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You can update your billing address and your E911 addresses online. 

 

Change E911 address on each line

An E911 address allows emergency services to determine the location of each phone or device, in case they need to call 911. Wi-Fi Calling and some other T-Mobile products require a valid E911 address to work. You must update each line's E911 address when they move.

  1. Go to My T-Mobile and log in to your account. Make sure the line changing the address has master privileges.
  2. Click your name at the top right > Profile.
  3. Select a line from the Select Line drop-down.
  4. Click Line Settings > E911 Address.
  5. Enter the new E911 address. This address should be the primary place where you use the line.
  6. Click Save changes. Repeat this for any other lines that moved.

Sprint.com users

Use the instructions below to change your e911 address on Sprint.com for desktop or mobile.

  1. Log in to your Sprint.com Account.
  2. Find your device on the Account Dashboard and select Manage Device.
  3. Select the Options icon for the selected device.
  4. Choose Update Wi-Fi Calling E911 Address.
  5. Update the address, then select Save.

 

Change billing address on your account

Your billing address may be updated automatically if you changed your address through the United States Postal Service (USPS). The USPS notifies us of any address changes.

Postpaid

Only the Primary Account Holder (PAH) or a Full access line can update the billing address.

Prepaid

  1. Go to My T-Mobile and log in to your account. Make sure the line changing the address has master privileges.
  2. Click Your Profile.
  3. Click Billing Address.
  4. Enter the mail and contact information in the appropriate fields.
  5. Click Save.

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