- [Support](https://www.t-mobile.com/support)
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[Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
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[All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
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- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
[Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
[HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
[Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
[Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
[All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
[Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
[Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
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[SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
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- [Business support](#)
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[Manage your account](https://www.t-mobile.com/support/business/account)
[Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
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[All business support topics](https://www.t-mobile.com/support/business)
[SUPPORT](https://www.t-mobile.com/support)
- [Get started](#)
- [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile)
- [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom)
- [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device)
- [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app)
- [All get started topics](https://www.t-mobile.com/support/new-to-tmobile)
- [Account resources](#)
- [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill)
- [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill)
- [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions)
- [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id)
- [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode)
- [All account resources topics](https://www.t-mobile.com/support/account)
- [Network & roaming](#)
- [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network)
- [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi)
- [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile)
- [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services)
- [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders)
- [All network & roaming topics](https://www.t-mobile.com/support/coverage)
- [Plans support](#)
- [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you)
- [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us)
- [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots)
- [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail)
- [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering)
- [All plans support topics](https://www.t-mobile.com/support/plans-features)
- [Device assistance](#)
- [Tutorials](https://www.t-mobile.com/support/tutorials)
- [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting)
- [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device)
- [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection)
- [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim)
- [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices)
- [Business support](#)
- [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business)
- [Billing and payments](https://www.t-mobile.com/support/business/billing)
- [Manage your account](https://www.t-mobile.com/support/business/account)
- [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping)
- [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration)
- [All business support topics](https://www.t-mobile.com/support/business)
[Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices)
# T-Mobile Hotspot
0
Added!
[](https://www.t-mobile.com)
### Manage Links
Click any [available links](https://www.t-mobile.com) to add.
Click any [added links](https://www.t-mobile.com) to remove.
Links with [no highlight](https://www.t-mobile.com) can't be sent.
Done (0 Links)
Get help with your T-Mobile Hotspot.
## On this page:
- [](https://www.t-mobile.com#apps)[Settings & Tech Specs](https://www.t-mobile.com#settings)
- [Apps & Accessories](https://www.t-mobile.com#apps)
- [Battery, Memory, & Storage](https://www.t-mobile.com#hardware)
- [Connections & Network](https://www.t-mobile.com#connections)
- [Email & Messaging](https://www.t-mobile.com#messages)
- [Software Updates & Backup](https://www.t-mobile.com#updates)
## [](https://www.t-mobile.com)Settings & Tech Specs
### First time use
Review these steps if you need help with the setup process.
1. Remove the back cover and battery to find the Wi-Fi Name (SSID) and password inside the back panel of your mobile hotspot.
2. Verify the SIM card is inserted and replace the battery and back cover.
3. Hold the __Power__ button for 3 seconds until all LED indicators illuminate.
4. Connect your Wi-Fi device to your Mobile Hotspot.
5. On your computer or other Wi-Fi enabled device, search for available Wi-Fi networks and select network name (SSID).
- From a Windows PC:
1. Left-select Wireless Network Connection on the taskbar to view available networks.
2. Choose the SSID from the list of available networks.
- From a Mac computer:
1. Select __System Preferences > Network > Airport.__
2. Select __Advanced to choose SSID from the list of available networks.__
3. Choose the SSID from the list of available networks and enter your hotspot password.
- From an iOS device:
1. Go to __Settings > Wi-Fi.__
2. Choose the SSID from the list of available networks and enter your hotspot password.
- From an Android device:
1. Go to __Settings > Wi‑Fi settings.__
2. Choose the SSID from the list of available networks and enter your hotspot password.
### Buttons and icons
There's a lot you can do with your new device, so here's a quick glance at some basic items:
T-Mobile Hotspot LED Indicator behaviors and what they mean
Indicator Color/behavior Status
Signal Strength
Green Strong Signal
Signal Strength
Yellow Weak Signal
Signal Strength
Red No Signal
Connected Devices
Solid Device(s) connected
Connected Devices
Flashing A device is connecting via WPS
Connected Devices
Off Device(s) not connected
New Messages
Flashing Unread message(s)
New Messages
Always on Inbox is full
Battery Level
Green 26%-100% battery
Battery Level
Red 15% battery
Battery Level
Flashing Red Charging
Data Transmission
Solid Data is transmitting
### Tech Specs
Technical details of the T-Mobile Hotspot
Type Specification
Battery size/type Li-ion 3000 mA
Dimensions
- Height: 0.73", Width: 2.79", Length: 4"
- Weight: 4.94 ounces
Memory
- 256MB RAM
- 512MB ROM
Operating System Linux
Processor
Qualcomm MDM9207
SIM card Nano
Connectivity
- Wi-Fi 802.11 a/b/g/n/ac
- Dual-Band: 2.4 or 5 GHz
- Wi-Fi sharing: Up to 10 devices
- USB Type C
- Tethering APN
Network
- 4G / LTE
- 2, 4, 5, 12, 25, 26, 41, 66, 71
- 3G
- 2, 4
Emergency Alerts (WEA)
Review [T-Mobile.com/WEA](https://www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts)
[Number Verified](https://www.t-mobile.com/support/plans-features/scam-id-and-scam-block) No
Anti-theft No
Advanced Messaging No
Device Unlock App No
T-Mobile Video Calling No
HD Voice Capable No
VoLTE Capable No
System Manager (Carrier IQ) No
## [](https://www.t-mobile.com)Apps & Accessories
### Access hotspot WebUI Manager
The hotspot WebUI Manager is a virtual dashboard to manage your mobile hotspot’s settings, features, and security controls.
1. After connecting the hotspot to your Wi-Fi enabled device, open a web browser and enter http://192.168.0.1 in the address bar.
2. Enter the WebUI password and select __Login__. The password is Admin + last 4 digits of the IMEI. The IMEI is printed on the device label under the battery.
3. On your first login, you will be asked to create a new password. Create your new password and log in again.
### Change hotspot admin password
1. Select __Settings__ > __Device Settings__.
2. Enter the current password, new password, and re-confirm the new password.
3. Select __Save__.
### Change hotspot Network Name (SSID) and Wi-Fi password
1. Select __Settings__ > __Wi-Fi Basic Settings__.
2. Select radio button 2.4 or 5 GHz.
3. Change the name and password in the field and select __Save__.
4. This will disconnect your current connection and you will need to reconnect to the hotspot and log back into the WebUI manager.
### View device information
Go to the __Device information__ page for basic information about your hotspot, including:
- Phone Number (shows the phone number of the SIM card)
- IMEI
- Signal Strength.
- 2.4GHz Network Name (SSID) (displays 2.4 GHz Wi-Fi Channel name).
- 5GHz Network Name (SSID) (displays 5 GHz Wi-Fi Channel name).
- Maximum Connections (the maximum number of connected devices allowable is 10).
- LAN Domain
- MAC Address
- IP Address
- WAN IP Address
- Software Version
- Model name
### View plan details
Go to the __Plan details__ page to review your data plan details and set up a monthly billing plan.
- Set the billing day: Choose from 1 through 31.
- Set the billing month: Choose from 1 through 12.
### View connection details
Go to the __Statistics__ page to review information about your connection, including:
- Upload speed
- Download speed
- Current Connection
- Current Year
## [](https://www.t-mobile.com)Battery, Memory, & Storage
### Battery
1. Remove the back cover.
2. Install or remove the battery.
3. Replace the back cover.
### Insert/Remove SIM card
This device supports a Nano size SIM card.
1. Remove the back cover and battery.
[](https://support.t-mobile.com/servlet/JiveServlet/showImage/102-41293-2-302588/Coolpad%2BSurf%2BBattery.png)
2. Insert/Remove the SIM card from the SIM slot.
3. Replace the battery and back cover.
### Turn SIM PIN on/off
The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.
1. Access the hotspot WebUI Manager.
2. Select __Settings__ > __Pin Code Management__.
3. Toggle the __Pin Code Management__ switch on or off.
## [](https://www.t-mobile.com)Connections & Network
### Hotspot network name (SSID) & password
- The hotspot network name (SSID) is the name of the Wi-Fi network you'll need to connect to.
- The default hotspot network name (SSID) and password can be found inside the back panel of your mobile hotspot by removing the back cover and battery.
- You can change the SSID and password using the WebUI Manager
### Turn Hotspot on
1. Hold the __Power__ button for 3 seconds until all LED indicators illuminate.
2. Wait for the __Network__ and __Wi-Fi__ Indicators to come on, one at a time.
3. When the Network and Wi-Fi icons light up, the Wi-Fi connection is enabled.
### Turn Hotspot off
1. Hold the __Power__ button for 3 seconds until all LED indicators turn off.
2. The Network and Wi-Fi connections have been disabled.
### Connect to the hotspot
To connect your Wi-Fi enabled device to your hotspot for internet access, follow these steps.
1. Make sure your hotspot is turned on.
2. Select the Wi-Fi Network Name (SSID).
3. Enter the Wi-Fi Password.
4. Refer to the Hotspot WebUI Manager or the Quick Start Guide if you need to change your hotspot Wi-Fi Network Name (SSID) or Wi-Fi Password.
### USB tethering
To connect your Wi-Fi enabled device to the mobile hotspot using a USB-C cable instead of using the Wi-Fi network follow these steps.
1. Make sure your mobile hotspot is on and has an active data connection.
2. Connect one end of the USB C cable to the hotspot and the other end to your device.
3. Your device will detect a network connection via USB automatically.
4. Check your connection by visiting a website.
### Turn on / off cellular data
1. Access the hotspot WebUI Manager.
2. Select __Settings__ > __Network Settings__.
3. Toggle the __Cellular Data__ switch on or off.
### Turn on / off data roaming
1. Access the hotspot WebUI Manager.
2. Select __Settings__ > __Network Settings__.
3. Toggle the Data Roaming switch on or off.
### Create a new APN (Access Point Name)
Your mobile hotspot comes pre-configured with the access point name (APN) for your network service provider. The mobile hotspot checks the APN to determine the type of network connection to establish.
1. Access the hotspot WebUI Manager.
2. Select __Settings__ > __Network Settings__.
3. Select __Add__ under the APN list. A pop-up box will appear to create new APN.
4. Enter the __Profile Name__ of APN.
5. Enter the __APN__.
6. Enter the __Username__ and __Password__.
7. Select Authentication Mode: __PAP__ or __CHAP__.
8. Select IPType: __IPv4__ or __IPv4v6__.
### Push WPS button
1. Access the hotspot WebUI Manager.
2. Select __Settings__ > __WPS__.
3. Activate the WPS connection on the device you want to connect to the hotspot.
4. Select __Push WPS Button__.
5. Wait a moment for a successful Wi-Fi connection.
### Enter Device PIN
1. Access the hotspot WebUI Manager.
2. Select __Settings__ > __WPS__.
3. Activate the WPS connection on the Wi-Fi device you want to connect to the hotspot.
4. Enter the device’s 8-digit PIN code in the hotspot WebUI Manager.
5. Wait a moment for a successful Wi-Fi connection.
### Connecting with WPS button
To connect your Wi-Fi device securely using the WPS button on your hotspot follow these steps.
1. Keep the T-Mobile Hotspot in range of the device you want to connect with.
2. Turn on your mobile hotspot by pressing and holding the Power button for 3 seconds.
3. Open your Wi-Fi network manager on your computer, smartphone, tablet, or other Wi-Fi enabled device.
4. Connect your Wi-Fi enabled device to your hotspot by selecting your mobile hotspot’s network name (SSID).
5. Press and hold the WPS button located on the bottom of the mobile hotspot for 5 seconds.
6. Your Wi-Fi enabled device will start connecting.
## [](https://www.t-mobile.com)Email & Messaging
### View a text messaging
This device can only receive messages and not send them. To view a text message, follow these steps.
1. The message LED indicator will flash on the hotspot when a new message is received and will show a solid light when the inbox is full.
2. Access the hotspot WebUI Manager.
3. Select the __SMS__ tab. A list of messages will be displayed.
4. Choose the message to open it.
### Delete a text message
A maximum of 50 new messages can be stored. Older messages will be deleted automatically. To delete a text message, follow these steps.
1. Access the hotspot WebUI Manager.
2. Select the __SMS__ tab. A list of messages will be displayed.
3. Select the checkbox next to the message you want to delete.
4. Select __Delete__.
## [](https://www.t-mobile.com)Software Updates & Backup
### Master reset from the admin page
A master reset restores the original factory settings. It does not delete data stored on the SIM card.
1. Access the hotspot WebUI Manager.
2. Select __Settings__ > __Device Settings__.
3. Select __Device__ > __Backup and Restore__ > __Restore Factory Defaults__.
4. Select __Reset__ under Factory Reset.
5. Select __Confirm__.
6. Wait a moment as the device is restored to the default settings.
7. You will need to re-connect to the device with the default Wi-Fi login credentials.
### Master reset with hardware keys
A master reset restores the original factory settings. It does not delete data stored on the SIM card. If the device menus are frozen or unresponsive, you can master reset using hardware keys.
1. Turn the device on.
2. Insert a paperclip into the __Factory Reset Pinhole__.
3. Press the __Factory Reset Pinhole__ for 6 seconds and release. The device will reset and restart.
### Software Update
The device automatically updates to the latest software version when it's available. There is no option to manually check for a software update.
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