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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile Network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Change your SIM T-Mobile eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Got a message about changes to JUMP!® Upgrades? Find out more below!

JUMP! is staying!

The JUMP! Upgrade program is no longer changing! You can still upgrade to JUMP! 2.0, but we are no longer going to require the migration. If you disconnect Protection <360>, your JUMP! 1.0 feature will also be removed.

About your upgrade

  • If you have JUMP! 1.0, you'll still get your additional JUMP! upgrade through October 6, 2022, even if you've already upgraded twice in the last 12 months.
  • Upgrade by going to a retail store or contacting your team of Experts by dialing 611 from your phone. JUMP! 1.0 upgrades are not available online.
  • Get more information on JUMP! Upgrades.

FAQs

 
Do I have to pay an assisted support charge when I complete a JUMP! 1.0 upgrade?
 
Of course not! One of the benefits of the JUMP! Program is waived assisted support charges at each upgrade.
 
What happens if I disconnect Protection <360>? Will I keep JUMP 1.0 if I get a new device?
 
If you disconnect Protection <360>, your JUMP! 1.0 feature will be removed. If you get a new device and Protection <360>, JUMP 2.0 will be added to your line and you will be able to enjoy all the benefits of JUMP! like upgrading when you want, as long as 50% of your device's Equipment Installment Plan (EIP) is paid off.

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