[](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct) [](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct) [](https://www.t-mobile.com) # INTEGRITY AT WORK T-Mobile’s Code of Business Conduct  # A Message from Srini  We’ve built a company that moves quickly, takes risks, and challenges the industry. How we work matters just as much as what we deliver. The Un-carrier culture exists because of the choices you make every day — how you treat customers, how you work with each other, and how you handle responsibility. We expect high performance, and we expect integrity alongside it. Our Code of Business Conduct — Integrity at Work — sets the standards we’re all accountable to. It’s there to guide decisions when situations aren’t clear and to create consistency across the company. If something doesn’t feel right, speak up. That’s an expectation, not an exception. We do not tolerate retaliation. If you raise a concern in good faith, it will be taken seriously, handled fairly, and addressed appropriately. We are one team. Every voice matters, and accountability applies to everyone. We’re guided by our values, grounded in our Code, and focused on earning trust — with customers and with each other. Thank you for the work you do every day. Let’s keep building the Un-carrier together. __SRINI GOPALAN__ __President & CEO__ T-Mobile US, Inc.  # Welcome to Integrity at Work: T-Mobile's Code of Business Conduct __How do we be the BEST IN THE WORLD at connecting customers to their world—and #1 in customer choice and in customer hearts?__ It starts by applying our values to our work. Our values are our operating framework—who we are and how we behave. They guide us to act with integrity as we strive to deliver the best value, best network, and best customer experience. We’re accountable for the results we deliver, but we’re just as accountable for how we deliver them. We do what we say we’ll do, and we follow through on our promises. We are better and stronger when we do right, act with integrity, and make decisions with an appreciation of our impact on the people and the world around us. No matter how quickly or boldly we move, there’s only one way to deliver—__and that’s by doing the right thing, the right way__.  For our customers, for our shareholders and stakeholders, for each other, and for our society. No exceptions. # OUR MISSION: Be the BEST IN THE WORLD at connecting customers to their world. # OUR VALUES: ### LOVE OUR CUSTOMERS. We don’t just do customer service. We do customer love. Simply put, their “happy” is our “happy.” ### ONE TEAM, TOGETHER. We celebrate each other. Listen to and empower each other. INCLUDE each other. We value what each person brings. That’s how we win. ### DREAM BIG AND DELIVER. We aim high. We step out. Take smart risks and own our results. We act like owners because we ARE owners. ### DO IT THE RIGHT WAY. ALWAYS. We do the right thing. For our customers, our shareholders, society, and each other. Every time. ### WE WON’T STOP. We are relentless. Striving. Never complacent. We find a way, busting down barriers. We don’t wait for change, we make it. # Table of Contents Find everything you’re looking for when it comes to T-Mobile's Code of Business Conduct. Access the web version below or download the [__Code in PDF__](https://s29.q4cdn.com/310188824/files/doc_downloads/governance_docs/tmo-code-of-business-conduct.pdf). [Do It The Right Way](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/do-it-the-right-way.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42646) Use the Code Speak Up No Retaliation [Uphold Our Code](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/uphold-our-code.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42647) __Our Shared Responsibilities__ __Role of People Managers__ __How Managers Handle Concerns__ [Love Our Customers](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/love-our-customers.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42648) __Treat Customers Honestly & Fairly__ __Safeguard Customer Privacy__ [Respect Each Other](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/respect-each-other.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42649) __No Discrimination or Harassment__ __Prioritize Health, Safety, & Environment​__ [Demonstrate Integrity 24/7](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/demonstrate-integrity.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42650) __Conflicts of Interest__ __Gifts and Business Entertainment__ __Accurate Books and Records__ __Securities Trading__ [Protect T-Mobile Information](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/protect-information.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42651) __Safeguard Company Information__ [Use Systems With Care](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/use-systems-with-care.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42652) __Keep Information Systems Secure__ __Use AI Responsibly__ __Be Smart with Social Media__ __Company Assets and Resources__ [Do Business The Right Way](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/do-business-right.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42653) __Compete Fairly__ __Sanctions and Export Controls__ [Interact Right With Government](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/interact-right-with-government.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42654) __​Government Gifts and Lobbying__ __Our Anti-Corruption Commitment__ [Engage Ethical Third Parties](https://www.t-mobile.com/responsibility/governance/code-of-business-conduct/engage-ethical-third-parties.html?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42655) __Choose Third Parties with a Reputation for Integrity__ [Integrity Hub](https://tmobileusa.sharepoint.com/sites/tn-compliance?icid=MGPO_MTW_U_COBCWEBUPD_483E3B4F353FA4BE42656) The Code applies to T-Mobile and its subsidiaries, including the board of directors, employees, and executive officers of T-Mobile. Only the Nominating and Corporate Governance Committee may waive a provision of the Code, and any waivers will be publicly disclosed as required by NASDAQ listing requirements and applicable laws, rules, and regulations. Our Code reinforces that T-Mobile is committed to complying with the laws and regulations in all locations where we operate. When local laws or common practices are not as strict, our Code still applies. If you believe our Code conflicts with local law, contact our legal department for guidance on what to do. Approved: 2024.09.12.Effective: 2024.10.07. Tech. Revision: 2026.02.12. ## Hello! Want to stay logged in? 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