- [Support](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
[Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
[Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
[Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
[All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
[All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
[Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
[Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
[Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
[All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
[In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
[Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
[International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
[Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
[All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
[Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
[HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
[Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
[All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
[Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
[Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
[SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
[All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
[Billing and payments](https://www.t-mobile.com/support/business/billing)
[Manage your account](https://www.t-mobile.com/support/business/account)
[Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
[Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
[All business support topics](https://www.t-mobile.com/support/business)
[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices)
# Samsung LTE Mobile Hotspot Pro
0
Added!
[](https://www.t-mobile.com)
### Manage Links
Click any [available links](https://www.t-mobile.com) to add.
Click any [added links](https://www.t-mobile.com) to remove.
Links with [no highlight](https://www.t-mobile.com) can't be sent.
Done (0 Links)
Get help with your Samsung LTE Mobile Hotspot Pro.
## On this page:
- [Settings & Tech Specs](https://www.t-mobile.com#settings)
- [Admin page](https://www.t-mobile.com#admin)
- [Battery, Memory, & Storage](https://www.t-mobile.com#hardware)
- [Connections & Network](https://www.t-mobile.com#connections)
- [Email & Messaging](https://www.t-mobile.com#messages)
- [Security](https://www.t-mobile.com#security)
- [Software Updates & Device Resets](https://www.t-mobile.com#updates)
## [](https://www.t-mobile.com)Settings & Tech Specs
### Get to know your Samsung LTE Mobile Hotspot Pro
1. Notification bar: Shows information about the connection status, signal strength, battery level, and time, and displays notifications about incoming messages, and other action.
2. Display: Shows all the information needed to operate your device, such as the number of wireless connected devices, number of received messages (along with date, time and phone number), and data usage.
3. USB Connector: Provides a direct connection for USB-capable devices using this connector type.
1. Power key: Switches the phone off and on.
2. WPS key: Allows you to pair with devices currently using a WPS connection. The WPS (Wi-Fi Protected Setup) feature allows you to pair your Wi-Fi-capable device without the need for entering a passcode. This process is similar to Wi-Fi Direct pairing.
3. Charging Port: Allows you to connect a compatible power cable.
4. Mini USB Connector: Provides a mini USB for connection to devices using this type of connector.
5. microSD Card Slot (internal): Allows you use a microSD card to expand the memory of your device.
6. USB Connector: Provides a USB plug for connection to devices using this type of connector. This provides your target device with wired Internet access.
### Icons
Use the following table to understand what icons and indicators on the display screen.
| Icon | Description |
|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------|
|  | Current signal strength |
|  | No signal available |
|  | No SIM card in the device |
|  | Current battery charge level |
|  | Battery is currently charging |
|  | Current battery only has a few minutes of power remaining and will soon shut down |
|  | Connected to the EDGE network |
|  | Phone is communicating with the EDGE network |
|  | Connected to 3G network |
|  | Device is connected to and communicating with the 3G network |
|  | Connected to 4G (HSPA+) network |
|  | Device is connected to and communicating with the 4G (HSPA+) network |
|  | Device is connected to and communicating with the 4G LTE network |
|  | Wi-Fi is active and indicates the number of externally connected devices |
|  | New text message available |
|  | Current data usage |
Samsung LTE Mobile Hotspot Pro display screen icons and what they mean
### Tech specs
Tech specs for the Samsung LTE Mobile Hotspot Pro
Type Specification
Dimensions
- 89.7 x 89.7 x 13.23 mm (3.53" X 3.53" X 0.52")
- Weight 145 grams (5.15 oz.)
Display
- 2.2" 240 x 320 screen
- TFT
Memory
- 512 MB RAM, 4 GB ROM
- Supports up to 32 GB MicroSD card
Network
- 3G/4G/LTE Capable
- GSM Quad (850/900/1800/1900)
- UMTS (850/1700/1900/2100)
- LTE: Band 4, Band 17 (700/1700)
Connectivity
- Wi-Fi 802.11 a/b/g/n
- WPS, WPA2-PSK
- Wi-Fi sharing
- Tethering APN
- Micro USB
- USB Mass Storage
- Up to 10 simultaneous connected devices
Processor MSM8930 (ARMv7, 1.2GHz, Dual core)
System Manager (Carrier IQ) No
Emergency Alerts (CMAS) Visit the [T-Mobile.com/WEA](https://www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts) page
[Number Verified](https://www.t-mobile.com/support/plans-features/scam-id-and-scam-block) No
## [](https://www.t-mobile.com)Admin page
### Access web portal
1. Connect to the Mobile HotSpot via Wi-Fi.
2. Launch an available web browser on your connected device and go to [http://mobile.hotspot/](http://mobile.hotspot/). If there are any issues accessing the web portal using the mobile.hotspot url, use 192.168.43.1 instead.
3. Enter the web portal administrator password and select __Apply__ (the default administrator password is __admin__).
4. You will arrive at the web portal.
### Basic wireless network settings
1. Access the Web Portal and select __Network__.
2. Review and adjust any of the following settings:
- DHCP Server
- DHCP Address Range
- DHCP Lease Time
- Data Limit
- Network Name (SSID)
- Security
- Password
- Broadcast Channel
- Broadcast SSID
### Change administrator password
Your administrator password is the password you use to access your T-Mobile Hotspot Admin page on your computer. Changing the administrator password does not change the password you use to connect other devices to your Mobile Hotspot. Check the steps to __Change the Wi-Fi password__ to change your Wi-Fi password. If you lose or forget your password, you will need to complete a factory reset to regain access. For more information, check the [Software Updates & Device Resets](https://www.t-mobile.com#updates) section on this page.
1. Access the Web Portal and select __Configuration__.
2. Select __Tools__.
3. Enter new password in the __New Password__ field.
4. Re-enter new password in the __Verify New Password__ field.
5. Select __Apply__.
### Change the SSID
1. Access the Web Portal and select __Network__.
2. In the __Wi-Fi Configuration__ section, select the __Network Name (SSID)__ field..
3. Delete the current information and enter a new name.
4. Select __Apply__ then select __OK__.
5. Any currently connected devices willneed to forget their previous connections and reconnect.
### Change Wi-Fi password
The Wi-Fi password is the password used to connect other devices to your Mobile Hotspot. Changing the Wi-Fi password does not change the password you use to access your T-Mobile Hotspot Admin page from your computer.
1. Access the Web Portal and select __Network__.
2. In the __Wi-Fi Configuration__ section, select the __Password__ field.
3. Enter your new password
4. Select __Apply__ then select __OK__.
5. Any currently connected devices will need to update their connection passwords.
### Connection mode (Automatic or Manual)
To switch 3G/4G/LTE, check the [Connections & network](https://www.t-mobile.com#connections) section.
[](https://www.t-mobile.com)
### Local area network (LAN) status
1. Access the Web Portal
2. From the __Home__ screen, scroll to review any of the following information:
- System Information
- T-Mobile Network (IP Address, DNS)
- My HotSpot Connection
- Connected Devices
### Enable or disable MAC Filtering
1. Access the Web Portal and select __Security__.
2. Select __MAC Filtering__.
3. Select the box to check or un-check __Enable MAC Filtering__.
### Delete a Trusted Client MAC Address
1. Access the Web Portal and select __Security__.
2. Select __MAC Filtering__.
3. Select to highlight the MAC address you want to remove.
4. Select __Delete Client__.
### Add a Trusted Client MAC Address
1. Access the Web Portal and select __Security__.
2. Select __MAC Filtering__.
3. Select the __Add Trusted Client MAC Address__ field.
4. Enter the MAC address.
5. Select __Add Client__.
### Enable or disable Port Filtering
1. Access the Web Portal and select __Security__.
2. Select __Port Filtering__.
3. Select the box to check or un-check __Enable Port Filtering__.
### Delete a rule
1. Access the Web Portal and select __Security__.
2. Select __Port Filtering__.
3. Perform one of the following:
- Under __Allowed Applications__, select the box to un-check any of the following:
- Select All Applications
- DNS (Domain Name Server)
- HTTP
- HTTPS
- FTP
- E-mail(POP3)
- E-mail(IMAP)
- VPN
- Telnet
- RTP
- Under __Custom Applications__, select __Revert__ next to the entry you want to remove.
### Add a new rule
1. Access the Web Portal and select __Security__.
2. Select __Port Filtering__.
3. Perform one of the following:
- Under __Allowed Applications__, choose the box to check any of the following:
- Select All Applications
- DNS (Domain Name Server)
- HTTP
- HTTPS
- FTP
- E-mail(POP3)
- E-mail(IMAP)
- VPN
- Telnet
- RTP
- Under __Custom Applications__, enter the following information then select __Apply__:
- Application Name
- Port Range
- Port Type
## [](https://www.t-mobile.com)Battery, Memory, & Storage
### Insert battery
1. Power the device off.
2. Use the groove on the side of the device to lift and remove the cover from the device.
3. Insert the battery:
1. Align the gold contacts.
2. Press down gently and secure the battery.
4. Replace the back cover by pressing it onto the phone.
### Remove battery
1. Power the phone off.
2. Use the groove on the side of the device to lift and remove the cover from the device.
3. Grip the battery at the top end.
4. Lift the battery up and out of its compartment.
5. Replace the back cover by pressing it onto the phone.
### Battery life
1. Access the Web Portal and select __Configuration__.
2. Select __Tools__.
[](https://www.t-mobile.com)
3. In the __Power Management__ section, check or un-check __Hibernate__.
4. Select __Apply__.
### Format SD card
Formatting the SD card deletes all data on it. You may wish to format the SD card if you want to delete the files, if files or apps on the SD card are not working, or if the SD card is not working.
1. Access the Web Portal and select __Configuration__.
2. Select __Tools__.
3. In the __Format SD card__ section, select __Format__.
### Insert / remove SD card
1. Remove the mini USB connector from the side of the device.
2. Pull the cable all the way around the device and remove the other USB connector from its slot.
3. Slide the microSD card into the the card slot until it locks into place.
### Open or delete files using the computer
You must use the USB cable that comes with your phone.
1. Connect the USB cord to the phone, then to a computer.
2. On your computer, select __Open folder to view files__ > __OK__.
3. Another Removable Disk window will appear (one folder contains files saved in your phone memory and one folder contains files saved on your SD card). Select __Open folder to view files__ > __OK__.
4. Locate the folder that contains files you want to delete.
5. Once you have located the files, right-select and select __Delete__.
6. When done, disconnect the USB cable.
### Transfer files between computer & SD card
You must use the USB cable that comes with your phone to transfer files.
1. Connect the USB cord to the phone, then to a computer.
2. On your computer, select __Open folder to view files__ > __OK__.
3. Another Removable Disk window will appear (one folder contains files saved in your phone memory and one folder contains files saved on your SD card). Select __Open folder to view files__ > __OK__..
4. Locate the folder that contains files saved on your SD card.
5. Locate the file(s) you want to move on your computer.
6. Cut or copy and paste the desired file(s) from your computer to your SD card.
7. When done, disconnect the USB cable.
### SIM card
1. Use the groove on the side of the device to lift and remove the cover from the device.
[](https://www.t-mobile.com)
2. With the label side facing upwards, carefully slide the SIM card into the SIM card slot until it locks into place.
3. Insert the battery, making sure to align the gold contacts.
4. Press down gently to secure the battery.
5. Position the battery cover over the battery compartment and press down firmly along the edges to snap it back into place.
[](https://www.t-mobile.com)
## [](https://www.t-mobile.com)Connections & Network
### APN / data settings
1. Access the Web Portal and select __Configuration__ in the top toolbar.
2. In the APN section, enter the __Profile Name__ and __APN__ information for a new connection.
3. Select __Save__.
### Network connection mode
1. Access the Web Portal and select __Configuration__.
2. Select the drop-down menu next to __Mobile data__.
3. Select one of the following:
- LTE/GSM/WCDMA
- GSM/WCDMA
- LTE only
- GWM only
### Roaming
1. Access the Web Portal and select __Configuration__.
2. Check or un-check the box next to __Data roaming__.
## [](https://www.t-mobile.com)Email & Messaging
### Send messages
1. Access the Web Portal and select the __Messaging__ icon.
2. Select __Create Messages__.
3. Choose the __To__ field and enter the recipients' phone numbers separated by colons (__:__).
4. Select the __Type message here field__ and enter your message.
5. Select __Send__.
### Get & delete messages
1. Access the Web Portal and select __Messaging__.
2. Highlight a message thread from inbox list.
3. Select __Delete__.
4. Place a checkmark beside the message you wish to delete, then select __Delete__.
## [](https://www.t-mobile.com)Security
### Change SIM PIN
1. Access the Web Portal and select __Security__ on the top toolbar.
2. Select __Change__.
3. Enter the old SIM PIN code and select __OK__.
4. Enter the new SIM PIN code and select __OK__.
5. Re-enter the new SIM PIN code and select __OK__.
### Turn on / off SIM PIN
The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on. To lock / unlock the SIM card....
1. Access the Web Portal and select __Security__.
2. Check or un-check __Lock SIM Card__.
3. Enter the SIM PIN and select __OK__.
### Mobile Device Unlock
1. Check if your phone is eligible to unlock: [Mobile Wireless Device Unlocking](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device).
2. [Contact us](http://www.t-mobile.com/Contact.aspx) to request the Mobile Device Unlock code for your phone.
3. Insert the non-T-Mobile SIM and turn on the device.
4. Access the Web Portal
5. On the Home page, select __Unlock Device__.
6. Enter the unlock code and select __OK__.
## [](https://www.t-mobile.com)Software Updates & Device Resets
### Master reset from settings menu
A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.
1. Access the Web Portal and select __Configuration__.
2. Select __Tools__.
[](https://www.t-mobile.com)
3. In the __Device Factory Reset__ section, select __Factory Reset__.
[](https://www.t-mobile.com)
4. The device will reboot automatically.
### Master reset with hardware keys
A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card. If the device menus are frozen or unresponsive, you can master reset using hardware keys.
1. Turn on the device.
2. Press and hold the Power and WPS keys for 5 seconds to display an on-screen __Factory Reset__ message.
3. Press the __Power__ key to reset the device. Otherwise, press the WPS key to cancel the reset operation.
4. Once completed, the device should reboot and the main screen will re-appear.
### Software updates
Your device automatically updates to the latest software version. No additional action is required.
* * *
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## Can't find what you're looking for?
- [Contact Us](https://www.t-mobile.com/contact-us)
- [Ask our community](https://www.t-mobile.com/community/)