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Learn how to unlock Apple iOS 11 devices for use with other carriers' SIM cards. Check the software version using Software versions & updates: Apple iPhone & iPad on iOS 11.

SIM unlock phone

  1. Check if your device is eligible and contact us to request the unlock.
  2. Choose how you want to unlock your device:

Use a non-T-Mobile SIM card

  1. Insert the SIM into the iPhone.
  2. Complete the first-time use process.
    • If the device has already been set up, follow the on-screen instructions to sign into your Apple ID.
    • If you don't get the setup prompt, follow the iTunes steps below.

Use iTunes

  1. Back up your iPhone using iTunes.
  2. When you have a backup, erase all content and settings on your iPhone.
  3. When you see the Welcome screen, connect your device to iTunes.
    If successfully unlocked, the message Congratulations, your iPhone has been unlocked will display.
  4. Use iTunes to restore your iPhone from the backup you just made.

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