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Featured reviews at T-Mobile Times Square

Nyla Lady
Aug. 19, 2026, 1:40 a.m.
I'm so grateful that Angel could see me so quickly for coming in on the spur of the moment for my cracked screen protector. He provided me with a microfiber cloth for regular cleaning. He was so helpful with assessing my 360 protection towards my request. He suggested that I look to purchasing the home internet but when I proved that I've had it since the fall of 2023 he let me know that I could be using an upgrade that I had no idea about! I'll be back later this week for sure! Not to mention he also showed me the benefits of the T-Mobile Visa card so that I can get more from my services where I would receive cashback on purchases outside of T-Mobile transactions!!! He even had the time to address my fascination with the Galaxy Z Fold8 and how it provides a 3-way equal split to view videos, text AND dealer's choice on the third screen unlike the Galaxy Z Fold8 Ultra! (I mentioned that it was hard to watch Crunchyroll as a split view since it wasn't supported on my device) I'll also be coming back when it's time to upgrade my phone in the next year or so since I only just bought my current one earlier this spring. I almost forgot that he also took his time in explaining the necessity for accessing my McAfee protection in order to utilize scam call and virus protection. To think that he explained all of this so throughly I'm less than an hour let's me know that I went to the right man for the job! The man has product knowledge in spades!!! View on Google
Nature Goddess
Aug. 12, 2026, 6:55 a.m.
I had such a wonderful experience with Angel at T-Mobile! From the moment I walked in, he was incredibly kind, patient, welcoming, and genuinely happy to answer every question I had. His level of customer service is honestly rare to find these days. What stood out to me most was that I never once felt pressured or hassled into purchasing anything. Angel took the time to listen to what I actually needed, address my concern, and make sure I understood all of my options. I originally went in for one specific thing and walked out with my issue resolved, so much more helpful information, and an even greater appreciation for T-Mobile. Great customer service can completely change the way you feel about a company, and Angel did exactly that. He made me feel valued as a customer rather than simply treated like a sale, and the experience genuinely made me feel even more loyal to the T-Mobile brand. Angel is an absolute asset to T-Mobile and deserves to be recognized for the way he treats his customers. If you have the opportunity to work with him, you’re in excellent hands. Thank you, Angel, for making what could have been an ordinary store visit such a positive experience! View on Google
Liz Kern
Aug. 10, 2026, 7:53 p.m.
Shabab was excellent!!! Thank you 🙏 so much ! View on Google
Mahir
Aug. 4, 2026, 2:49 p.m.
Incredibly helpful and quick customer service. Easily got a US travel sim valid for 30 days. Quick and simple. View on Google

Additional information about T-Mobile Times Square

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Times Square - 1535 Broadway
T-Mobile Times Square - 1535 Broadway

Explore the Future of 5G in New York’s Iconic Theater District!

Visit T-Mobile at 1535 Broadway Ste 0161A, right in the heart of the Theater District and just steps away from Duffy Square. Experience America’s largest, fastest, and most reliable 5G network with the latest devices, including the new iPhone, Samsung Galaxy, and OnePlus. Our showroom offers exclusive deals and promotions, and our expert team is here to help you find the perfect device and plan to meet your needs.

Stop by today or call (646) 350-4645 for more information!

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Expert Account and Device Troubleshooting
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store

Locations near T-Mobile Times Square

T-Mobile Experience Store
T-Mobile 45th & Lexington
0.7 miles away
T-Mobile Experience Store
T-Mobile 6th & W 21st St
1.3 miles away
T-Mobile Experience Store
T-Mobile E 86th St & 3rd Ave
2.1 miles away

Got Questions about T-Mobile Stores?

Yes. Check out our special offers for new phones and great deals on our mobile phone plans.

We offer the latest iPhones. Check our store inventory and either buy in-store or online today.

Yes. Trade in your phone at a T-Mobile store and receive instant appraisal and credit. See our trade-in guide for details.

Yes, visit our T-Mobile store at T-Mobile Times Square for assistance with setting up your device.

Browse devices and plans online, contact us for assistance, or visit this T-Mobile location at T-Mobile Times Square for personalized help.

Yes. Some plans include subscriptions to services like Netflix or Apple TV+. Check our plans for available perks and add-ons.

Use our Store Locator to find the nearest T-Mobile store.

T-Mobile stores offer a wide range of accessories compatible with your device, including cases, chargers, and headphones.

No, you can pay your bill online through our website or the T-Mobile app.

Only compatible devices can use T-Mobile's 5G network. All new phones are 5G ready.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.

Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store