Forever Upgrade is ending and being replaced with the phone upgrade benefits from our premium Go5G Next plan. Customers currently enrolled in Forever Upgrade (who enrolled into the program when they purchased a qualifying iPhone on an eligible plan between September 17 and November 1, 2021) can use this page for additional information on the change and new benefit.

Overview

Customers who previously had the Forever Upgrade offer will now get our premium Go5G Next plan’s device upgrade benefits. This means starting December 7, 2023, enrolled customers get even more flexibility to make yearly device upgrades and get the same great deals as new customers on the Go5G Next plan (right now up to $1,000 off on the iPhone 15 series!) with no change to your service plan and no additional monthly cost.

If you upgraded before December 7, 2023, you’ll keep your current promotional offer on your current phone, and your new benefits will start with your next upgrade, without needing to make any changes to your plan.

What Yearly Upgrade Gives You

On your next upgrade on or after December 7, 2023, while you maintain an eligible rate plan or feature, you’ll receive the following benefits with Yearly Upgrade:

• Get the freedom to upgrade every year instead of every two or more years. Once you upgrade to a new phone, have it for at least 6 months and have paid half of the device cost, we’ll pay off what you owe when you trade in your phone (in good condition), and you can upgrade to a new one!
• When you upgrade, you’ll always get the same great phone deals as new customers joining Go5G Next plans. Right now, that’s up to $1,000 off with eligible trade-in. To see what else is available right now, visit Deals.
• With Yearly Upgrade, you can select any phone in our lineup instead of just a short list.

Starting December 7, 2023, this will replace your Forever Upgrade benefit. If you’re currently enrolled iPhone has a 30-month financing term, you may still upgrade after 24 months and have the remaining balance paid off per the original program rules.

How do I know which lines have Yearly Upgrade?

Eligible lines will have a Yearly Upgrade add-on feature. From the T-Mobile app, select Account, select the line you want to view, then select Plan details to see the active add-on features for your line.

T-Mobile for Business, log in to Account Hub, go to Manage Accounts, select the account you want to view (if more than one account), select the line you want to view, then select Plan & Services tab.

Note: If you recently changed your rate plan to one that is not eligible and are pending dis-enrollment from Forever Upgrade, you will need to change back to an eligible plan within 30 days to receive the new benefits.

What plans are eligible?

If you are enrolled in Forever Upgrade, then you get our best upgrade benefits without changing your plan or paying more per month. This includes enrolled customers on Go5G Plus, Go5G Next, Magenta MAX, Sprint MAX, or other equivalent rate plan such as Magenta Plus, ONE Plus, or Business Unlimited Ultimate, including all 55+, First Responder, Military, and Business plan versions. Select premium add-on features such as MAXUp, PlusUp, Unlimited for All Plus, and Unlimited for All Premium are also eligible.

Note: If you recently changed your rate plan to one that is not eligible and are pending dis-enrollment from Forever Upgrade, you will need to change back to an eligible plan within 30 days to receive the new benefits. Moving forward, we’ll notify your main account holder if you make a change that impacts your eligibility. You’ll have 30 days to re-enroll in an eligible plan if you change your mind.

What happens if I switch to another plan?

As long as you’re on one of our eligible plans, such as Go5G Plus, Business Unlimited Ultimate, or Magenta MAX, there won’t be any change to your Yearly Upgrade benefit. If you switch to an ineligible plan or remove your qualifying premium data feature, you’ll lose your Yearly Upgrade benefit.

After changing to an ineligible plan or data feature, we’ll send a SMS message to the main account holder, and you’ll have 30 days to switch back to an eligible plan/data feature and regain the Yearly Upgrade benefit. Allow 2 bill cycles for the Yearly Upgrade feature to be added back to your line(s) once you switch back to an eligible plan/data feature.

What if my current phone has a 30-month installment plan?

If you have a 30-month installment plan and it has been 24 months, you may have the remaining balance paid off for you.

• You must also have paid at least 24 installment payments before the remaining balance can be paid for you. If you need to make an additional payment, it must go towards the eligible Equipment Installment Plan on the eligible line; additional payments toward the bill will not meet the requirements.
• Once you have also paid at least 24 installment payments, you may have the remaining balance waived per the original program rules. Call 611 to take advantage of this benefit.
• If your Equipment Installment Plan is currently receiving promotional credits, the remaining credits will stop once the remaining installment balance is paid for you.

I just redeemed my Forever Upgrade benefit. Can I upgrade in a year using the Yearly Upgrade program?

If you upgraded before December 7, 2023, you’ll keep your current promotional offer on your current phone and move to Yearly Upgrade with your next new device. At that time, you’ll be able to upgrade annually and get the same great phone deals as new customers on Go5G Next.

Where can I learn more about the Yearly Upgrade program?

Check out our Yearly Upgrade support page.

Yearly Upgrade Terms: Available only for qualifying new financed devices purchased on qualifying plan or feature; existing devices are not eligible. Upgrade qualifying device after at least 6 months and when 50% of device cost has been paid. Trade-in device must be in good working order. You must be current with your scheduled financing and wireless service payments. Upgrading ends current financing and any device promotion or deposit reimbursement credits and we will pay the remaining balance of your then-existing finance agreement; trade-in satisfies early upgrade and not valued separately. Not combinable with some offers (e.g. JUMP). Upgrade benefit is subject to cancellation or change.