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Explore Top Services at T-Mobile W Schaumburg Rd & Barrington Rd

Featured reviews at T-Mobile W Schaumburg Rd & Barrington Rd

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Linda Sliva
March 21, 2023, 2:56 a.m.
DO NOT use this store. Go to Best Buy. We have been customers for many years with T mobile and went to upgrade our phone. We got the s23 and were not told the store only carried the 128 and that a 256 was available to order for $60 more .(although the store rep didnt even have that right, he said $100 more and we shoukd have just gotten the larger s23+ in the first place) RUDE. This was at the T mobile store on Barrington and Schaumburg rd in Schaumburg ill. We were told the s23 had more storage then our s10 and 10e which a few days later we found out was false they both are 128 AND no sd slot, so the 10 actually had a bigger capacity with the sd card. We attempted to get the 256 and have the $70 restocking fee waving due to misinformation and the manager was never available. A week later still within 14 days we were told to contact t mobile directly by a store employee and tell them to order the 256 as the store does not carry it. We did that, and ths CS rep waved 1 restocking fee and 1 reactivation fee and said she would send a return label for the 128. When we did not get the labels, we called C S again and was told to go to the store who said now it is past 14 days and they cannot do anything. We now called C S again and after 2 hrs on the phone have still not gotten a resolution other then keeping the 128 and returning the 256. Otherwise we have to pay for all 4 phones. VERY UNHAPPY and will NEVER recommend T-Mobile and will switch carriers. Go to Best buy, they have multiple plans and are up ftont with your options And a cheaper resticking fee. View on Facebook
Yavor Yordanov
March 17, 2023, 3:02 a.m.
Great and professional crew. Very helpful. My favourite T-Mobil store. View on Google
T-Mobile W Schaumburg Rd & Barrington Rd

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