With the Account Hub reporting tool you can generate customized billing reports for your T-Mobile for Business accounts.

Tool details

Subscribed reports

If you have subscribed reports, Contact Business Care before making any hierarchy changes in the reporting tool, as they may affect your report results.

Bill cycle date

To get the most current data in your recurring reports, choose a subscription date that is at least six days later than the bill cycle close date. This is because the T-Mobile billing system needs some time to reconcile the charges.

Create report

Account size, hierarchy level, and data points affect how long it takes to generate the report. If you want an email alert when your larger reports are done, select Notify.

Select a report to generate

1. After logging in to Account Hub navigate to the Reporting page by selecting Reporting from the side panel.
2. On the Reporting page, switch to the Reports tab.
3. Choose the billing cycle for the report from the Billing Period Menu.
4. Choose the level of detail for the report from the Hierarchy menu.
5. Browse the list of reports and find the one you want. Select Customize to modify the report settings.

Select report data points to have in the report

Follow these steps to choose and arrange which data points to include in the report.

1. Select the data point to be included in the version of the report in the column selection and ordering section of the report builder.
2. All data will be selected by default.
3. Deselect the boxes next to the column to be removed from the report.
4. Move the selected column into the order to be displayed on the report output.
   
5. Once you have selected the data point and added any optional features, select Create Report.

Column option

Sort the columns in the report by ascending, descending, or hiding blank values using the column option feature.

Subscribe options

Schedule reports automatically using the Subscriptions option in the report builder by selecting the frequency and time of delivery. Note that billing base reports will only show changes when the monthly bill cycle is completed.

Use the subscription feature to get reports automatically at set intervals. Follow these steps:

1. Select the box to subscribe to the report.
2. Choose how often you want to receive the report from the drop-down menu. Pick one of these options:
   • Weekly
   • Biweekly
   • Monthly
   • Custom
3. Use the Subscription Date Calendar for the report to be created. If you want the report to show the latest billing data, make sure you select a date that is at least six days after the end of your bill cycle.

Notify option

You can get an email when your report is ready, but billing base reports with intervals shorter than a month will only update after your bill cycle ends.

To be notified by email when your report is ready, follow these steps:

1. Select the Send me an Email Notification box to receive an email notification when the report is ready.
2. Select the second email box and ADD additional emails separated by commas if you want other people to get the email notification.

Report dashboard

Manage my report

The delete action cannot be reversed. Reports are also automatically deleted 15 days after they are created. For ordered reports, you can use the action icon to access different options:

• Open: This will open the HTML view in the reporting tool.
• Subscribe: This will allow you to add a subscription to any ordered report that you have not subscribed yet.
• Download: This will prompt you to download the report in PDF or CSV format.
• Manage: This option is only available for report subscriptions. Update the subscription detail for a subscribed report.
• Delete: This will manually delete the report from the dashboard never to be accessed after deleting.

View report details

To view the details of a report, follow these steps:

1. Log in to Account Hub.
2. select Reporting on the side navigation panel.
3. Locate the report to view details.
4. Select the down arrow by the report name to display the following details:
   • Description: A brief summary of what the report contains and why it is useful.
   • Accounts: Account numbers included in the report
   • Date and time report created: The date and time when the report was generated.
   • Current status: The report status such as ready, pending, or failed.
   • Frequency: How often the report is generated, such as daily, weekly, or monthly.
   • Format: The format of the report file, such as PDF, CSV, or Excel.
   • Recipients: The email addresses of users who receive the report via email. You can also see if the report is shared with other users on the Account Hub.

If you need more help with your billing, you can find articles on the Billing articles page.