Contact Us

Quick Access Numbers

Shopping T-Mobile

For personal: 1-800-T-MOBILE (800-866-2453)
For business: 1-888-537-4242

General Customer Care & Technical Support

From your T-Mobile phone: 611
Call: 1-877-453-1304

Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week.

If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.

Call Us - TTY

TTY service is available for the hearing and speech impaired.

Call us via TTY toll free at 1-877-296-1018
TTY hours are from 5.00 a.m. - 10:00 p.m. PT, daily

Short Codes

Just dial one of the following short codes and hit "Send," and we'll give you the info you need. It's fast, easy and free!

#BAL# (#225#)
For your account balance and last payment received info.

#MIN# (#646#)
For your minute use for the current billing cycle.

#MSG# (#674#)
For your message use for the current billing cycle

Addresses

Questions and Comments

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

Please don't send payments to this address.

Payments

You can pay your bill online, or by phone at 1-877-453-1304.

Bankruptcy Legal Notices

T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices

Questions on T-Mobile service?

You can check your balance, data, minutes, and text messages for free. Find out how on our Check your usage page.

T-Mobile provides several options for paying your bill, including EasyPay, making an online payment, paying over the phone, and more.

We plan to roll out our state-of-the-art 4G LTE network nationwide by the end of 2013. Not sure if it is available in your area yet? Check out our 4G LTE Coverage list to find out.

As over one million customers have already learned, it’s quick and easy to setup your iPhone® to work on T-Mobile’s network.

The theft or loss of a device is a difficult experience. Fortunately, T-Mobile provides a few easy-to-setup security features that can protect your information and simple steps you can take to secure your information and account if your T-Mobile device is ever lost or stolen.

Upgrading your phone through your My T-Mobile account is simple and fast. See our phone upgrade FAQs for additional information.

It is really easy to track your phone order. Visit our Order status & tracking page for more information.

Premium Handset Protection (PHP) Phone insurance provides protection against loss, theft, accidental damage, and malfunction of your wireless phone. Learn more about T-Mobile's phone insurance PHP program here.

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453

Ask our Support Community

Still have questions?

Call 1-800-T-MOBILE:  1-800-866-2453

Ask our Support Community