Got questions?

Question 1

What makes T-Mobile MONEY different?

Accepted Answer

We love our customers, and we want to offer them better MONEY. So we've built a checking account where everyone earns 1.00% Annual Percentage Yield (APY)* on all balances. Plus, qualifying T-Mobile wireless customers who register for perks and deposit at least $200 a month earn 4.00% APY* on balances up to $3,000.

Everyone gets access to over 55,000 no-fee Allpoint® ATMs worldwide (more than Bank of America, Chase or Wells Fargo) and our no overdraft fee, no account fee, no maintenance fee, and no minimum balance requirement checking account.

To see what you're eligible for, log in to the T-Mobile MONEY app and select 'My perks'.

* How APY works and what it means for you: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account each calendar month when: 1) you are enrolled in a qualifying T-Mobile wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) you have deposited at least $200 in qualifying deposits to your Checking account within the current calendar month. Promotional deposits are not eligible toward the $200 in deposits. If you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met. This added value is subject to change. Balances above $3,000 in the Checking account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 11/1/18, but may change at any time at our discretion. Fees may reduce earnings. For more information, see Account Disclosures / Terms and Conditions.

Question 2

Are there really no fees charged by T-Mobile MONEY?

Accepted Answer

Yes! There are no monthly fees, no overdraft fees, no transfer fees, no fees at 55,000+ in-network Allpoint® ATMs worldwide, no T-Mobile MONEY out-of-network fees—all with no minimum balance requirements.

Customers may incur fees from ATM providers when using out-of-network ATMs or international ATMs and from Mastercard® when making foreign transactions.

Question 3

How do I sign up for T-Mobile MONEY?

Accepted Answer

You can sign up for T-Mobile MONEY using the T-Mobile MONEY mobile app or web app.

To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account.

To sign up via the web app, visit join.t-mobilemoney.com and follow the instructions to open an account.

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

Question 4

Can anyone sign up for a T-Mobile MONEY account?

Accepted Answer

As long as you meet the requirements, you can sign up for a T-Mobile MONEY account!

To sign up for an account you must:
—Be 18 years of age or older
—Have a US government-issued ID or state-issued driver's license/ID
—Have a Social Security number
—Have a US street address within the continental US

To sign up via the mobile app, download T-Mobile MONEY from the Apple App Store or Google Play Store. Once installed, open the T-Mobile MONEY app and follow the instructions to open an account.

To sign up via the web app, visit join.t-mobilemoney.com and follow the instructions to open an account.

T-Mobile MONEY accounts are held at BankMobile, a division of Customers Bank. Member FDIC.

Question 5

What types of identification are acceptable for use when applying for a T-Mobile MONEY account?

Accepted Answer

You can use a valid US Driver's License, State ID, US Passport or US Military ID as a form of identification.

Question 6

How do I qualify for interest?

Accepted Answer

All customers earn 1.00% Annual Percentage Yield (APY).* Customers with a qualifying T-Mobile wireless plan who register for perks and deposit at least $200 a month earn 4.00% APY on balances up to $3,000 and 1.00% APY on balances over $3,000. Learn more here.

To see what you're eligible for, go to "My perks" in your T-Mobile MONEY app.

* How APY works and what it means for you: As a T-Mobile MONEY customer you earn 4.00% annual percentage yield (APY) on balances up to and including $3,000 in your Checking account each calendar month when: 1) you are enrolled in a qualifying T-Mobile wireless plan; 2) you have registered for perks with your T-Mobile ID; and 3) you have deposited at least $200 in qualifying deposits to your Checking account within the current calendar month. Promotional deposits are not eligible toward the $200 in deposits. If you meet this deposit requirement in a given month we will pay you this benefit in the subsequent month as an added value provided all other requirements are met. This added value is subject to change. Balances above $3,000 in the Checking account earn 1.00% APY. The APY for this tier will range from 4.00% to 2.79% depending on the balance in the account (calculation based on a $5,000 average daily balance). Customers who do not qualify for the 4.00% APY will earn 1.00% APY on all Checking account balances for any month(s) in which they do not meet the requirements listed above. APYs are accurate as of 11/1/18, but may change at any time at our discretion. Fees may reduce earnings. For more information, see Account Disclosures / Terms and Conditions.

Question 7

What is Got Your Back overdraft protection and how do I qualify?

Accepted Answer

Got Your Back* (GYB) is our way of having your back when you go over your account balance. Here's how it works: qualifying T-Mobile wireless customers who register for perks and make deposits totaling $200 during a single calendar month to their checking account receive up to $50 of spending in overdrafts with no fees. Just make sure your account balance is positive again by the end of the day on the 30th day after the account first goes negative.

Got Your Back (GYB) is not available for cash advances and ATM cash withdrawals.

To see if you're eligible for Got Your Back overdraft protection, log in to the T-Mobile MONEY app and select 'My perks'.

* Available to T-Mobile wireless customers with a line on an eligible postpaid plan only. The T-Mobile postpaid customer must make $200 in customer-initiated deposits in a single month into their T-Mobile MONEY Checking account. The $200 can be either done as one deposit or in multiple deposits during a calendar month. Promotional deposits will not count towards this deposit requirement. See "Got Your Back" Terms and Conditions for more details.

Question 8

Will you offer small business accounts?

Accepted Answer

We don't currently offer small business accounts.

Question 9

Is there a Spanish/Español version of T-Mobile MONEY?

Accepted Answer

You can reach a Spanish-speaking T-Mobile MONEY Specialist 24/7 at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700.

Question 10

Can I use my T-Mobile MONEY card while traveling internationally?

Accepted Answer

Yes, you can use your T-Mobile MONEY debit card outside of the United States wherever Mastercard® is accepted.

Customers will not incur fees at 55,000+ in-network Allpoint® ATMs worldwide. However, customers may incur fees from ATM providers when using out-of-network ATMs or international ATMs and from Mastercard® when making foreign transactions.

For assistance, please call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer, and let them know when and where you'll be traveling. If you're calling from outside of the United States, please dial 414-751-6700.

Question 11

Are T-Mobile MONEY accounts FDIC-insured?

Accepted Answer

Yes. T-Mobile MONEY accounts are FDIC-insured up to $250,000 through our banking partner, BankMobile, a division of Customers Bank. Member FDIC.

Question 12

How secure is my money with T-Mobile MONEY?

Accepted Answer

T-Mobile MONEY has several features to help secure our customers’ money.

T-Mobile MONEY accounts are FDIC-insured up to $250,000 through our financial partner, BankMobile, a division of Customers Bank, Member FDIC.

Customers can turn their debit card off at any time in the app if their card is lost or stolen, and can turn it back on at their convenience.

Biometrics (retinal scanning, fingerprint reading, facial scanning) can be used to log in to the mobile app if that functionality is enabled on their mobile device.

When customers use their T-Mobile MONEY debit card, they're protected when fraud occurs with Zero Liability Protection from Mastercard® (see terms and conditions).

Question 13

How can I contact T-Mobile MONEY?

Accepted Answer

You can call a T-Mobile MONEY Specialist anytime at 866-686-9358 or dial **MONEY from your device, if you're a T-Mobile wireless customer. If you're calling from outside of the United States, please dial 414-751-6700.

It's your money. Keep it.

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