For name changes resulting from marriage, divorce, or if we made an error when spelling your name, take one of the following documents to a retail store, find one near you.

• Government-issued photo ID
• Social Security card
• Proof of address such as a utility or bank statement
• Marriage or divorce certificate for marriage/divorce changes

For other legal name changes, send any supporting legal name change documents and a copy of a government-issued photo ID to the following address:

US Customers:

T-Mobile Wireless
PO Box 37380
Albuquerque, NM 87176-7380 

Puerto Rico Customers:

T-Mobile Executive Response Team
PO Box 191957
San Juan, PR 00919-1957

• To change your birth date on your account, all you need to do is take a Government-issued photo ID to a T-Mobile store.
• To change your Social Security number, you also need to bring:
  • Social Security card
  • Proof of address such as utility or bank statement

From T-Mobile.com:

1. Log in to T-Mobile.com.
2. View your account number on the welcome screen.

From the paper bill:

View your account number on the first page of your bill. 

Only the Primary Account Holder (PAH) or a Full access line can update the billing address. Your billing address may be updated automatically if you change your address through the United States Postal Service (USPS). The USPS notifies us of any address changes.

From T-Life: 

1. Log in to T-Life.
2. Select Manage Tab.
3. Select the gear.
4. Select Billing & Payments.
5. Select Billing address.

From T-Mobile.com:

1. Log in to T-Mobile.com.
2. Select Account
3. Select Profile Settings
4. Select Billing &Payments
5. Select Billing address
6. Enter your updated billing address and select Save.

 

An E911 address allows emergency services to determine the location of each phone or device, in case they need to call 911. Wi-Fi Calling and some other T-Mobile products require a valid E911 address to work.

From T-Life

1. Log in to T-Life.
2. Select the Manage tab.
3. Select the gear.
4. Select Profile.
5. Select E911 Address.
6. Select a line to change from the listed lines. 
7. Enter the new E911 address. This address should be the primary place where you use the line.
8. Select the Save button.

From T-Mobile.com: 

1. Log in to your T-Mobile.com account.
2. Select Account.
3. Select Profile Settings.
4. Select a line from the Select Line drop-down.
5. Select Line Settings 
6. Select E911 Address.
7. Enter the new E911 address. This address should be the primary place where you use the line.
8. Select Save changes.

 

In T-Life, your account alerts, if any, appear on the Home screen.  

From T-Mobile.com: 

1. Log in to T-Mobile.com. 
2. Select Account, 
3. Select Account Activity.
4. Any alerts on your account are listed.

T-Mobile will alert you to the following changes to your account: 

• Address changes 
• Device orders and order updates 
• Family Allowance limits reached 
• New paperless bills 
• Payments (EIP payments, EasyPay payments, payment history, payment arrangements, and scheduled payments) 
• Phone security 
• Plan changes 
• Service changes 

From T-Life

1. Log in to the T-Life app.  
2. Select Manage Tab. 
3. Select Account Activity.  
4. Select the desired period for the Account Activity needed.  
5. Select on Categories and select one of the following filters: 
   • Billing
   • Payments
   • Services
   • Documents
   • Devices

T-Life app Account Activity

1. Log in to the T-Life app.  
2. Select Manage Tab. 
3. Select  Additional Tasks and then select Account Activity.
4. Select the desired filters, Devices, Categories, Time Period.
5. Select Update filters to review details or select Reset Filters to remove all filters.

From T-Mobile.com: 

You can access documents from the previous 24 months on T-Mobile.com. Other types of account history, such as billing and payments, are available for the last 12 months (or last 12 events). 

1. Log in to T-Mobile.com. 
2. Select Account
3. Select Account Activity. 
4. Select from the following filters for the category and date. 
   
5. Specific categories and date options: 
   

   Available account history online

   Category	Date range
   Billing	Last 30 days
   Payments	Last 90 days
   Services	Current year
   Account	Current & previous year
   Device	Additional 2 years

6. Select Download PDF. 
7. Open and print the PDF. 

You can get any of these documents at a T-Mobile store: 

• Line Suspension Statement 
  
• Personal Guarantor Agreement 
• Plan Change Agreement 
• Receipts 
• Receipt with Upgrade Agreement 
• Service Agreement
• AutoPay Agreement 
  
• Device Recovery Program Agreement 
• EIP Agreement 
• EIP Confirmation 
• ESIG Terms & Conditions 
• Indoor Coverage Selection Agreement

If you need assistance getting your documents, contact us and we can help. 

From T-Life: 

1. Log in to T-Life app.
2. Select Manage Tab.
3. Select the gear.
4. Select Permissions & controls.
5. Select Customer Care langauge preference.
6. Select English or Espanol for each line on the account.
7. Select Save.

From T-Mobile.com: 

1. Log in to T-Mobile.com as the PAH.
2. Select your name.
3. Select Profile.
4. Go to Language Settings.
5. Select English or Espanol.
6. Select Save.

Automated call system

1. Call 611 from your T-Mobile device.
2. After the IVR greeting, say your desired language in either English or Spanish.

The T-Mobile ID name should be your legal name as it appears on your ID.

1. Go to https://www.t-mobile.com/account/profile/tmobile_id to manage your:
   • Name
   • Email
   • Password
   • Two-Step Verification