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With I-Billing, get detailed information about charges and call history for your business.

Set up hierarchies

Hierarchies allow you to mirror your organizational model and assign services to the divisions and departments of your company. Having a hierarchy makes it easy to report on your usage and services, and to allocate costs to the appropriate divisions.

  1. Log in to the I-Billing portal and from the Setup page, select Set Hierarchy in Hierarchies section.
    • The default hierarchy on the account, the Public Hierarchy, is also the Master Hierarchy. This hierarchy will be active upon each login.
    • The administrative user determines permissions for managing hierarchies.
  2. Name your hierarchy.
  3. Select whether it should be 
    • Private: Only viewable from the login that created the hierarchy.
    • Public: Viewable by all users assigned to the top node of the hierarchy.
  4. Choose whether to start with a blank hierarchy or, if you have an existing hierarchy, start with a copy of an existing hierarchy.


Develop corporate hierarchies

Log in to the I-Billing portal and from the Setup page, select Tree Builder in the Hierarchies section to develop the tree structure to mirror your organization. Here you'll create the nodes that make up the hierarchy.

  1. Enter a simple model of your organization; you may also enter the General Ledger (GL) or cost center number.
  2. Select Add Nodes.
  3. Once primary nodes, or branches, are added, select the node. Use the same method to add subnodes.
    • All accounts assigned to a Node being removed will be moved to the Unassigned Node.
    • If a Service (i.e., mobile number) is assigned to a Node that is removed, but the associated Account remains assigned elsewhere, the Service is assigned to the parent of the Node being removed.


Assign users to nodes

  1. Log in to the I-Billing portal and from the Setup page, select Edit Levels in the Hierarchies section to assign lines and their related services to different levels of your hierarchy.
  2. Select Corporate from the Level menu.
  3. Select Services from the Display menu.
  4. To search for specific criteria, use the Search field by the More filter options.
  5. To assign a line to a level of your hierarchy, select the check box next to the mobile number. Account-level charges will be split into multiple services.
  6. Select Move Services.
  7. Choose the node you'd like to move the line to from the menu and select Ok.
  8. Confirm the move on the following screen.
    • Moving all the services for a line will associate that line’s charges with the indicated node or branch. This will impact future cost allocations. In addition, if that branch is selected for future reports on the Summary and Detail tabs, the mobile number assigned to the branch will be populated.
    • If sub-users are set up with access to only certain levels of the hierarchy, they won't be able to view the mobile number using their login until the line’s services are assigned.


Split services

Splitting Services allows you to divide a specific charge type, such as plan charges, between two nodes or branches. This is most useful if you have an employee who works in multiple departments or locations.

  1. Log in to the I-Billing portal and select the check box next to the mobile number.
  2. Select Split Services.
  3. Enter the percentages to assign to the different nodes.
  4. Select the nodes to assign the services to.
  5. Select Ok to split and confirm on the next screen.
    • When splitting services, the percentages for the different nodes must add up to 100%.
    • You can also reduce or increase the percentage of a charge being billed to a node from this page.

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