- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [T-Mobile for Business](https://www.t-mobile.com/support/community/business) # Prepare to switch to T-Mobile 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Thanks for your interest in T-Mobile for Business service. Before you make the switch, review important details for your device and phone number. ## On this page: - [Watch a tutorial to seamlessly switch](https://www.t-mobile.com#video) - [Device setup](https://www.t-mobile.com#setup) - [Reimbursements](https://www.t-mobile.com#reimbursements) - [What about your phone number?](https://www.t-mobile.com#number)   ## [](https://www.t-mobile.com)Watch a tutorial to seamlessly switch   ## [](https://www.t-mobile.com)Device setup ### Bring your own device - __First__ check that your [device is compatible](https://www.t-mobile.com/business/byod-bring-your-own-device). - __Next__ contact your current carrier to confirm or request a device unlock code for your device. - __Then__ confirm your device is unlocked and if applicable, make sure it is paid off. - For more information, review our [Bring your own device (BYOD) guide](https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/bring-your-own-device-byod-guide) for compatibility and eligibility. ### Get a new device - We offer an easy-to-use guide to [Set up a new T-Mobile phone](https://www.t-mobile.com/support/devices/set-up-a-new-t-mobile-phone) so you can transfer data from your old device. - Check out [T-Mobile on YouTube](https://www.youtube.com/user/TMobile/%22%20/t%20%22_blank) for many helpful, hands-on device unboxing, and setup tips. ### Activate a device with embedded SIM (eSIM) - When activating a device that has an eSIM, use the [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) page for detailed steps to activate. - Check out your [device details](https://www.t-mobile.com/support/phones-tablets-devices) for eSIM compatibility. ### Register your Hub on your new device Use the steps on the [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) page to create an account, then [log in to Account Hub](https://www.t-mobile.com/business/accounthub) to manage your account   ## [](https://www.t-mobile.com)Reimbursements - You may be eligible for a device payment balance or Early Termination Fee reimbursement offer. - Review the process on the [Switch2T-Mobile page](https://www.switch2t-mobile.com/) to get your reimbursement request started.   ## [](https://www.t-mobile.com)What about your phone number? ### Transfer your existing number Ready to join us? Review how to [Switch your numbers](https://www.t-mobile.com/support/business/switch-to-t-mobile) to T-Mobile. To switch your lines to T-Mobile, you’ll need to have the following information from your current carrier:  - Phone numbers - Account number (often located on your bill or online account) - Account PIN (often used to verify your account)  - Personal accounts may require a Number Transfer PIN - Some carriers offer ‘porting protection’ which restricts carrier transfers. Contact your carrier for information on this service and how to remove any restrictions. ### Need a new number? - If you’re not switching your numbers from another carrier, your new devices are active out of the box, which includes SIM cards that were ordered for a new line of service. - Upon activation we’ll send you an Activation Confirmation email containing all the details you’ll need.   * * * Was this helpful? * * * ## Get answers from our T-Mobile Business Expert, 24/7. - [1-800-375-1126](tel:18003751126) - [@TMobileBusiness](https://twitter.com/TMobileBusiness) - [T-Mobile for Business](https://www.facebook.com/TMobileforBusiness)