Regulatory Information
IF YOU ARE A CALIFORNIA CUSTOMER: If you have a complaint you cannot resolve with us, write the California Public Utilities Commission at Consumer Affairs Branch, 505 Van Ness Ave., San Francisco, CA 94102; visit www.cpuc.ca.gov, call 1-800-649-7570, or TDD 1-800-229-6846. CPUC number U-3056-C (Omnipoint Communications, Inc., dba T-Mobile)
IF YOU ARE A CONNECTICUT CUSTOMER: If you have any questions about your bill or concerns about your service, please call Customer Care at: 1-800-937-8997 or dial 611 from your wireless phone. If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC): Online: www.dpuc.state.ct.us/caiui.nsf/; Phone: 866-381-2355; Mail: Connecticut DPUC, 10 Franklin Square, New Britain, CT 06237.
IF YOU ARE A NEW MEXICO CUSTOMER: If you have a complaint you cannot resolve with us, please contact the New Mexico Public Regulation Commission at 1-800-663-9782.
IF YOU ARE A TEXAS CUSTOMER: Customers living in Texas can add their wireless number to the Texas Public Utility Commission's No Call List. Call 1-866-896-6225 or visit www.texasnocall.com for details. Registration charges apply.