- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Plans & features](https://www.t-mobile.com/support/community/plans-features) # T-Mobile FamilyWhere app 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) With T-Mobile FamilyWhere, a T-Mobile primary account holder can use the FamilyWhere Android app or T-Mobile.com to locate any phone on their plan that is on the T-Mobile network. Find out more about our [Family and Parental Controls](https://www.t-mobile.com/privacy-center/education/family-controls). [](https://play.google.com/store/apps/details?id=com.wavemarket.finder.mobile&hl=en) ## On this page: - [Signing up](https://www.t-mobile.com#heading2) - [Add a Family Member](https://www.t-mobile.com#heading7) - [Locate and check-in](https://www.t-mobile.com#heading4) - [Android 10 location accuracy improvement: setting change](https://www.t-mobile.com#heading6) - [Canceling your subscription](https://www.t-mobile.com#heading5) ## [](https://www.t-mobile.com)Signing up ### What you need to use it - An active T-Mobile account. FamilyWhere doesn't track devices on suspended accounts. - A Primary Account Holder assigned on the account. Only the Primary Account Holder can activate FamilyWhere service and review located devices. - A T-Mobile data plan. - By design, FamilyWhere notifications can't be disabled on a child’s phone. These notifications are required by FCC regulations and by T-Mobile Privacy and Safety policy. - The FamilyWhere app is available for Android only. For other devices, [log in to your T-Mobile account](https://account.t-mobile.com/oauth2/v1/auth?redirect_uri=https%3A%2F%2Fmy.t-mobile.com&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines&client_id=A-3amGd14-iz0&access_type=ONLINE&response_type=code&approval_prompt=auto&state=false)​ and select __My Account__ > __Profile__ > __Family Controls__ > __FamilyWhere__.     ### Sign up on T-Mobile.com   1. Log in to My T-Mobile. 2. Choose __your name__ at the top right. 3. Select __Profile__ >  __Permissions & controls__. 4. Choose __Parental and family controls__ > __Family Where__. 5. Select __Get Started__. 6. Enter the __Basic Information__. 7. Review and agree to the __Terms of Service__. 8. Select and name phones to locate__.__ 9. Choose __Done__.   ## [](https://www.t-mobile.com)Add a Family Member   ### Add a Family Member via Android   1. Open the FamilyWhere app. 2. Access the app menu by selecting the Menu icon. 3. Select __My Settings__ > __My Family__. 4. Select __Add Family Member__. 5. Allow FamilyWhere to access contacts. 6. Select the phone number linked to the Family Member. 7. Enter name, then select __OK__. The __My Settings__ selection from the main menu offers a __My Family__ option that allows adding a Family Member, but this option is only valid if there are phone numbers that can be added to the Family. If none are available, the app will highlight that.   ### Add a Family Member via T-Mobile.com   1. Log in to your T-Mobile account. 2. Choose your name. 3. Select __Profile__ > __Family Controls__ > __FamilyWhere__ > __Settings__. 4. Select __Add Family Member__. 5. Select the phone number linked to the Family Member. 6. Enter a name and choose a photo, then select __Add Family Member__. The __Add Family Member__ option is only listed if there is one or more phone numbers available to be added as Family Members. If none are available, the option will not be shown.   ## [](https://www.t-mobile.com)Locate and check-in   ### Locate a family member   1. [Log in to your T-Mobile account](https://account.t-mobile.com/oauth2/v1/auth?redirect_uri=https%3A%2F%2Fmy.t-mobile.com&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines&client_id=A-3amGd14-iz0&access_type=ONLINE&response_type=code&approval_prompt=auto&state=false). 2. Select __My account__. 3. Select __Profile__. 4. Select __Family Controls__. 5. Select __FamilyWhere__. 6. Select a name or mobile number to locate.   ### Locate a line after initial sign-in   The app automatically locates all lines on the list of locatable devices upon signing in. To locate a line after initial sign-in, choose the name of the device at the top of the screen. FamilyWhere will not work if all shortcodes are blocked on your account. - You can track up to a total of 10 lines on an account. - Only the approximate location (the nearest cell tower) of iOS (Apple) devices on your account will display in FamilyWhere. - Tablets are trackable to a location as long as they are associated with a T-Mobile number and have GPS enabled. However, T-Mobile can't guarantee location accuracy on these devices. - All lines on the locatable devices list receive a text message when they become locatable and about once a month another text is sent.   ### Access check-in details   1. Open the check-in message that you received. 2. Choose the URL included in the text.   ### Send a check-in message   1. Launch the FamilyWhere Android app and select __Check In__. 2. Enter the recipient and message content. 3. Select __Send__.   ### Create Landmark via Android   1. Open the FamilyWhere app. 2. Use the map to designate the location for the landmark. Select and hold the location for two seconds. 3. Select __Add a place__. 4. Enter landmark name, then select __OK__. The __Landmarks__ option from the main menu offers a __Create Landmark__ option that allows creating a landmark by entering an address, but this option currently rejects many residential addresses. A landmark must be created if the 'You must enter a valid address. Double-check the address and try again.' error message is received.   ### Create Landmark via T-Mobile.com   1. [Log in to your T-Mobile account](https://account.t-mobile.com/oauth2/v1/auth?redirect_uri=https%3A%2F%2Fmy.t-mobile.com&scope=TMO_ID_profile%20associated_lines%20billing_information%20associated_billing_accounts%20extended_lines&client_id=A-3amGd14-iz0&access_type=ONLINE&response_type=code&approval_prompt=auto&state=false). 2. Choose your name. 3. Select __Profile__ > __Family Controls__ > __FamilyWhere__ > __Create a Landmark.__ 4. Enter landmark address and name. 5. Select __Save and create__.   ## [](https://www.t-mobile.com)Android 10 Location Accuracy Improvement: Setting Change Location precision when locating newer Android devices can be improved by changing a device setting from the default. The setting must be changed on the located device, not the device you are locating from. ### Change settings The path to change the setting varies by device manufacturer: - Samsung: Go to __Settings__ > search for __Service__ > select __Service Provider__ Location > set to __Allow All The Time__ - Google:Go to __Settings__ > __Location__ > __App Permissions__ > … > __Show System__ > __Carrier Location__ > set to __Allow All The Time__ - OnePlus: Go to __Settings__ > search for __Carrier__ > select __Carrier Location Access__ > set to __Always Allow__ - Motorola:Go to __Settings__ > __Location__ > select __Carrier Location Attribution__ > turn __On__ - LG:Go to __Settings__ > search for __Carrier__ > select __Carrier Location Permission__ > select __Permission Setting__ > set to __Allow All The Time__ ### Devices that require setting change: - Samsung Galaxy A71 5G - Samsung Galaxy Note 10 5G - Samsung Galaxy S10 Lite - Samsung Galaxy S20 5G - Samsung Galaxy S20 Ultra 5G - Samsung Galaxy S20+ 5G - Samsung Z Flip 5G - Google Pixel 4 - Google Pixel 4 XL - OnePlus 7T - OnePlus 7T Pro 5G - OnePlus 8 - Motorola G Fast - Moto E - Moto G8 Power - Moto G8 Stylus - LG Aristo 5 - LG Stylo 6 - LG V60 ThinQ   ## [](https://www.t-mobile.com)Canceling your subscription 1. Log in to [T-Mobile.com](https://account.t-mobile.com/) with your T-Mobile ID. 2. Select the icon with __your name__ and choose __Profile__. 3. Choose the option you see: - __Family Controls__ - __Permissions & controls__ > __Parental and family controls__ 4. Choose __FamilyWhere__. 5. Select __Settings__ > __Unsubscribe from FamilyWhere__. 6. Choose __Unsubscribe__. FamilyWhere will deactivate at the end of the billing cycle. If you're running into problems with this app, [check out our troubleshooting tips](https://www.t-mobile.com/support/devices/device-troubleshooting/android-application-and-play-store-issues). * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)