- [Support](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
[Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
[Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
[Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
[All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
[All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
[Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
[Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
[Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
[All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
[In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
[Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
[International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
[Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
[All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
[Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
[HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
[Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
[All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
[Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
[Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
[SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
[All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
[Billing and payments](https://www.t-mobile.com/support/business/billing)
[Manage your account](https://www.t-mobile.com/support/business/account)
[Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
[Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
[All business support topics](https://www.t-mobile.com/support/business)
[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Account](https://www.t-mobile.com/support/community/account)
# Update your profile information
0
Added!
[](https://www.t-mobile.com)
### Manage Links
Click any [available links](https://www.t-mobile.com) to add.
Click any [added links](https://www.t-mobile.com) to remove.
Links with [no highlight](https://www.t-mobile.com) can't be sent.
Done (0 Links)
Use this page to review and update your account information. To change your name on your T-Mobile ID profile or Caller ID, please visit [https://www.t-mobile.com/account/profile](https://account.t-mobile.com/signin/v2/) and log in.
## On this page:
- [Name, birthdate, SSN](https://www.t-mobile.com#steps1)
- [Billing & e911 address](https://www.t-mobile.com#steps2)
- [Account activity](https://www.t-mobile.com#steps3)
- [Language settings](https://www.t-mobile.com#steps4)
- [Full terms](https://www.t-mobile.com#steps5)
## [](https://www.t-mobile.com)Name, birthdate, SSN
Here at T-Mobile, we're committed to keeping your account secure. If you need to change the following extra-sensitive account information, we need to verify a few official documents either in-store or by mail.
### Name changes
For name changes resulting from marriage, divorce, or if we made an error when spelling your name, take one of the following documents to a [retail store, find one near you](https://business.t-mobile.com/store-locator-details.html).
- Government-issued photo ID
- Social Security card
- Proof of address such as a utility or bank statement
- Marriage or divorce certificate for marriage/divorce changes
For other legal name changes, send any supporting legal name change documents and a copy of a government-issued photo ID to the following address:
US Customers:
T-Mobile Wireless
PO Box 37380
Albuquerque, NM 87176-7380
Puerto Rico Customers:
T-Mobile Executive Response Team
PO Box 191957
San Juan, PR 00919-1957
### Social Security number or birth date changes
- To change your __birth date__ on your account, all you need to do is take a Government-issued photo ID to a T-Mobile store.
- To change your __Social Security number__, you also need to bring:
- Social Security card
- Proof of address such as utility or bank statement
### Account number
From T-Mobile.com:
1. [Log in to T-Mobile.com](http://www.my.t-mobile.com/).
2. View your account number on the welcome screen.
From the paper bill:
View your account number on the first page of your bill.
## [](https://www.t-mobile.com)Billing & e911 address
### Billing address
Only the Primary Account Holder (PAH) or a Full access line can update the billing address. Your billing address may be updated automatically if you change your address through the United States Postal Service (USPS). The USPS notifies us of any address changes.
From T-Life:
1. Log in to [T-Life](https://www.t-mobile.com/support/plans-features/t-life).
2. Select __Manage Tab__.
3. Select the gear.
4. Select __Billing & Payments__.
5. Select __Billing address__.
From T-Mobile.com:
1. [Log in to T-Mobile.com](https://my.t-mobile.com/).
2. Select __Account__
3. Select __Profile Settings__
4. Select __Billing &Payments__
5. Select __Billing address__
6. Enter your updated billing address and select __Save__.
### e911 address
An E911 address allows emergency services to determine the location of each phone or device, in case they need to call 911. Wi-Fi Calling and some other T-Mobile products require a valid E911 address to work.
From T-Life
1. Log in to [T-Life](https://www.t-mobile.com/support/plans-features/t-life).
2. Select the __Manage__ tab.
3. Select the gear.
4. Select __Profile__.
5. Select __E911 Address__.
6. Select a line to change from the listed lines.
7. Enter the new E911 address. This address should be the primary place where you use the line.
8. Select the __Save__ button.
From T-Mobile.com:
1. [Log in to your T-Mobile.com account](https://my.t-mobile.com/).
2. Select __Account__.
3. Select __Profile Settings__.
4. Select a line from the __Select Line__ drop-down.
5. Select __Line Settings__
6. Select __E911 Address__.
7. Enter the new E911 address. This address should be the primary place where you use the line.
8. Select __Save changes__.
## [](https://www.t-mobile.com)Account activity
### Account alerts
In T-Life, your account alerts, if any, appear on the Home screen.
From T-Mobile.com:
1. [Log in to T-Mobile.com](https://my.t-mobile.com/).
2. Select __Account__,
3. Select __Account Activity__.
4. Any alerts on your account are listed.
T-Mobile will alert you to the following changes to your account:
- Address changes
- Device orders and order updates
- Family Allowance limits reached
- New paperless bills
- Payments (EIP payments, EasyPay payments, payment history, payment arrangements, and scheduled payments)
- Phone security
- Plan changes
- Service changes
### Account History
From T-Life
1. Log in to the [T-Life app](https://www.t-mobile.com/support/plans-features/t-life).
2. Select __Manage Tab__.
3. Select __Account Activity__.
4. Select the desired period for the Account Activity needed.
5. Select on Categories and select one of the following filters:
- Billing
- Payments
- Services
- Documents
- Devices
T-Life app Account Activity
1. Log in to the [T-Life](https://www.t-mobile.com/support/plans-features/t-life) app.
2. Select __Manage Tab__.
3. Select __Additional Tasks__ and then select __Account Activity__.
4. Select the desired filters, __Devices__, __Categories__, __Time Period__.
5. Select __Update filters__ to review details or select __Reset Filters__ to remove all filters.
From T-Mobile.com:
You can access documents from the previous 24 months on T-Mobile.com. Other types of account history, such as billing and payments, are available for the last 12 months (or last 12 events).
1. [Log in to T-Mobile.com](http://t-mo.co/2IlzDzW).
2. Select __Account__
3. Select __Account Activity__.
4. Select from the following filters for the category and date.
5. Specific categories and date options:
| Category | Date range |
|----------|-------------------------|
| Billing | Last 30 days |
| Payments | Last 90 days |
| Services | Current year |
| Account | Current & previous year |
| Device | Additional 2 years |
Available account history online
6. Select Download PDF.
7. Open and print the PDF.
### Get documents in-store
You can get any of these documents at a [T-Mobile store](http://www.t-mobile.com/store-locator.html):
- Line Suspension Statement
- Personal Guarantor Agreement
- Plan Change Agreement
- Receipts
- Receipt with Upgrade Agreement
- Service Agreement
- AutoPay Agreement
- Device Recovery Program Agreement
- EIP Agreement
- EIP Confirmation
- ESIG Terms & Conditions
- Indoor Coverage Selection Agreement
If you need assistance getting your documents, [contact us](https://www.t-mobile.com/contact-us) and we can help.
## [](https://www.t-mobile.com)Language settings
The Primary Account Holder, also known as PAH, can change the language for each line on the account individually.
### Change account language
From T-Life:
1. Log in to [T-Life](https://www.t-mobile.com/support/plans-features/t-life) app.
2. Select __Manage Tab__.
3. Select the gear.
4. Select __Permissions & controls__.
5. Select __Customer Care langauge preference__.
6. Select __English__ or __Espanol__ for each line on the account.
7. Select __Save__.
From T-Mobile.com:
1. [Log in to T-Mobile.com](https://t-mobile.com/) as the PAH.
2. Select your name.
3. Select __Profile__.
4. Go to L__anguage Settings__.
5. Select __English__ or __Espanol__.
6. Select __Save__.
### Change customer care language
Automated call system
1. Call [611](tel:611) from your T-Mobile device.
2. After the IVR greeting, say your desired language in either English or Spanish.
### Change T-Mobile ID details
The T-Mobile ID name should be your legal name as it appears on your ID.
1. Go to [https://www.t-mobile.com/account/profile/tmobile\_id](https://www.t-mobile.com/account/profile/tmobile_id) to manage your:
- Name
- Email
- Password
- Two-Step Verification
## [](https://www.t-mobile.com)Full terms
Certain T-Mobile services, such as Wi-Fi calling and DIGITS, require that you provide us with the primary street address at which the service will be used (“Your E911 Registered Address”). If you call 911 using a T-Mobile service we may, if necessary, transmit Your E911 Registered Address to the 911 Communications Center, who may use it to help emergency responders locate you, but you may need to provide your contact information and current location. You agree to update Your E911 Registered Address if you plan on using a T-Mobile service that requires an E911 Registered Address at a different location. You can update Your E911 Registered Address by accessing your T-Mobile.com account or by contacting T-Mobile Customer Care.
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- [Contact Us](https://www.t-mobile.com/contact-us)
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