T-Mobile will alert you to the following changes to your account:

• Address changes
• Device orders and order updates
• Family Allowance limits reached
• New paperless bills
• Payments (EIP payments, EasyPay payments, payment history, payment arrangements, and scheduled payments)
• Phone security
• Plan changes
• Service changes

 

My T-Mobile

1. Log in to My T-Mobile.
2. Click your name in the upper right.
3. Click Account History. Any alerts on your account are listed in the upper-left corner.

 

T-Mobile app

In the app, your account alerts, if any, appear on the Home screen. Just scroll to see them.

T-Mobile app

1. Open the T-Mobile app and tap BILL.
2. Scroll to the bottom and tap Account history.
3. Select the category and time-range. Only documents are available for 12 months; other account history types are available for the last 12 months or the last 12 events.
4. View the account history.

 

My T-Mobile

You can access documents from the previous 24 months on My T-Mobile. Other types of account history, such as billing and payments, are available for the last 12 months (or last 12 events).

1. Log in to My T-Mobile.
2. Click your name at the top right.
3. Click Account history.
4. Select from the following filters for the category and time-frame.
   

   Category	Time-frame
   Billing Payments Services Account Devices Documents Conversations	Last 30 days Last 90 days Current year Previous year All (24 months) Custom dates

5. Click Download PDF.
6. Open and print the PDF.

 

Get documents in-store

You can get any of these documents at a T-Mobile store:

AutoPay Agreement Device Recovery Program Agreement EIP Agreement EIP Confirmation ESIG Terms & Conditions Indoor Coverage Selection Agreement

Line Suspension Statement Personal Guarantor Agreement Plan Change Agreement Receipts Receipt with Upgrade Agreement Service Agreement

If you need assistance getting your documents, give us a call and we can help.