SUPPORT New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Neftlix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Account Hub I-Billing Home Office Internet Collaborate Line permissions All business support topics

MAXUp provides extra benefits on top of what you're already getting when you have a Magenta® plan. Get 40GB, 50GB or 100GB of high-speed mobile hotspot data and you can activate up to 4k UHD streaming. You’ll also get 2x data speeds in 210+ countries and destinations and Scam Shield Premium. All these benefits are available on any new or existing Magenta® line. To add MAXUp to your account, visit My T-Mobile or the T-Mobile app.


What you get with MAXUp

You can amp up the standard Magenta experience on your device by adding MAXUp for an additional cost. Here's what you get in addition to everything Magenta offers for your Phone:

  • Unlimited Premium Data
  • Up to 4K UHD streaming in the US
  • 40GB, 50GB or 100GB of high-speed mobile hotspot data with unlimited 3G data
  • 2x the data speed abroad - In 210+ countries and destinations (approx. 256 kbps)
  • Unlimited in-flight Wi-Fi and texting on Gogo®-enabled flights to, from, or within the U.S.
  • Scam Shield Premium


Additional add-on details

  • Only lines that include MAXUp will experience the benefits.
  • When you add MAXUp to every talk & text line on your account you may want to switch to a Magenta MAX family plan.
  • Individual services – Scam Shield Premium and Gogo in-flight – cannot be deactivated or removed from this feature.
  • Up to 4K UHD video streaming requires activation via the My T-Mobile site or T-Mobile app.


How to get MAXUp

To get MAXUp, you need to be on a Magenta®Magenta® MilitaryMagenta® 55+, or Magenta® MAX plan and then you can Change your services.


How to activate up to 4K UHD video streaming

If you have a MAXUp add-on on your account, you can turn on Up to 4K UHD video by following these steps. If there are multiple lines on an account that you want to add it to, you'll need to do this for each line.

To activate from the T-Mobile app

There are multiple options/methods to enable:

Enable via MORE menu

  1. Open the T-Mobile app.
  2. Tap MORE.
  3. Tap Profile Settings >Media Settings.
  4. To the right of HD /4K UHD Video, slide the toggle to turn it ON.

Enable via ACCOUNT menu

  1. Log in to the T-Mobile app.
  2. Click Accounton the bottom menu.
  3. Select the desired line, then select Plan Details tab.
  4. Scroll to the bottom of the page and select Manage Data & Add-ons link.
  5. Under One-time Data Pass, click the Manage HD link next to the HD/4K UHD Video pass.
  6. Slide the toggle to turn on your HD/Up to 4K UHD Video.

To activate from My T-Mobile

There are multiple options/methods to add a pass via My T-Mobile

Add via My account menu

  1. Go to My T-Mobile  and log in to your account.
  2. Open the My account drop-down menu. 
  3. Select the Profile link.
  4. On the Profile page, select the line for which you want to enable the HD/Up to 4K UHD Video feature.
  5. Select Media Settings.
  6. To the right of HD / 4K UHD Video, slide the toggle to turn it ON.

Add via Manage Add-ons menu

  1. Go to My T-Mobile  and log in to your account.
  2. Under I want to, click Manage Add-Ons.
  3. Under One-time Data Pass, select the HD 24 Hour Pass radio button then scroll down and click Continue.
  4. Review order and click Agree & Submit.

Things to know about Up to 4k UHD video

  • Activating Up to 4K UHD video resolution only provides the ability to view higher resolution video streams by turning off video optimization. It doesn't change the actual, available resolution of streaming video. The video resolution isn't determined by T-Mobile, but rather it's determined by the video content provider (like YouTube or Netflix).
  • Once you turn it on, Up to 4K UHD video streaming availability should take effect immediately, but it may require closing and re-opening the app or browser window, or restarting your device.
  • Learn more about T-Mobile's Open Internet disclosures.


Was this helpful?