Switching Made Easy is a major upgrade to the switching experience that makes it faster, smarter and hassle-free — all in just 15 minutes with the T-Life app. It tackles one of the biggest pain points in wireless (switching!) and revolutionizes it with customized insights and recommendations. It gives customers more flexibility to switch and get a new phone later plus the added convenience of same-day device delivery. It’s the no-stress, no-guesswork kind of switching people want.

Just pick your plan, choose your device (or skip if bringing your own), add any device Protection or accessories you want, complete your credit check, then review and submit your order. That’s it!  All within 15 minutes per line.

You can switch online via the T-Life app and through T-Mobile.com.

Yes!  Once you get started, if you need help or have questions you can use our AI Assistant, visit us at one of our retail locations or call customer care to get additional support.

Yes!  All of our device offers will always be available in the T-Life app.

No problem!  You can submit your port in request in the T-Life app on your schedule when you are ready.

Yes, as a new customer to T-Mobile, before finalizing your order, a credit check will be required to confirm eligibility and final pricing. Good news! This credit check will not impact your credit score.

Easy Switch is a new tool, currently in beta, that identifies and recommends the best plans for you, based on your current AT&T or Verizon account, while showing overall savings and benefits the other guys leave out. It’s fast, simple and transparent.

You can select to use the Easy Switch tool to log in to your AT&T or Verizon account from the T-Life app. At your request, Easy Switch will retrieve your current plan information to recommend comparable T-Mobile plans.

If you are unable to login, you can still compare plans on T-Life to find the plan that suits you best.

Easy Switch will provide you with the top results based on your current plan. If you want to see other options T-Mobile has to offer, you will be able to shop to compare plans.

New Phone, Your Choice gives customers the freedom to switch to T-Mobile today and upgrade their device up to 90 days later — without having to add a line or port a new number when it’s time to upgrade.

Customers must port their eligible number  via T-Life and bring your own device (BYOD)   to qualify and then purchase their next device in T-Life.

Within 90 days of switching to T-Mobile, just visit T-Life and upgrade your phone just like you would today. Select the offer you want, select the phone number you used when switching and it will register that the ‘add a line or port a new number’ qualification of the offer has already been met.

No, you will only need to trade-in your current device if the offer you are requesting requires a trade-in to qualify.

You can take advantage of any promotions in market when you are ready to upgrade , even those that require a port/new line of service, as long as you meet the promo qualification criteria. ‘New Phone, Your Choice’ allows you to bypass any new line/port requirement as long as you are within a 90 day window of switching to T-Mobile.

Yes! There are no line limits. New Phone, Your Choice is available for anyone who brings their number (switches) from another wireless provider with a BYOD. 

To qualify for New Phone, Your Choice, you must switch from one of the following postpaid carriers: AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity, UScellular, Cox, and Carolina Wireless

Note: these are the same carriers that make you eligible for Keep & Switch

No, you cannot qualify for one of our switcher programs like Keep & Switch or Family Freedom if you take advantage of New Phone, Your Choice.  

Just like you would get your groceries delivered same-day, now T-Mobile customers can get their new device (and accessories!) delivered same day. It’s rolling out in most major cities and expanding to more. Same day delivery is available to new and existing customers.

If same day delivery is available for your device, just select it as the delivery method and pick a delivery window during check out through the T-Life app. A driver will pick up your device and deliver right to your door. No lines and no hassle. For added security, once your order is placed, we’ll provide you with a delivery code you’ll need to give to your driver to complete your delivery. 

Same day delivery is available in most major cities for all devices in stock at an eligible T-Mobile store within 20 miles of your delivery address.

Yes!  

Yes!  Depending on when you submit your order, you will have flexibility to select a delivery window that works best for you.

If you miss the delivery, your order will be returned to the T-Mobile store and all device charges will be refunded.

Someone else can accept your delivery as long as they have the unique delivery code required by the driver at pick up. Without this code, the driver will be unable to complete the delivery and will return the item to T-Mobile.

Returns and exchanges are supported in the same way as all other T-Life orders.  Customers may return products to the store or contact Customer Care to set up a return order.  

The delivery driver is unable to accept trade-in returns. Customers must use the return ship-kit to send the devices back to T-Mobile or return their trade-in devices to the store (if eligible).

Your delivery code will be available in the delivery emails as well as in the T-Mobile Order Status tracker in T-Life or T-Mobile.com. Include link: https://www.t-mobile.com/orders/order-status?INTNAV=tNav%3AContactUs%3ACheckOrderStatus

Yes, the T-Mobile Order Status tracker will show a map with updates on the driver’s location while they are on the way with your delivery.