Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

Use the steps on this page to manage the Global Settings in the T-Mobile for Business Account Hub.

Line Identifier fields

Use these fields to manage and title Line Identifiers.

  1. Log in to Account Hub.
  2. Select Global Settings on the left panel.
  3. Select Line Identifiers to:
    • Add Line Identifier
      1. Select +Add line identifier.
      2. Enter a name and description for the line identifier. Optionally, you may select the ability to enable entering the line identifier info by selecting the Enter in checkout option and toggle the Required field if you require this information at checkout.
    • Change Line Identifier
      • Select the name or description field to modify.
      • Choose Enter in Checkout enablement.
      • Toggle the Required field.
      • Select Make primary option.
      • Remove.
  4. Select Save.

 

Purchase Configurations

Business Owners can enable / disable the option for eligible users to purchase a device with an Equipment Installment Plan (EIP). Turning this setting off will only allow full-price device purchases.

  1. Log in to Account Hub.
  2. Select Global Settings on the left panel..
  3. Select Purchase Flow Configurations.
  4. Toggle the Enable EIP Plan ON / OFF button, then select Save.

 

Shipping

Shipping Options

  1. Log in to Account Hub.
  2. Select Global Settings on the left panel.
  3. Select Payment and Shipping Configurations.
  4. In the Shipping Options section, update the toggle options:
    • Allow overnight shopping during checkout
    • Ship on weekends
  5. Select Save.

Shipping Addresses

  1. Log in to Account Hub.
  2. Select Global Settings on the left panel.
  3. Select Payment and Shipping Configurations.
  4. In the Shipping Addresses section:
    • Select Add shipping address
    • Edit to modify
    • Remove to delete a saved address
  5. Select Save

 

Approval and Rejection Messages

Business Owners can set and manage saved responses when users complete a transaction in the Account HUB. Responses include:

  • Account Management Approval / Rejection
  • Order Approval / Rejection
  • User Registration Approval / Rejection

To modify the approval / rejection note:

  1. Log in to Account Hub.
  2. Select Global Settings on the left panel.
  3. Select Approval and Rejection Messages.
  4. Make your changes, then select Save.

 

User Registration Settings

Business Owners can manage self-registration approvals for:

  • Business Owner Role
  • Account Manager Role
  • End User Role

To modify permissions:

  1. Log in to Account Hub.
  2. Select Global Settings on the left panel.
  3. Select User Registration Settings.
  4. Toggle the ON / OFF button, then select Save.

 

If you’re unable to perform the steps on this page, visit the Account Hub User Management page as your profile permissions may need to be updated by your Account Admin or Business Owner.

Was this helpful?