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FamilyMode is a T-Mobile-branded app for parents to monitor their family's internet usage and location.

 

Update to FamilyMode 3.0

  • FamilyMode 3.0 is coming with new features like real-time location and a new account type!
  • Both the parent & child devices must be running FamilyMode 3.0 to use location features.
  • If the child device is not running FamilyMode 3.0, it won't show up on your map.
  • Not all devices will see the update at the same time. If it’s not available right now, check back later.
  • You can also send an invite code through text or email with FamilyMode 3.0. The child device must have FamilyMode 3.0 to input the code.

 

About the FamilyMode app

  • Lets you control when and where your family can access the internet
  • Help keep your family safe with live tracking and location history (FamilyMode 3.0 only)
  • Works with Wi-Fi or cellular networks. HomeBase required to manage Wi-Fi.
  • Parent device must have T-Mobile service and the primary account holder must set up the account.
  • Changes to settings in the app may take up to five minutes to take effect, or you can restart your device to have them take effect immediately.
  • Current software versions supported:
    • iOS version is 13.0 or greater
    • Android version is 9.0 or greater

 

First time setup

Log in on the parent device

  1. If you use a VPN or VPN app, turn it off while you get set up.
  2. Open the app and press Get Started.
  3. Select Sign-In > Continue.
  4. Log in using your T-Mobile ID.
  5. Accept the FamilyMode Terms.

Create profiles for your family

You can add new member later by selecting Menu with three lines > Add Profile.

  1. Enter your family member's name and add a photo.
  2. Choose if this is an Adult (Viewer) or Child profile.
  3. For Child profiles, accept the Parental Notice and set the Filters, Time Limits, and Bedtimes.
  4. Add a device to the profile now through Text, Email, or QR code. You can also Skip and do it later.

Add a device to the profile

You can add devices later by selecting their profile and choosing Devices > Add device.

  1. Install the FamilyMode app and open it.
  2. Select Get Started > Join Your Family's Account.
  3. Enter the invite code or scan the QR code on the parent device.
  4. Follow the on-screen instructions to complete setup, which may include:
    • Installing a VPN
    • Accepting app permissions, like location services
    • Preventing a child device from deleting the app

Restrict app deletion on a child device

 
iOS
 

iOS 12 and newer

  1. On the child device, select Settings > Screen Time.
  2. If it's not already set up, follow the on-screen instructions to set it up as a child's device.
  3. Choose Content & Privacy Restrictions, then select the switch to turn it on.
  4. Select iTunes & App Store Purchases > Deleting apps and set it to Don't allow.

iOS 11 and older

  1. On the child device, select Settings > General > Restrictions.
  2. Select Enable Restrictions and enter a passcode.
  3. Select Deleting Apps to turn it on.
 
Android
 
  1. Access the Settings app on the child device and find the Accessibility section.
  2. Find the FamilyMode app under Downloaded or Installed services.
  3. Turn the FamilyMode services on.

 

Set up a lock code

  1. On the parent device, select the Menu icon with three lines, then choose Settings > Security (Lock PIN).
  2. Switch the Lock PIN toggle to ON (right).
  3. Enter a 4-digit code as the code you would like to use, and then re-enter it to verify that you have the right code in place.
  4. If your phone is equipped with Apple Touch ID, a new item will appear in the Lock Code management screen. Turn the toggle ON to enable Touch ID to unlock your FamilyMode app.
  5. When you launch the FamilyMode app next, you will see one of the following screens, depending on whether Touch ID is enabled:
    • Enter your 4-digit code
    • Touch ID

Recovering a lost or forgotten Lock Code

If you lose or forget your Lock Code, you will need to remove and reinstall the FamilyMode app on the Parent device. After the reinstall the Lock PIN will be disabled. You should be able to login to the account with your T-Mobile ID and set up the Lock PIN if you want, or you can leave it disabled.

 

Web browsing filters & history

Set filters

Choose a profile and select Filter to choose the filter level to start from. You can block or allow specific sites and apps later.

  • High: Grants access to kid-safe experiences, such as the Education category.
  • Medium: Grants access to most general-use platforms and categories but filters out mature or adult-oriented content.
  • Low: Grants access to nearly all platforms, categories, and apps, but explicit content is filtered out by default.
  • None: No filtering.

View & manage history

  • Choose a profile and select Usage to see total usage time, as well as usage for specific apps / categories.
  • Select a page on the Filtered tab and choose Set as Allowed to allow access in the future.
  • Select a page on the Visited tab and choose Set as Not Allowed to prevent access in the future.

View & manage custom filters

Choose a profile and select Filter > Custom Filter to view and manage custom filters. 

  • Select Add Website and enter the URL (web address) to add a new page.
  • Choose a website from the list to select if it's Allowed or Not Allowed.
  • Select Edit at the top to select websites you'd like to delete, then choose Done.

 

Manage when internet is used

Set a Bedtime

Shut off Internet access during scheduled bedtime so they're not distracted by their device.

  1. Choose a profile and select Bedtime > Set Now.
  2. Select the toggle to turn on the Weeknight or Weekend bedtimes.
  3. Enter the desired Bedtime and Awake times, then tap Save.

Set an Off Time

Off Time makes it easy to schedule times throughout the week when the Internet is unavailable so that kids can play, do homework, or just get some plain old family time in.

  1. Choose a profile and select Off Time > Set Now.
  2. Enter a name for the off time and choose which days & hours it applies to.
  3. Choose Save.

Setting Time Limits

Time Limits is a powerful feature that allows you to control how much time your family members spend online. You can limit by day, platform, or by a particular category of website.

  1. Choose a profile and select Time Limits > Set Now.
  2. Select the Weekdays or Weekend tab.
  3. Choose the total amount of time this device can access the internet.
  4. You can also choose specific apps & websites to limit them individually.
  5. Select Save when complete.

 

Pause the internet

FamilyMode gives you the power to pause the whole network, individual family members, or even specific devices. In order to pause a whole wireless network or a device connected to Wi-Fi, you need to have the FamilyMode base station installed on your wireless network.

Pause the whole family

  1. On the Home Screen, select the Plus button and choose Pause Internet.
  2. When prompted, confirm that you would like to pause your internet access.
  3. To unpause, tap the Resume button at the top of the home screen.

Pause a family member

  1. Choose a profile and select Pause.
  2. When prompted, confirm that you would like to pause your internet access.
  3. To unpause the family member, select Pause again.

Pause a single device

  1. Choose a profile and select Devices.
  2. Select the device you want to pause, then choose Pause.
  3. When prompted, confirm that you would like to pause your internet access.
  4. To unpause, choose Pause again.

 

Location & Safety Areas

All devices must be running FamilyMode 3.0 or newer for location services to work.

Enable location sharing

 First, you must allow the FamilyMode app access to the device's location.

 
iOS
 
  1. Select Settings > FamilyMode > Location Permission.
  2. Choose Always for Allow Location Access and turn on Precise Location.
 
Android
 
  1. Access the Settings app and go to the Apps & Notifications section.
  2. Choose FamilyMode and select Location Permissions.
  3. Select Allow all the time for Location Access for this App.

Then, you need to tell the FamilyMode app to share the location. 

  • Parent profile: The family member must access FamilyMode on their own device and edit their profile to enable location sharing.
  • Child profile: On the parent device, choose a profile and tap the Settings gear at the top right to enable location sharing. 

View location & history

  • Choose the Map tab on the Family Hub to see the location of all family members.
    • Use your finger to move around the map and pinch to zoom.
    • Select a profile to view more details, including a Timeline of their activities.
  • Select the Menu icon with three lines and choose Family Activity to see the whole family's history. 

Create a Safety Area

Safety Areas let you know when a child arrives or leaves a specific area. You must have push notifications enabled on the parent device.
  1. Choose the Menu icon with three lines, then select Manage Safety Areas.
  2. Select Create Safety Area and enter a name and address.
  3. Select and drag on the ring to make it larger or smaller, then choose Save.

 

Send rewards

Rewards are an easy way to send extra online time, and they expire at midnight, so whatever time you added goes back to normal on the following day. You can send as many Rewards as you’d like throughout the day.

  1. Tap a Profile from the home screen, then tap the star in the top right corner or select Rewards from the feature list.
  2. Pick which type of Reward you’d like to send:
    • Extend a Time Limit Today
    • Disable an Off Time Today
    • Late Bedtime Tonight
  3. Set the Reward based on the existing settings, and press Send to finish.

 

FamilyMode HomeBase management of Unknown Devices

  • By default, the FamilyMode HomeBase device cannot manage Android 10+ and iOS devices because they employ MAC Randomization by default.  
  • Unless the Android 10+ or iOS device settings are changed or the FamilyMode child app is installed on the devices, these devices show up as ‘Unknown Device’ within FamilyMode and cannot be managed.   

 

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