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Featured reviews at T-Mobile The Mall At University Twn Ctr

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Jason Skorczewski
Sept. 19, 2023, 12:34 p.m.
My wife and I recently switched from Verizon to T-Mobile. The primary reason for the switch was that we were misled on Verizon's international capabilities. We travel overseas frequently and with Verizon, we paid hundreds of dollars out of pocket to literally just use the phone for data. Unfortunately Wi-Fi isn't always readily available and we use our phones for navigation quite often. Long story short, we were fed up with the high fees every time we'd visit a different country. Verizon told us this was included, which it is 100% not included. With T-Mobile, we never pay a penny out of pocket when we travel internationally. From the minute we stepped in this store, we felt that making the change was going to be a fairly straightforward process. Rich, who runs the store, is outstanding. Excellent communicator and you can tell he develops his people because every person we encountered was professional and very quick to assist. In particular, Daisy. We worked with Daisy on the switch and everything she told us was true, no hidden agendas (like over at Verizon) - She advised us when we'd receive our first bill, when we'd receive our reimbursement egift cards for paying off phones at Verizon, etc. Everything was spot on. I know switching mobile companies can be a little stressful, but don't think twice about making the change to T-Mobile, in particular at this store. Great people and great service. Appreciate all the help! View on Google
Joey Xiong
Sept. 8, 2023, 3:17 p.m.
The salesperson wasn't very knowledgeable and sold me a replacement phone without any kind of trade-in when one was available. Unfortunately, I didn't find this out until after I got home and already disposed of my daughter's water-damaged phone in an electronic recycling container at a Target store. UPDATE: The store manager reached out to me, and we were able to straighten things out. No, he didn't just buy me off, but instead, he took full responsibility and made an oath to better his training and distribution of information. It's not often you see this level of commitment and ownership when things don't go well. I fully believe that things will definitely turn around for this store with this manager at the helm. View on Google

Additional information about T-Mobile The Mall At University Twn Ctr

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile The Mall At University Twn Ctr

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