
  • Signed affidavit issued from first responder agency
  • Pension certificate
  • EMS/EMT Certification

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