Featured promotions at T-Mobile Sylvester & Mock

Featured categories at T-Mobile Sylvester & Mock

T-Mobile Network Performance

Data provided by Umlaut From April-2025 to September-2025   See coverage map
5G network score
The higher your score, the more likely you can connect to a faster, more stable network.
74
/100
AT&T
74
/100
Verizon
61
/100
5G coverage availability
More availability means having access to 5G speeds more often.
92 %
82 %
AT&T
59 %
Verizon
5G download speed
Higher speed means quicker downloads and smoother video calling.
36
Mbps
AT&T
119
Mbps
Verizon
28
Mbps
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Featured reviews at T-Mobile Sylvester & Mock

PAM HALL
March 14, 2026, 12:48 a.m.
I am writing to express my disappointment with the T-Mobile store on Dawson Rd, hoping that my experience will serve as an opportunity for growth and improvement. Unfortunately, my interactions with the customer service team have fallen short of my expectations due to unprofessional conduct. My daughter's Razor flip phone has been experiencing a hinge issue, resulting in a line on the screen and glitches, and this is the fourth time it has required repair. Despite this, the store has informed me that a replacement or upgrade would only be possible after settling the outstanding balance. The supervisor, Chris, and Henry have been inflexible in their approach, limiting the options to only to repair. Henry declined to process the repair order, suggesting I follow up with Chris later, which left me frustrated. Over four visits, I have encountered staff members who seemed incompetent, including Maghoney, Chris, Henry, and another representative who appeared disinterested standing their with her arm cross. T-Mobile I suggest you strike a balance between revenue and customer satisfaction, especially given the phone's recurring issues and contractual obligations. I would suggest you fire your staff at the Dawson Rd store and have the East Albany store train your new employees and let Kevyn supervise them. Kevyn delivered outstanding service with professionalism and courtesy. Kevyn's approach was refreshing, and I believe that adopting a similar customer-centric approach could elevate the entire team. Having the East Albany store provide guidance would be beneficial in fostering a more positive and solution-oriented environment at the Dawson Rd store and elevate sales and customer satisfaction and Lexi is a must keep also she has a store running in East Albany beautifully. T- Mobile you must remember it's your customers that really signs your paycheck and your Dawson Store just piss this customer off because this customer does social media marketing. I suggest you quit selling a defective phone, asap. The right thing to do is to replace my daughter phone with another phone and let me continue paying the same thing that Im paying now. East Albany store gets 10 stars. Dawson Rd store gets zero stars. View on Google

Additional information about T-Mobile Sylvester & Mock

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID
T-Mobile Sylvester & Mock - 2401 Sylvester Road
 Interior photo of T-Mobile Store at Sylvester & Mock, Albany, GA
T-Mobile Sylvester & Mock - 2401 Sylvester Road

T-Mobile Sylvester & Mock
2401 Sylvester Road
(229) 461-5232

Albany’s 5G leader — with membership perks and coverage that go beyond wireless. T-Mobile powers America’s largest, fastest, and now most advanced 5G network — backed by satellite coverage that keeps you connected even off the grid. At T-Mobile Sylvester & Mock, explore the latest devices from Apple, Samsung, and Google, with great deals and flexible ways to pay. Whether you’re upgrading, switching, or just looking, our experts are here to help.

Call us at (229) 461-5232 or stop by today.

What You’ll Find In-Store:

  • Activate Wireless or Prepaid Service
  • Activate Home Internet Services
  • Purchase Phones, Tablets, and Accessories in Store
  • Upgrade or Trade-In Your Phone
  • Small Business Plans And Services
  • Connected Products for Home, Family, and Automobile
  • Buy Online, Pick-Up In Store

Locations near T-Mobile Sylvester & Mock

T-Mobile Store
T-Mobile at Sam's Club
7.3 miles away
T-Mobile Store
T-Mobile Dawson Rd & N Westover Blvd
8.1 miles away
4.1
home-internet
5G home internet in Albany, GA
3.6 miles away
  • Sat:  Open 24h
  • Albany, GA 31701

Got Questions about T-Mobile Stores?

Yes. Check out our special offers for new phones and great deals on our mobile phone plans.

We offer the latest iPhones. Check our store inventory and either buy in-store or online today.

Yes. Trade in your phone at a T-Mobile store and receive instant appraisal and credit. See our trade-in guide for details.

Yes, visit our T-Mobile store at T-Mobile Sylvester & Mock for assistance with setting up your device.

Browse devices and plans online, contact us for assistance, or visit this T-Mobile location at T-Mobile Sylvester & Mock for personalized help.

Yes. Some plans include subscriptions to services like Netflix or Apple TV+. Check our plans for available perks and add-ons.

Use our Store Locator to find the nearest T-Mobile store.

T-Mobile stores offer a wide range of accessories compatible with your device, including cases, chargers, and headphones.

No, you can pay your bill online through our website or the T-Mobile app.

Only compatible devices can use T-Mobile's 5G network. All new phones are 5G ready.

The T-Life app provides a simplified experience for customers by offering everything in one convenient location. In the T-Life app, T-Mobile and Metro by T-Mobile customers can access the same great perks and exclusive deals you know and love from T-Mobile Tuesdays, VIP benefits, and more! Plus, you can easily manage most aspects of your T-Mobile account directly from the T-Life app, with new features being added regularly.
Yes, the T-Life app can be found in your Google Play Store or Apple iOS App Store