IF YOU ARE A CALIFORNIA CUSTOMER: If you have a complaint you cannot resolve with us, write the California Public Utilities Commission at Consumer Affairs Branch, 505 Van Ness Ave., San Francisco, CA 94102; visit www.cpuc.ca.gov, call 1-800-649-7570, or TDD 1-800-229-6846. CPUC number U-3056-C (T-Mobile West LLC dba T-Mobile).
IF YOU ARE A CONNECTICUT CUSTOMER: If you have any questions about your bill or concerns about your service, please call Customer Care at: 1-800-937-8997 or dial 611 from your wireless phone. If you are a Connecticut customer and we cannot resolve your issue, you have the option of contacting the Public Utilities Regulatory Authority (PURA): Online: http://www.ct.gov/pura; Phone: 1-800-382-4586; Mail: Public Utilities Regulatory Authority, 10 Franklin Square, New Britain, CT 06051.
IF YOU ARE A NEW MEXICO CUSTOMER: If you have a complaint you cannot resolve with us, please contact the New Mexico Public Regulation Commission at 1-888-427-5772.
New Mexico Consumer Protection
New Mexico Slamming and Cramming Regulations The New Mexico Public Regulation Commission has rules and regulations to investigate and resolve allegations of unauthorized telecommunications charges, known as cramming, and unauthorized changes in telecommunications service providers, known as slamming. If a New Mexico customer believes that either of these situations has occurred, the customer should contact his/her local exchange company, his/her authorized provider, or the unauthorized provider in order to report an unauthorized charge or change of provider. In addition, the New Mexico customer may contact directly the Consumer Regulation Division of the New Mexico Public Regulation Commission at the following toll-free telephone number: 1-888-427-5772. A complete copy of New Mexico's Slamming and Cramming Act, with detailed procedures, may be found in Title 17, Chapter 11, Part 8 of the New Mexico Administrative Code at www.nmcpr.state.nm.us/nmac.
T-Mobile Customer Deposit Policy If you apply to activate or you're actually receiving postpaid service from T-Mobile, then you authorize us to verify (and to continue verifying) your creditworthiness with any third parties, and you authorize to do this at any time. As a result of any such credit check, T-Mobile may require that you pay a deposit as a condition to your initial or continued enrollment in a T-Mobile rate plan. Any such deposit will accrue interest in accordance with New Mexico state regulations. If you cancel your postpaid service with T-Mobile, your deposit (plus any interest accrued thereon) first will be applied toward the outstanding balance (which will include up to $200 per line early cancellation fee that will apply if the defined service agreement term has not been fulfilled) on any of your T-Mobile accounts, and any remaining portion of the deposit (including accrued interest) will be refunded to you within thirty (30) days after the effective cancellation date of your postpaid service with T-Mobile. Please contact a T-Mobile representative for additional information on T-Mobile's deposit refund policies applicable to active and canceled accounts.
IF YOU ARE A TEXAS CUSTOMER: Customers living in Texas can add their wireless number to the Texas Public Utility Commission's No Call List. Call 1-866-896-6225 or visit www.texasnocall.com for details. Registration charges apply.