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Explore Top Services at T-Mobile Grapevine Mills - South Ent

Featured reviews at T-Mobile Grapevine Mills - South Ent

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Blake Decker
March 15, 2024, 1:34 a.m.
This could be a very long review as the team at this store did a wonderful job, but I'll try to keep it brief. We went to the store to look for a new case but ended up upgrading a family members phone. It was late in the evening when we got to the store and there was an issue with the upgrade. Jack and Luis assisted us and we appreciated their customer service focus and terrific attitude. They stayed after store closing hours to try and resolve the issue but as it was getting late we all agreed it would be best for us to come back the next morning. They didn't have to stay late and we really appreciate their going the extra mile. When we arrived the next morning Javi and Ricky were working. They greeted us with a smile and we could feel their customer service focus. Javi was the primary person who helped us as Ricky was with another customer. He patiently listened to the issue and walked us through a few options. Once Ricky was done with the other customer he assisted Javi and they made a great team. They were also complimentary of Jack and Luis from the night before. Really cool to see such excellent teamwork. Javi had to reach out to Raul, the store manager, who was also very kind and helped them to help us. Everything ended up getting resolved and we're so appreciative of these t-mobile team members! Great work guys! God bless and peace. View on Google
TLP
March 10, 2024, 2:49 a.m.
Great customer service. Javi was unusually helpful. I was very happy to learn about free roaming and data in Europe. So convenient! View on Google
Yoselin Jaimes
March 3, 2024, 2:56 a.m.
(Translated by Google) They have good service, very good attention, Ricardo was very kind and patient. (Original) Tienen un buen servicio, muy buena atención, Ricardo fue muy amable y paciente. View on Google

Additional information about T-Mobile Grapevine Mills - South Ent

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Grapevine Mills - South Ent

The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest deals on the new iPhone 15, along with other great offers from top brands such as Samsung and OnePlus . Shop this T-Mobile Store in Grapevine, TX to find your next 5G Phone and other devices.

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories in Store
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store
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