We had an interesting couple of visits to this location. Last Sunday, 7/26/26, we visited the T mobile kiosk at Costco in Camillus to address issues we were having with our new modem. The representative ordered us a new modem and extender, and said we could pick the equipment up at either the Dewitt or Destiny location. We chose Dewitt because of a negative experience my wife had at the Destiny location. When we got to the Dewitt location at 4 PM, it was closed! Posted hours were 11-6, and the place was shuttered! so, off to Destiny we went. By this time, I was extremely frustrated over spending hours screwing around, trying to get our new T-mobile internet working. At Destiny, we met Lorena and Jorge, who both spotted my level of frustration and anger, and they both handled it like pros! we got our new extender, and were told the modem we had was their top of the line offering. So, back home we went and spent hours trying to get the new modem to work. Although it functioned, the satellite signal was so weak, even with the extender, that we couldn't get our TVs , Ring cameras or internet to work properly. It was a very disappointing experience. A colossal waste of time and effort. we disconnected the T-mobile modem and plugged our Verizon FIOS modem back in. Within minutes, we were back up running again.
The following day, we took the equipment back to the Destiny location. We saw Lorena again, and she was very gracious handling our interaction, even though T-mobile was in the midst of a national service outage. Lorena was calm, collected and very professional handling our return. She exhibited all the qualities you'd expect from a professional service/ technical representative.
If Lorena isn't the manager at this location, she should be!
