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Get help with FamilyMode, including how to set it up and use the app's features.

Download on the App Store icon. Get it on Google Play icon


Update to FamilyMode 3.4

We've updated FamilyMode with new features including:

  • Second Admin parent:  Now a second adult can manage their child’s parental control. 
  • Biometric Login: Use your face or fingerprint to log into your FamilyMode account. 
  • Advanced parental controls (iOS): Extend your parental controls on iOS devices by disabling in-app purchases, new app downloads, or modifying device settings. 


FamilyMode requirements

  • One parent must be a T-Mobile primary account holder to sign up and create profiles
  • HomeBase required to manage devices on a home Wi-Fi network
  • FamilyMode’s VPN must be enabled on a child’s device for parental controls to work. If the child’s device has low batteries, the VPN may stop operating which will impact performance
  • Current software versions supported:
    • iOS version is 13.0 or greater
    • Android version is 9.0 or greater


First time setup


Sign up for FamilyMode

  1. If you use a VPN or VPN app, turn it off while you get set up.
  2. Download the FamilyMode app from the Apple App Store or Google Play Store.
  3. Open the app and select Get Started > Sign in with your T-Mobile ID.
  4. Sign into your T-Mobile account. You must be the primary account holder.
  5. Review the terms and choose Sign Up > Continue.

Log in on the parent device

  1. If you use a VPN or VPN app, turn it off while you get set up.
  2. Open the app and select Get Started.
  3. Select Sign-In  > Sign in with your T-Mobile ID
  4. Log in using your T-Mobile ID.

Create profiles for your family


You can add new member later by selecting the Plus icon on the home screen and selecting Invite Family.

  1. Enter your family member's name and add a photo or select an avatar.
  2. Choose if this is an Adult (Viewer) or Child profile.
  3. For Child profiles, accept the Parental Notice and set the Filters, Time Limits, and Bedtimes.
  4. Add a device to the profile now through Text, Email, or QR code. You can also choose Skip and do it later.

Add a device to the profile


You can add devices later by selecting their profile and choosing Devices > Add device.

  1. Install the FamilyMode app and open it.
  2. Select Get Started > Join Your Family's Account.
  3. Enter the invite code or scan the QR code on the parent device.
  4. Follow the on-screen instructions to complete setup, which may include:
    • Installing a VPN
    • Accepting app permissions, like location services
    • Preventing a child device from deleting the app

Multiple Admin Parents


New Profiles – After selecting the profile type (Adult, Child, or Teen), if the user selected an Adult, they will have the option of choosing an “Admin” or “View Only” Privilege.

  1. Admin can manage family account, including add/remove family members, manage parental controls, and change app’s settings.
  2. View Only can view all account information, but only manage their own profile.

Existing Profile – From the hub screen, the admin parent selects the adult profile. On the Edit Profile screen, there is a field “Profile type.” The admin can select the field and change type to Admin.


Restrict app deletion on a child device (iOS)

  • iOS 12 and newer:
    • Before you begin, the child device must have an Apple ID for children and be set up for Apple Family Sharing. Make sure the child iOS device is using the child’s Apple ID
    • From your child’s device, select the FamilyMode app notification to finish setting up Advanced Parental Controls and follow on-screen instructions. Parents will need to login with their Apple IDs to authorize parental control restrictions.
  • iOS 11 and older:
    • On the child device, select Settings General Restrictions.
    • Select Enable Restrictions and enter a passcode.
    • Select Deleting Apps to turn it on.

Restrict app deletion on a child device (Android)

  1. Access the Settings app on the child device and find the Accessibility section.
  2. Find the FamilyMode app under Downloaded or Installed services.
  3. Turn the FamilyMode services on.

You can remove this restriction on the Parent’s FamilyMode app. Choose the child’s device to view its details, then select to Revoke Advanced Parental Controls.


Advanced Parental Controls

  • Child has their own Apple account.
  • Child is logged into the iOS device running at least 15.1 with the child’s Apple ID.
  • Child’s Apple ID has been added to the parent’s Apple Family account.
  1. From the hub screen, select the child profile. On the Edit Profile screen, select “Learn how to turn the feature on” under “Advanced Parental Controls.”
  2. Select "Continue" on the Advanced Parental Controls screen.
  3. When prompted to allow FamilyMode to manage restrictions on the device, select "Continue."
  4. On the Parental Approval Required screen, enter the parent’s Apple ID and password. Then select "Sign in" from the top right corner of the screen.
  5. Once authorization is complete, a FamilyMode Approved to Management Restrictions screen displays. Select "Done" to return to the FamilyMode app.
  6. Switch to the child’s iOS device there should be a notification to finish setting up Advanced Parental Controls on child’s device.

Update Settings: Select child profile and select “Advanced Parental Controls."

Set up a lock code

  1. On the parent device, select the menu icon, then choose Settings > Security (Lock PIN).
  2. Switch the Lock PIN toggle on.
  3. Enter a 4-digit code as the code you would like to use, and then re-enter it to verify that you have the right code in place.
  4. If your phone is equipped with Apple Touch ID, a new item will appear in the Lock Code management screen. Turn the toggle ON to enable Touch ID to unlock your FamilyMode app.
  5. When you launch the FamilyMode app next, you will get to one of the following screens, depending on whether Touch ID is enabled:
    • Enter your 4-digit code
    • Touch ID

Recovering a lost or forgotten Lock Code

  1. If you lose or forget your Lock Code, remove and reinstall the FamilyMode app on the Parent device. After the reinstall, the Lock PIN will be disabled.
  2. Log in with your T-Mobile ID and set up a new Lock PIN or leave it disabled.

Biometric login



  1. Open the FamilyMode app and select "Get started."
  2. Select Sign-In with your T-Mobile ID.
  3. Select "Continue" on the next screen to verify that you are the Primary Account Holder.
  4. Enter your T-Mobile account ID (email, phone number, or username) and password, and then select "Log in."
  5. When prompted to grant permission to access your device location, select "Allow While Using the App." If desired, select "OK" when prompted to enable Face/Touch ID for FamilyMode login. Note: One of these options is given depending on which authorization method is supported for your iOS device.
  6. Face directly at your screen (Face ID) or touch the fingerprint sensor (Touch ID) to log in to FamilyMode. 


  1. Open the FamilyMode app and select "Get started."
  2. Select Sign-In with your T-Mobile ID.
  3. Select "Continue" on the next screen to verify that you are the Primary Account Holder.
  4. Enter your T-Mobile account ID (email, phone number, or username) and password, and then select "Sign In." If desired, select "OK" when prompted to enable your fingerprint for FamilyMode login.
  5. On the screen requesting permission to send you FamilyMode notifications, select "Allow."
  6. Touch the fingerprint sensor to log in to FamilyMode with your fingerprint.

Web browsing filters & history

Changes to settings in the app may take up to five minutes to take effect. You can restart your device to have them take effect immediately


Set filters


Choose a profile and select Filter to choose the filter level to start from. You can block or allow specific sites and apps later.

  • High: Grants access to kid-safe experiences, such as the Education category.
  • Medium: Grants access to most general-use platforms and categories but filters out mature or adult-oriented content.
  • Low: Grants access to nearly all platforms, categories, and apps, but explicit content is filtered out by default.
  • None: No filtering.

A child’s filter level must be set to either High, Medium, or Low to view their usage history. It can take up to 5 minutes for content filter changes, including turning on the filter, to take effect on a child’s device.

Popular apps, websites, and categories can also be configured individually after selecting a Filter level:

  • Unmanaged: Usage does not appear on the profile’s history screen
  • Not Allowed: Access is blocked
  • Allowed: Access is not blocked

View & manage history

  • Choose a profile and select Usage to get the total usage time, as well as usage for specific apps/categories.
  • Select a page on the Filtered tab and choose Set as Allowed to allow access in the future.
  • Select a page on the Visited tab and choose Set as Not Allowed to prevent access in the future.

View & manage custom filters


Choose a profile and select Filter > Custom Filter to view and manage custom filters. 

  • Select Add Website and enter the URL (web address) to add a new page.
  • Choose a website from the list to select if it's Allowed or Not Allowed.
  • Select Edit at the top to select websites you'd like to delete, then choose Done.


Manage internet usage

Changes to settings in the app may take up to five minutes to take effect. You can restart your device to have them take effect immediately


Set a Bedtime


Shut off Internet access during scheduled bedtime so they're not distracted by their device.

  1. Choose a profile and select Bedtime > Set Now.
  2. Select the toggle to turn on the Weeknight or Weekend bedtimes.
  3. Enter the desired Bedtime and Awake times, then select Save.

Set an Off Time


Off Time makes it easy to schedule times throughout the week when the Internet is unavailable so that kids can play, do homework, or just get some plain old family time in.

  1. Choose a profile and select Off Time > Set Now.
  2. Enter a name for the off time and choose the days & hours it applies to.
  3. Choose Save.

Setting Time Limits


Time Limits is a powerful feature that allows you to control how much time your family members spend online. You can limit by day, platform, or by a particular category of website.

  1. Choose a profile and select Time Limits > Set Now.
  2. Select the Weekdays or Weekend tab.
  3. Choose the total amount of time this device can access the internet. You can also choose specific apps & websites to limit them individually.
  4. Select Save when complete.


Pause the internet

FamilyMode gives you the power to pause the whole network, individual family members, or even specific devices. In order to pause a whole wireless network or a device connected to Wi-Fi, you need to have the FamilyMode base station installed on your wireless network.

Pausing the internet may take up to 5 minutes on a child’s device before the internet stops. Apps that do not require an internet connection, such as games, will not be impacted when the internet is paused.


Pause the whole family

  1. On the Home Screen, select the Plus icon and choose Pause Internet.
  2. When prompted, confirm that you would like to pause your internet access.
  3. To unpause, select Resume.

Pause a family member

  1. Choose a profile and select Pause.
  2. When prompted, confirm that you would like to pause your internet access.
  3. To unpause the family member, select Pause again.

Pause a single device

  1. Choose a profile and select Devices.
  2. Select the device you want to pause, then choose Pause.
  3. When prompted, confirm that you would like to pause your internet access.
  4. To unpause, choose Pause again.


Location & Safety Areas

All devices must be running FamilyMode 3.2 or newer for all services to work.


Enable location sharing


First, allow the FamilyMode app access to the device's location.

  • iOS:
    1. Select Settings FamilyMode > Location Permission.
    2. Choose Always for Allow Location Access and turn on Precise Location.
  • Android:
    1. Access the Settings app and go to the Apps & Notifications section.
    2. Choose FamilyMode and select Location Permissions.
    3. Select Allow all the time for Location Access for this App.


Then, tell the FamilyMode app to share the location. 

  • Parent profile: The family member must access FamilyMode on their own device and edit their profile to enable location sharing.
  • Child profile: On the parent device, choose a profile and select the Settings gear to enable location sharing. 

Create a Safety Area


Safety Areas let you know when a child arrives or leaves a specific area. You must have push notifications enabled on the parent device.

  1. Choose the Menu icon with two lines, then select Location Alerts.
  2. Select Create Safety Area and enter a name and address.
  3. Select and drag the ring to make it larger or smaller, then choose Save.

You can also create Safety Areas by selecting a family member’s icon on the Family Map and selecting Save.


Check In


A child can check in to let you know they’ve arrived somewhere or send an alert to family if they need assistance.

  1. In the FamilyMode app, select Check In > Share With Family.
  2. The check in with your location is sent to family members.

SOS Family Alert

  1. In the FamilyMode app, select SOS Family Alert.
  2. Select and hold Send Now for 5 seconds to send the alert.

Ring a lost device


As long as the device isn’t in silent or vibrate mode, you can make it ring manually.

  1. On a Parental account device, open FamilyMode app and choose a family member.
  2. Select Devices and pick the device you want to ring.
  3. Choose Ring. The device will ring for two minutes. 
  4. Select Dismiss on the ringing device to stop the ringing.


Send rewards

Rewards are an easy way to send extra online time, and they expire at midnight, so whatever time you added goes back to normal on the following day. You can send as many Rewards as you’d like throughout the day.

  1. Select a Profile from the home screen, then choose the star icon or select Rewards from the feature list.
  2. Pick the type of Reward you’d like to send:
    • Extend a Time Limit Today
    • Disable an Off Time Today
    • Late Bedtime Tonight
  3. Set the Reward based on the existing settings, then select Send to finish.


FamilyMode HomeBase management of Unknown Devices

  • By default, the FamilyMode HomeBase device cannot manage Android 10+ and iOS devices because they employ MAC Randomization by default.
  • Unless the Android 10+ or iOS device settings are changed or the FamilyMode child app is installed on the devices, these devices show up as ‘Unknown Device’ within FamilyMode and cannot be managed.
  • If you have difficulties with desktop or laptop devices connecting to the internet after installing a Home Base, please change the device status within the Home Base profile from “Unmanaged” to “Home”.


Full terms

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