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Natasha Toral
Jan. 23, 2023, 6:18 p.m.
So my entire journey with T-Mobile has been a train wreck. They sold me a phone that was on recall (ZFlip 3), no one seemed to know what was going on, and misinformation on level 100. Then I went to this store (I was ready to fight when I walked in there) and was provided service by Carlos M. This guy was AMAZING. He made sure to think out of the box. He knew I was furious and just kept looking for ways to fix my problem, he got me out of that nightmare phone, found a way to to make sure that I wasn't hit in the pocket, gave me options and was super professional and kind the whole time that I could could. This guy was quick on his feet, had excellent problem solving skills and the product knowledge was amazing. Hey T-Mobile! You need 150 more, Carlos M's in your business. Thanks, Carlos! View on Google
T-Mobile Coral Way & SW 25th

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