INTEGRITY AT WORK
A Message from Mike
Over the past decade plus, we’ve delivered on
When we Do It the Right Way, Always, everybody wins—our customers, our shareholders, our communities, and our team.
I also want to reiterate just how important transparency and open communication are at
The Un-carrier is the best it’s ever been, but we’re just getting started. We are unstoppable as One Team, Together, using our Un-carrier values and the Code as our guide. So, let’s continue to shake up wireless and grow our business into the future—the right way!
MIKE SIEVERT
CEO
@MikeSievert
Welcome to Integrity at Work: T-Mobile 's Code of Business Conduct
How do we be the BEST IN THE WORLD at connecting customers to their world—and #1 in customer choice and in customer hearts?
It starts by applying our values to our work. Our values are our operating framework—who we are and how we behave. They guide us to act with integrity as we strive to deliver the best value, best network, and best customer experience.
We’re accountable for the results we deliver, but we’re just as accountable for how we deliver them. We do what we say we’ll do, and we follow through on our promises. We are better and stronger when we do right, act with integrity, and make decisions with an appreciation of our impact on the people and the world around us.
No matter how quickly or boldly we move, there’s only one way to deliver—and that’s by doing the right thing, the right way. For our customers, for our shareholders and stakeholders, for each other, and for our society. No exceptions.
OUR MISSION: Be the BEST IN THE WORLD at connecting customers to their world.
OUR VALUES:
LOVE OUR CUSTOMERS.
We don’t just do customer service. We do customer love. Simply put, their “happy” is our “happy.”
ONE TEAM, TOGETHER.
We celebrate each other. Listen to and empower each other. INCLUDE each other. We value what each person brings. That’s how we win.
DREAM BIG AND DELIVER.
We aim high. We step out. Take smart risks and own our results. We act like owners because we ARE owners.
DO IT THE RIGHT WAY. ALWAYS.
We do the right thing. For our customers, our shareholders, society, and each other. Every time.
WE WON’T STOP.
We are relentless. Striving. Never complacent. We find a way, busting down barriers. We don’t wait for change, we make it.
Table of Contents
Find everything you’re looking for when it comes to
Use the Code
Speak Up
No Retaliation
Our Shared Responsibilities
Role of People Managers
How Managers Handle Concerns
Treat Customers Honestly & Fairly
Safeguard Customer Privacy
No Discrimination or Harassment
Prioritize Health, Safety, & Environment
Conflicts of Interest
Gifts and Business Entertainment
Accurate Books and Records
Securities Trading
Safeguard Company Information
Keep Information Systems Secure
Use AI Responsibly
Be Smart with Social Media
Company Assets and Resources
Compete Fairly
Sanctions and Export Controls
Government Gifts and Lobbying
Our Anti-Corruption Commitment
Choose Third Parties with a Reputation for Integrity
The Code applies to
Approved: 2024.09.12. Effective: 2024.10.07.