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Featured reviews at T-Mobile Stevens Creek & Saich Way

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lisa “555” huang
March 13, 2024, 6:52 a.m.
(Translated by Google) On 2/23/2024, we went to the mobile phone store 20803 Stevens Creek Blvd King KD, Cupertino, CA 95014 T MOBILE7 for consultation. A Chinese man about 37 or 8 years old promised: 7 lines plus monthly phone charges. The total tax was $270-$280, but they added $55 to our first bill. I asked them why they added the extra $55. They replied that it was an increase in tax. I said it was different from what they promised at the time. They said that was it and let me go. I went to the company to resolve the matter. It was very unreasonable. I couldn't figure out why they treated customers so unreasonably. They also lied with the manager and said it was taxes. I repeatedly asked them to make it clear, but they changed their words and said that it was the money plus the Internet fee. But I didn't use their Internet fee at all. What they said was very contradictory and inconsistent with the facts. They felt that the deception was unsuccessful, so they finally changed their words and agreed to pay $283 per month. Also, they owed me a mobile phone. They said that the mobile phone store ran out of mobile phones and asked UPS to send me one. But on 3/12/2024, they delivered the mobile phone, but there was no mobile phone in the box at all. Fortunately for us There was video evidence, and then I went to them, and they asked me to pay another $73 in taxes to resend the phone. I no longer believed them because I suspected they were cheating customers. I paid the phone bill in full as they asked. Why did they Use unethical means to make me pay taxes again? I should have been very happy to give me a mobile phone and it would have been solved, but they just refused to give me a mobile phone and asked me to go to the head office. I said I would pay the payment here, so why not solve the problem and embarrass the customer? They also said that the mobile phone tax I paid last time would be refunded to me. I asked how long it would take, but they were not sure. Because I had already paid the mobile phone bill, I did not agree to pay it again. At this time, I wanted to call the police, but my English was not good and I gave up. But they said they were going to call the police. I said great, you call the police immediately, but they did. Then two police officers came. When the police learned about it, they changed their story and said that the mobile phone tax they paid last time was refunded to me. They were lying to the police. Later, the police found an interpreter. Because I had evidence, I told the police what happened in a matter-of-fact manner. They felt that the deception was unsuccessful, so they secretly refunded the mobile phone tax I had paid to my credit card. Finally, with the help of the police, they obediently gave me my mobile phone in front of the police, because they said in front of the police that the mobile phone tax had been refunded to my credit card last time, so I believed it this time, and of course I was very happy to pay it this time. $73 cell phone fee. Through this incident, they made me waste a lot of time. Think about it, if the police hadn't come, wouldn't their deception have been successful? I thought: They must have successfully and unsuccessfully deceived others before, and there are also some scams online. What they have exposed, there are also things that have not been exposed to them. I also know a few friends, and some of them say that they just dig holes for customers to be fooled. I think they will lose a lot of customers in the future, or even close down, because relying on this kind of deception will never last long. I hope that customers who come to this mobile phone store must consult clearly, be more vigilant, and don't be deceived by their rhetoric! (Original) 2/23/2024,我们去20803 Stevens Creek Blvd King KD, Cupertino, CA 95014 T MOBILE7这家手机店咨询,一个大约37、8岁的中国人,他承诺的是:7条线每月电话费加税共$270-$280,可是第一次账单就给我们加了$55,我问他们为什么多加$55,他回答说是加税款,我说与当时的承诺不一样,他们说就是这样,让我去找公司解决,非常不讲理,我搞不清楚他们为什么这么无理对待客户,并且同经理一块耍赖硬说是税款,我再三要求他们必须说清楚,他们又改嘴说加上网费就是这些钱,但是我根本就没有用他们的网费,他们说话前后非常矛盾,与事实不符,他们感觉欺骗不成功,最后就改嘴答应按每月$283交费。 还有他们欠我一个手机,他们说手机店没有手机了,让UPS给我寄一个,但是在3/12/2024这一天,他们送来了手机,结果包装盒里面根本就没有手机,我们幸亏有录像证据,然后我去找他们,他们让我再交$73税款重新寄手机,我不再相信他们,因为我怀疑他们在欺骗顾客,手机费我都按照他们的要求交齐了,他们为什么采取不道德的手段让我再交税?应该非常痛快给我手机就不就解决了吗,可他们就是不给我手机,并且再让我去找总公司,我说在你们这里交款办理,为什么不解决问题难为顾客呢?他们又说,上次交的手机税会退给我,我问需要多长时间,他们不敢确定。因为我已经交了手机费,我不同意再交一次,这时我就想报警,但是英文不好又放弃了。可是他们却说要报警,我说太好了,你们马上报警,结果他们就报警了。然后来了2个警察,在警察了解时他们又改嘴说,上次交的手机税退给我了,他们对警察都在撒谎。后来警察找了个翻译,因为我有证据,实事求是的把事情经过告诉了警察,他们感觉这次欺骗不成功,就偷偷把以前我交的手机税退到我的信用卡上了。最后在警察的帮助下,他们乖乖的在警察面前给了我手机,因为他们在警察面前说上次手机税已经退到我的信用卡上了,所以这次我相信,当然这次我非常乐意交$73手机费。 通过这件事情,他们让我浪费了很多时间,大家想一想,如果不是警察来,他们的欺骗不就成功了吗,我想:肯定以前他们也成功和不成功欺骗过别人,网上也有给他们曝光的,也有没给他们曝光的。我也了解了几个朋友,有的说,他们就是给顾客挖坑让你上当。我想,他们以后会失去很多顾客,甚至走向关门,因为靠这种欺骗行为绝不会长久,我希望来这个手机店的顾客一定要咨询清楚,多警惕,不要被他们的花言巧语欺骗! View on Google
David Peters
Feb. 24, 2024, 10:35 p.m.
We had a very frustrating experience with T-mobile over the phone with a warranty issue, but Chris and Kyle at this shop were very helpful, cheerful and knowledgeable. Their kindness and good humor helping with this issue and a couple other issues made all the difference. View on Google

Additional information about T-Mobile Stevens Creek & Saich Way

IDs Accepted

  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Stevens Creek & Saich Way

The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest deals on the new iPhone 15, along with other great offers from top brands such as Samsung and OnePlus . Shop this T-Mobile Store in Cupertino, CA to find your next 5G Phone and other devices.

  • Activate Wireless or Prepaid Service
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  • Purchase Phones, Tablets, and Accessories in Store
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store

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