[Skip to main content](https://www.t-mobile.com#content-main) [](https://www.t-mobile.com/) Log in [](https://www.t-mobile.com/) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions - [Our story](https://www.t-mobile.com/our-story) Our story - [Un-carrier history](https://www.t-mobile.com/our-story/un-carrier-history) - [Network & innovation](https://www.t-mobile.com/our-story/network-and-innovation) - [Awards](https://www.t-mobile.com/our-story/awards) - [Leadership](https://www.t-mobile.com/our-story/executive-leadership-team) - [Working together](https://www.t-mobile.com/our-story/working-together) - [Responsibility](https://www.t-mobile.com/responsibility) Responsibility - [Governance](https://www.t-mobile.com/responsibility/governance) - [People](https://www.t-mobile.com/responsibility/people) - [Communities](https://www.t-mobile.com/responsibility/community) - [Planet](https://www.t-mobile.com/responsibility/planet) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Legal Center](https://www.t-mobile.com/responsibility/legal) - [Reporting](https://www.t-mobile.com/responsibility/reporting) - [Newsroom](https://www.t-mobile.com/news) Newsroom - Categories - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) - Newsroom - [Press](https://www.t-mobile.com/news/press) - [Stories & blogs](https://www.t-mobile.com/news/stories) - [Brand Assets](https://www.t-mobile.com/news/media-library) - [Fact sheets](https://www.t-mobile.com/news/fact-sheets) - [Media Contacts](https://www.t-mobile.com/news/contact-us) - [Investors](https://investor.t-mobile.com/overview/default.aspx?INTNAV=tNav%3AInvestors) Investors - [Financial performance](https://investor.t-mobile.com/financials/quarterly-results/default.aspx?INTNAV=tNav%3AInvestors%3AFinancialPerformance) - [News & events](https://investor.t-mobile.com/events-and-presentations/news/default.aspx?INTNAV=tNav%3AInvestors%3ANewsAndEvents) - [Stock chart](https://investor.t-mobile.com/stock-info/Stock-Quote--Chart/default.aspx?INTNAV=tNav%3AInvestors%3AStockChart) - [Corporate governance](https://investor.t-mobile.com/governance/governance-documents/default.aspx?INTNAV=tNav%3AInvestors%3ACorporateGovernance) - [Resources](https://investor.t-mobile.com/resources/investor-faqs/default.aspx?INTNAV=tNav%3AInvestors%3AResources) - [Careers](https://careers.t-mobile.com?INTNAV=tNav%3ACareers) Careers - [Current openings](https://careers.t-mobile.com/jobs?INTNAV=tNav%3ACareers%3ACurrentOpenings) - [Careers home](https://careers.t-mobile.com/?INTNAV=tNav%3ACareers%3ACareersHome) - [Culture & benefits](https://careers.t-mobile.com/culture-and-benefits?INTNAV=tNav%3ACareers%3ACultureAndBenefits) - [Employee login](https://www.myworkday.com/tmobile?INTNAV=tNav%3ACareers%3AEmployeeLogin) - [Applicant logins](https://tmobile.wd1.myworkdayjobs.com/en-US/External/login?INTNAV=tNav%3ACareers%3AApplicantLogins) [Support](https://www.t-mobile.com/support/) Search Search Submit search query Close out of search RECENT SEARCH0 recent searches POPULAR0 popular search suggestions Categoriesundefined categories Suggestions0 search suggestions TOP SUGGESTIONS - [](https://www.t-mobile.com) undefined top suggestions My account [Log in](https://www.t-mobile.com/signin?state=eyJpbnRlbnQiOiJMb2dpbiIsImJvb2ttYXJrVXJsIjoiaHR0cHM6Ly93d3cudC1tb2JpbGUuY29tL2FjY291bnQvZGFzaGJvYXJkIn0%3D&INTNAV=tNav%3ALogIn) [Back to my account](https://www.t-mobile.com/account/dashboard) Quick actions - [Bill pay](https://www.t-mobile.com/bill/summary) - [Add a line](https://www.t-mobile.com/signin?state=eyJpbnRlbnQiOiJBQUwiLCJib29rbWFya1VybCI6Imh0dHBzOi8vbXkudC1tb2JpbGUuY29tL3B1cmNoYXNlL2RldmljZS1pbnRlbnQifQ&INTNAV=tNav%3AMyAccount%3AAddALine) - [Upgrade](https://www.t-mobile.com/purchase/shop) - [Check order status](https://www.t-mobile.com/orders/check-order) - [Ask the Community](https://www.t-mobile.com/community/?INTNAV=tNav%3AMyAccount%3ACommunity) more from T-Mobile - [Wireless](https://www.t-mobile.com/) - [Business](https://www.t-mobile.com/business) - [Prepaid](https://prepaid.t-mobile.com/home) - [Internet](https://www.t-mobile.com/home-internet) [](https://www.t-mobile.com) # Ethics and integrity guide everything we do. ## If something seems off, talk to your manager, skip-level manager, or employee relations partner. If that’s not an option or doesn’t apply, use the T‑Mobile Integrity Line to report your concern. The important thing is to reach out to someone who can help. ## If something seems off, talk to your manager, skip-level manager, or employee relations partner. If that’s not an option or doesn’t apply, use the T‑Mobile Integrity Line to report your concern. The important thing is to reach out to someone who can help. ## Speak up. If you're aware of potential misconduct, or have a concern—reach out. [File a report](https://app.convercent.com/en-us/LandingPage/51593f58-97c1-e611-80d5-000d3ab1117e) [Check status](https://app.convercent.com/en-us/Anonymous/IssueIntake/LandingPage/51593f58-97c1-e611-80d5-000d3ab1117e) Please note that reports submitted through this site may not receive an immediate response. If you require emergency assistance, please contact your local authorities. ## Speak up. ## Reporting is simple. Choose whichever option you’re most comfortable with, even to just ask a question. ### T-Mobile Integrity Line Call [866-577-0575](tel:866-577-0575 "866-577-0575 to reach the T-Mobile Integrity Line") T-MobileIntegrityLine.com You’re here now. Simply select “File a report” above. ### Enterprise Integrity & Compliance Email [T-MobileCompliance@T-Mobile.com](mailto:T-MobileCompliance@T-Mobile.com) Mail Enterprise Integrity & Compliance / Legal Affairs 12920 SE 38th St. Bellevue, WA 98006 The Integrity Line is a 24/7 resource managed by an independent third party. If you choose to report anonymously, your identity will not be known to the third party or T‑Mobile.  ## Every report is taken seriously. Know that your report will be treated fairly and promptly, no matter who you are or what you're reporting. ## Every report is taken seriously. ## We’ve got your back. T-Mobile does not tolerate retaliation—ever. Employees who retaliate against someone for raising a concern in good faith will be subject to discipline, including termination. ## We’ve got your back. ## T-Mobile leaders set the tone. We expect our leaders to create a safe environment for employees to raise concerns. ## T-Mobile leaders set the tone. ## Resources [Call Customer Care at 1-800-T-MOBILE](tel:%2018555820569) [Call Workplace Safety at 1-877-604-SAFE (7233)](tel:18776047233) [Data Privacy Notices](https://prodpreview-ams.t-mobile.com/content/digx/tmobile/us/en/responsibility/legal/integrity-line/data-privacy-notices.html) [Email Workplace Safety at Safety@T-Mobile.com](mailto:safety@t-mobile.com) [Integrity At Work: T-Mobile's Code of Business Conduct](https://s29.q4cdn.com/310188824/files/doc_downloads/governance_docs/tmo-code-of-business-conduct.pdf) [Speak Up Policy](https://s29.q4cdn.com/310188824/files/doc_downloads/governance_docs/tmo-speak-up-policy.pdf) ## FAQs - ### Who can report to the Integrity Line? Anyone who has a concern about possible misconduct involving T-Mobile can make a report to the Integrity Line. The Integrity Line is also available to T-Mobile suppliers to report issues as required by the [__T-Mobile Supplier Code of Conduct__](https://www.t-mobile.com/content/dam/digx/tmobile/us/en/non-dynamic-media/pdf/supplier-code-of-conduct.pdf). - ### What types of issues should I report? You should report potential misconduct related to the [__Integrity at Work: T-Mobile's Code of Business Conduct__](https://s29.q4cdn.com/310188824/files/doc_downloads/governance_docs/tmo-code-of-business-conduct.pdf "Click to open the T-Mobile Code of Business Conduct") or other T‑Mobile policies, violations of law, or any activities that may otherwise be unethical. This includes, but is not limited to, discrimination, harassment–including sexual harassment—retaliation, bribes and kickbacks, conflicts of interest, fraud or theft, unauthorized disclosure or misuse of T‑Mobile information, accounting or financial reporting concerns, insider trading, anti-competitive practices, and allegations of other improper or unethical activity. Even if you’re unsure about the type of misconduct you may have observed, you should still report your concern. T‑Mobile customer service issues should be reported to [800-937-8997](tel:800-937-8997). - ### What about confidentiality? T-Mobile protects the identity of reporters, subjects, and witnesses—as well as the confidentiality of the information they provide to the extent allowed by the investigative process and the law. This means that all reports maintain confidentiality. If an investigation is required, information from a report may be shared among the T-Mobile personnel responsible for conducting the investigative activities, as well as with outside investigators if required by law. - ### If I report anonymously to the Integrity Line, will T-Mobile know my identity? No. Reports to the Integrity Line are received by an independent third party. Identifying information captured during the reporting process is stored on the third party’s secure servers and is not shared with or accessible by T‑Mobile. If you choose not to identify yourself, T‑Mobile won’t know who you are. For anonymous reporters, the Integrity Line works like this: When you contact the Integrity Line, the information you provide is forwarded to Enterprise Integrity & Compliance. After you complete the reporting process, the third party will give you a report key to access your report through the Integrity Line. Check back for follow up questions from T‑Mobile, to provide additional information, or to check on the status of your report. If you choose to remain anonymous, it’s important to include as much factual detail as possible in your report. It’s also important to check back on the Integrity Line portal regularly to see whether T‑Mobile has left follow up questions that ask for additional information. Reports that are vague and lacking factual detail are difficult to investigate. - ### What happens after I report to the Integrity Line? T‑Mobile handles Integrity Line reports using a four-phased approach: 1. __Intake:__ If you call the Integrity Line, you’ll speak to a trained third-party interviewer who will ask you for details about your concern. If you report through the Integrity Line website, you’ll complete an electronic form. In either case, your Integrity Line report will only be forwarded to the Enterprise Integrity & Compliance team. In the event the reported issue is related to someone in Enterprise Integrity & Compliance, it will be escalated for review outside this group. 2. __Initial Assessment:__ Enterprise Integrity & Compliance reviews every report and assesses the information you provided to decide the best course of action. In some cases, we may need additional information to determine next steps, so we may contact you directly (if you provided your contact information) or through the Integrity Line (which will maintain anonymity) with follow-up questions. Following the initial assessment, most reports are assigned to the T‑Mobile group best positioned to conduct a thorough review. This usually means Corporate Investigations for Code of Business Conduct violations, Human Resources for HR-related concerns, Asset Protection for in-store issues, or Corporate Security for issues relating to employee safety and welfare. 3. __Review:__ If your report is assigned for further review or a formal investigation, a trained T‑Mobile resource will be responsible for determining the facts of the situation and, if appropriate, whether misconduct occurred. Whether it’s an Employee Relations Partner, Asset Protection manager, or Corporate investigator, if your report is assigned for review, someone will contact you directly to ask questions and gather details. They may also review records and documents, and interview witnesses and the subject of the report, as they deem appropriate. Enterprise Integrity & Compliance will monitor the review or investigation and is available to answer your questions throughout the process. 4. __Resolution:__ Findings are shared with Enterprise Integrity & Compliance, the Employee Relations Partner, and the appropriate business manager on a need-to-know basis. You will be notified when the review or investigation is complete. When misconduct is found, discipline or other remedial action is taken. - ### I am aware of a possible misconduct, but it doesn't affect me. Why should I report it? Integrity is at the heart of everything we do at T‑Mobile. As T‑Mobile employees, we’re expected to uphold T‑Mobile’s commitment to” doing it the right way.” Even if a situation doesn’t affect us directly, we should all speak up when someone is falling short of meeting the Integrity At Work: T-Mobile's Code of Business Conduct, the law, or T‑Mobile’s high ethical standards. ## Hello! Want to stay logged in? To keep your accounts safe, you'll be automatically logged out in:  Yes, stay logged in No, log me out ## Share your screen while on a call or in store __Get guided support from an Expert in real time__ - For your security, personal info, tabs, and notifications are automatically hidden. - You can stop screen sharing at any time. - Experts can only see what’s on T-Mobile.com. - Don’t use screen share while driving or in any situation where it's unsafe to focus on your screen. By clicking 'Accept and continue,' you are consenting to allow the Expert to view your screen for assisted navigation. This session may be recorded. To learn more, please visit the 
[__T-Mobile Privacy Notice__](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice). Accept and continue No thanks __Next:__ Generate a code to share with your Expert ## Share this code with your Expert code Once your code has been successfully entered by your Expert, this window will close and continue to the session. ## Allow screen sharing with your Expert? Personal and sensitive data is hidden for your security and privacy. Allow Don’t allow ## End your session? Ending your session will stop sharing your screen, but will not end your call. End session Continue session ## Your session has ended Your screen is no longer being shared with your Expert. OK Share again ## You are already in an active session OK ## Your code has expired Generate a new one to share with your Expert. Generate new code ## Connect with T-Mobile - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) - [English](https://www.t-mobile.com) - [Español](https://www.t-mobile.com) - ### Contact us Contact us - [Contact information](https://www.t-mobile.com/contact-us) - [Check order status](https://www.t-mobile.com/order-status) - [View return policy](https://www.t-mobile.com/responsibility/legal/return-policy) - [Get a rebate](https://promotions.t-mobile.com/?INTNAV=fNav%3AContactUs%3AGetRebate) - [Find a store](https://www.t-mobile.com/store-locator?INTNAV=fNav%3AContactUs%3AFindStore) - [Trade-in program](https://www.t-mobile.com/resources/phone-trade-in) - ### Support Support - [Device support](https://www.t-mobile.com/support/phones-tablets-devices) - [Questions about your bill](https://www.t-mobile.com/support/account) - [Plans & services](https://www.t-mobile.com/support/plans-features) - [Activate your prepaid phone or device](https://prepaid.t-mobile.com/home) - [Refill your prepaid account](https://prepaid.t-mobile.com/direct-to-account) - [International rates](https://www.t-mobile.com/travel-abroad-with-simple-global) - ### T-Mobile Wireless T-Mobile Wireless - [Cell phone plans](https://www.t-mobile.com/cell-phone-plans) - [Cell phones](https://www.t-mobile.com/cell-phones) - [Phone & device deals](https://www.t-mobile.com/offers) - [5G & 4G coverage map](https://www.t-mobile.com/coverage/coverage-map) - [How to switch](https://www.t-mobile.com/resources/how-to-join-us) - ### T-Mobile for Business T-Mobile for Business - [Business plans](https://www.t-mobile.com/business/wireless-business-plans) - [Internet of Things](https://www.t-mobile.com/business/solutions/iot) [](https://www.t-mobile.com/) - [About](https://www.t-mobile.com/our-story) - [Investor relations](https://investor.t-mobile.com/default.aspx?INTNAV=fNav%3AInvestorRelations) - [Press](https://www.t-mobile.com/news) - [Careers](https://careers.t-mobile.com?INTNAV=fNav%3ACareers) - [Deutsche Telekom](https://www.telekom.com/en?INTNAV=fNav%3ADeutscheTelekom) - [Puerto Rico](https://www.t-mobilepr.com/?INTNAV=fNav%3APuertoRico) - [Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice) - [Trust Center](https://security.t-mobile.com/?INTNAV=fNav%3ATrustCenter) - [Privacy Center](https://www.t-mobile.com/privacy-center) - [Consumer information](https://www.t-mobile.com/responsibility/consumer-info) - [Public safety/911](https://www.t-mobile.com/responsibility/consumer-info/safety/9-1-1) - [Terms & conditions](https://www.t-mobile.com/responsibility/legal/terms-and-conditions) - [Terms of use](https://www.t-mobile.com/responsibility/consumer-info/policies/terms-of-use) - [Accessibility](https://www.t-mobile.com/responsibility/consumer-info/accessibility-policy) - [Open Internet](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) - [Do Not Sell or Share My Personal Information](https://www.t-mobile.com) - [Licenses & Patents](https://www.t-mobile.com/responsibility/legal/licenses-and-patents) - [Consumer Health Data Privacy Notice](https://www.t-mobile.com/privacy-center/privacy-notices/t-mobile-privacy-notice.html?INTNAV=fNav%3AConsumerHealthDataPrivacyNotice#health-data-privacy-notice) - T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG. - [Instagram](https://www.instagram.com/tmobile/) - [Facebook](https://www.facebook.com/TMobile) - [X](https://twitter.com/TMobile) - [You Tube](https://www.youtube.com/user/TMobile/custom) © 2026 T‑Mobile USA, Inc.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications ## If something seems off, talk to your manager, skip-level manager, or employee relations partner. If that’s not an option or doesn’t apply, use the T‑Mobile Integrity Line to report your concern. The important thing is to reach out to someone who can help. ## Speak up. ## Every report is taken seriously. ## We’ve got your back. ## T-Mobile leaders set the tone.  ## Stay up to date with notifications Get the latest from T-Mobile when you’re using the web. You can opt out any time. Allow notifications Don't allow  ## Get the latest from T-Mobile Stay up to date with notifications - including offers just for you Allow notifications Don't allow notifications