Manage your T-Mobile for Business Account Hub user profiles to perform account maintenance, billing, payments, place orders, and identify the assigned Account Manager.

User roles & permissions

Available roles with permissions in Account Hub:

Business Owners

Can manage all accounts, transactions, and assign different roles to Account Managers. They can also request approval for account transactions like ordering from End Users.

Account Managers

Have limited access and capabilities on the accounts they are assigned by the Business Owner and may need End User approval for some actions.

End Users

Can only access and perform transactions on lines assigned to them by the Business Owner or Account Manager.

Manage roles & permissions

1. Log in to Account Hub and go to Manage Users.
2. Select the Roles & Permissions tab.
3. Select Add Administrative Role to create a new role. Enter a name and an optional description for the role. Choose the permissions and approvals for the role.
4. Select Edit next to the role name to edit an existing role. Change the name, description, permissions, or approvals as needed.

Add a new user

1. Log in to Account Hub and go to Manage Users.
2. From the Manage Users tab, select Add new user.
3. Enter first name, last name, email, and role.
4. Select Add user.

   An email with the registration link will be sent to the new user. 

   Users will need to follow the directions in the registration email to complete the registration. For complete steps, check out the Account Hub registration page.

Manage users

1. Log in to Account Hub and go to Manage Users.
2. From the Manage Users tab, select the three dots for the desired user you want to edit.
   • You can perform Quick access functions such as edit role, edit assigned accounts, block or unblock user, resend invitation, delete user, or remove role.
   • You can also select Edit user details to modify the name, email, portal access, assigned accounts, marketing preferences, roles, and permissions of the user.
3. Select Save after making any changes to apply updates.

Sensitive Transaction Notification List

Use these steps to create a list of users to receive a notification when a sensitive transaction is submitted in Account Hub.

1. Log in to Account Hub and go to Manage Users.
2. Select the three dots for the desired user you want to edit from the Manage Users tab.
3. Enter preferred notification method (email or SMS).
4. Select or deselect the transaction(s) you would like the line to receive notifications.
5. Click Save.

Review Account Manager

Review the assigned Account Manager in the T-Mobile for Business Account Hub by completing the following actions:

1. Log in to Account Hub and go to Manage Accounts. If you have multiple accounts select the desired account.
2. From the Manage Lines tab, select the Account Detail tab, and then select Account Managers.

For additional info to manage lines, visit the Manage your account page.