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Use this page to review and update your account information.

Name, birthdate, SSN

Here at T-Mobile, we're committed to keeping your account secure. If you need to change the following extra-sensitive account information, we need to verify a few official documents either in-store or by mail. 

 
Name changes
 

For name changes resulting from marriage, divorce, or if we made an error when spelling your name, take one of the following documents to a retail store, find one near you.

  • Government-issued photo ID
  • Social Security card
  • Proof of address such as a utility or bank statement
  • Marriage or divorce certificate for marriage/divorce changes

For other legal name changes, send any supporting legal name change documents and a copy of a government-issued photo ID to the following address:

US Customers:

  • T-Mobile Wireless
  • PO Box 37380
  • Albuquerque, NM 87176-7380

Puerto Rico Customers:

  • T-Mobile Executive Response Team
  • PO Box 191957
  • San Juan, PR 00919-1957
 
Social Security number or birth date changes
 
  • To change your birth date on your account, all you need to do is take a Government-issued photo ID to a T-Mobile store.
  • To change your Social Security number, you also need to bring:
    • Social Security card
    • Proof of address such as utility or bank statement
 
Account number
 

T-Mobile.com

  1. Log in to T-Mobile.com account.
  2. View your account number at the top center of the welcome screen.

Paper bill

View your account number at the top-right corner of the first page of your bill. 

Billing & e911 address

 
Billing address
 

Only the Primary Account Holder (PAH) or a Full access line can update the billing address. Your billing address may be updated automatically if you change your address through the United States Postal Service (USPS). The USPS notifies us of any address changes.

T-Mobile app

  1. Open the T-Mobile app, and log in.
  2. Select Account
  3. Select Pofile settings
  4. Select Billing & payments
  5. Select Billing address
  6. Enter your updated informaiton and select Save Changes.

T-Mobile.com

  1. Log into T-Mobile.com.
  2. Select Account
  3. Select Profile Settings
  4. Select Billing &Payments
  5. Select Billing address
  6. Enter your updated billing address and select Save.

 

 
e911 address
 

An E911 address allows emergency services to determine the location of each phone or device, in case they need to call 911. Wi-Fi Calling and some other T-Mobile products require a valid E911 address to work.

T-Mobile app 

  1. Log into your T-Mobile app.
  2. Select the More option.
  3. Select Profile Setting
  4. Select Line Settings.
  5. Select E911 Address.
  6. Select a line to change from the listed lines. 
  7. Enter the new E911 address. This address should be the primary place where you use thline.
  8. Select the Save button.

 T-Mobile.com

  1. Log into your T-Mobile.com account.
  2. Select Account.
  3. Select Profile Settings.
  4. Select a line from the Select Line drop-down.
  5. Select Line Settings 
  6. Select E911 Address.
  7. Enter the new E911 address. This address should be the primary place where you use the line.
  8. Click Save changes.

 

 Sprint customers using a T-Mobile SIM card

Use the instructions below to change your E911 address on Sprint.com for mobile or desktop.

  1. Log in to your Sprint.com Account.
  2. Find your device on the Account Dashboard and select Manage Device.
  3. Select the Options icon for the selected device.
  4. Choose Update Wi-Fi Calling E911 Address
  5. Update the address, then select Save.

Account activity

 
Account alerts
 

T-Mobile app 

In the app, your account alerts, if any, appear on the Home screen.  

T-Mobile.com

  1. Log in to T-Mobile.com
  2. Select Account
  3. Select Account Activity.
  4. Any alerts on your account are listed.

T-Mobile will alert you to the following changes to your account: 

  • Address changes 
  • Device orders and order updates 
  • Family Allowance limits reached 
  • New paperless bills 
  • Payments (EIP payments, EasyPay payments, payment history, payment arrangements, and scheduled payments) 
  • Phone security 
  • Plan changes 
  • Service changes 
 
Account History
 

T-Mobile app 

  1. Open the T-Mobile app 
  2. Select Account
  3. Go to the bottom and select Account history. 
  4. Select the category and time-range. Only documents are available for 12 months; other account history types are available for the last 12 months or the last 12 events. 
  5. View the account history. 

T-Mobile.com

You can access documents from the previous 24 months on T-Mobile.com. Other types of account history, such as billing and payments, are available for the last 12 months (or last 12 events). 

  1. Log in to T-Mobile.com
  2. Select Account
  3. Select Account Activity
  4. Select from the following filters for the category and date. 
  5. Specific categories and date options: 
    Available account history online
    Category Date range
    Billing Last 30 days
    Payments Last 90 days
    Services Current year
    Account Current & previous year
    Device Addtional 2 years
  6. Select Download PDF. 
  7. Open and print the PDF. 
 
Get documents in-store
 
You can get any of these documents at a T-Mobile store

 

List of specific documents

Available documents at a retail store
  • Line Suspension Statement 
  • Personal Guarantor Agreement 
  • Plan Change Agreement 
  • Receipts 
  • Receipt with Upgrade Agreemnt 
  • Service Agreement 
  • AutoPay Agreement 
  • Device Recovery Program Agreement 
  • EIP Agreement 
  • EIP Confirmation 
  • ESIG Terms & Conditions 
  • Indoor Coverage Selection Agreement

If you need assistance getting your documents, contact us and we can help. 

Language settings

The Primary Account Holder, also known as PAH, can change the language for each line on the account individually.

 
Change account language
 

T-Mobile app 

  1. Log in to T-Mobile.com.
  2. Go to More 
  3. Go to Profile settings 
  4. Go to Language Settings.
  5. Select English or Espanol 
  6. Click Save.

T-Mobile.com

  1. Log in to T-Mobile.com as the PAH
  2. Click your name at the top right
  3. Click Profile 
  4. Go to Language Settings
  5. Select English or Espanol
  6. Click Save
 
Change customer care language
 

Automated call system

  1. Call 611 from your T-Mobile device.
  2. After the IVR greeting, say your desired language in either English or Spanish.

Legal copy

Certain T-Mobile services, such as Wi-Fi calling and DIGITS, require that you provide us with the primary street address at which the service will be used (“Your E911 Registered Address”). If you call 911 using a T-Mobile service we may, if necessary, transmit Your E911 Registered Address to the 911 Communications Center, who may use it to help emergency responders locate you, but you may need to provide your contact information and current location. You agree to update Your E911 Registered Address if you plan on using a T-Mobile service that requires an E911 Registered Address at a different location. You can update Your E911 Registered Address by accessing your T-Mobile.com account or by contacting T-Mobile Customer Care. 

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