Manage your T-Mobile for Business Account Hub user profiles to perform account maintenance, billing, payments, and place orders.

User roles & permissions

Available roles in Account Hub:

Business Owners

• Access all accounts and perform all transactions.
• Designate permissions to different types of Account Managers (e.g., Account Maintenance Manager, Billing & Payments Manager, Order Manager).
• Can require approval on certain Account Management and Ordering activities from End Users.

Account Managers

• Can only access and perform transactions on accounts assigned to them by the Business Owner.
• Can require approval on certain Account Management and Ordering activities from End Users.

End Users

Can only access and perform transactions on lines assigned to them by the Business Owner or Account Manager.

Manage roles & permissions

1. Log in to  Account Hub.
2. Go to Manage Users.
3. Select the Roles & Permissions tab.
4. Review all Administrative Roles listed. Account Manager role permissions are set to default. End User and additional admin roles can be added with customized permissions and required approvals.
   • New set up: 
     1. Select Add Administrative Role to create additional roles. 
     2. Select a Role name and update Role description (optional).
   • Modify existing: 
     1. Select Edit to modify.
     2. View and edit permissions and required approvals.

Add a new user

1. Log in to  Account Hub.
2. Go to Manage Users.
3. From the Manage Users tab, select Add new user.
4. Enter first name, last name, email, and role.
5. Select Add user. 
   • An email with the registration link will be sent to the new user. 
   • Users will need to follow the directions in the registration email to complete the registration. For complete steps, check out the Account Hub registration page.

Manage users

1. Log in to  Account Hub.
2. Go to Manage Users.
3. From the Manage Users tab, select the three dots for the desired user.
   • Quick access functions:
     • Edit role
     • Edit assigned accounts
     • Edit user details
     • Block / unblock user
     • Resend invitation
     • Delete user
     • Remove role
   • Select Edit user details to:
     • Edit name or email
     • Block or unblock portal access
     • Resend invitation
     • View, add, or remove assigned accounts / lines
     • Manage marketing communication preferences
     • Manage roles and view permissions
4. Select Save.

For additional info to manage lines, visit the Manage your account page.