T-Mobile Hotspot

Get help with your T-Mobile Hotspot.

Settings & Tech Specs

Review these steps if you need help with the setup process.

  1. Remove the back cover and battery to find the Wi-Fi Name (SSID) and password inside the back panel of your mobile hotspot.
  2. Verify the SIM card is inserted and replace the battery and back cover.
  3. Hold the Power button for 3 seconds until all LED indicators illuminate.
  4. Connect your Wi-Fi device to your Mobile Hotspot.
  5. On your computer or other Wi-Fi enabled device, search for available Wi-Fi networks and select network name (SSID).
    • From a Windows PC:
      1. Left-select Wireless Network Connection on the taskbar to view available networks.
      2. Choose the SSID from the list of available networks.
    • From a Mac computer:
      1. Select System Preferences > Network > Airport.
      2. Select Advanced to choose SSID from the list of available networks.
      3. Choose the SSID from the list of available networks and enter your hotspot password.
    • From an iOS device:
      1. Go to Settings > Wi-Fi.
      2. Choose the SSID from the list of available networks and enter your hotspot password.
    • From an Android device:
      1. Go to Settings > Wi‑Fi settings.
      2. Choose the SSID from the list of available networks and enter your hotspot password.

There's a lot you can do with your new device, so here's a quick glance at some basic items:

A diagram of the buttons on the T-Mobile Hotspot. The WPS Button is on the top. The LCD Home Screen is on the front. The USB Type-C Charging Port is on the left side. The Power button is on the bottom.

 

T-Mobile Hotspot LED Indicator behaviors and what they mean
Indicator  Color/behavior Status

Signal Strength

Signal icon with 5 bars

Green Strong Signal

Signal Strength

Signal icon with 5 bars

Yellow Weak Signal

Signal Strength

Signal icon with 5 bars

Red No Signal

Connected Devices

Three curved lines over a circle

Solid Device(s) connected

Connected Devices

Three curved lines over a circle

Flashing A device is connecting via WPS

Connected Devices

Three curved lines over a circle

Off Device(s) not connected

New Messages

Envelope icon

Flashing Unread message(s)

New Messages

Envelope icon

Always on Inbox is full

Battery Level 

A battery icon

Green 26%-100% battery

Battery Level

A battery icon

Red 15% battery

Battery Level

A battery icon

Flashing Red Charging

Data Transmission

Two horizontal lines with angled lines pointing up and down, indicating data is being transmitted

Solid Data is transmitting
Technical details of the T-Mobile Hotspot
Type Specification
Battery size/type Li-ion 3000 mA

Dimensions

  • Height: 0.73", Width: 2.79", Length: 4"
  • Weight: 4.94 ounces

Memory

  • 256MB RAM
  • 512MB ROM
Operating System  Linux

Processor

Qualcomm MDM9207
SIM card Nano

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac
  • Dual-Band: 2.4 or 5 GHz
  • Wi-Fi sharing: Up to 10 devices
  • USB Type C
  • Tethering APN
Network
  • 4G  / LTE
    • 2, 4, 5, 12, 25, 26, 41, 66, 71
  • 3G
    • 2, 4
Emergency Alerts (WEA)

Review T-Mobile.com/WEA

Number Verified No
Anti-theft No
Advanced Messaging No
Device Unlock App No
T-Mobile Video Calling No
HD Voice Capable No
VoLTE Capable No
System Manager (Carrier IQ) No

 

Apps & Accessories

The hotspot WebUI Manager is a virtual dashboard to manage your mobile hotspot’s settings, features, and security controls.

  1. After connecting the hotspot to your Wi-Fi enabled device, open a web browser and enter http://192.168.0.1 in the address bar.
  2. Enter the WebUI password and select Login. The password is Admin + last 4 digits of the IMEI. The IMEI is printed on the device label under the battery.
  3. On your first login, you will be asked to create a new password. Create your new password and log in again.
  1. Select Settings > Device Settings.
  2. Enter the current password, new password, and re-confirm the new password.
  3. Select Save.
  1. Select Settings > Wi-Fi Basic Settings.
  2. Select radio button 2.4 or 5 GHz.
  3. Change the name and password in the field and select Save.
  4. This will disconnect your current connection and you will need to reconnect to the hotspot and log back into the WebUI manager.

Go to the Device information page for basic information about your hotspot, including:

  • Phone Number (shows the phone number of the SIM card)
  • IMEI
  • Signal Strength.
  • 2.4GHz Network Name (SSID) (displays 2.4 GHz Wi-Fi Channel name).
  • 5GHz Network Name (SSID) (displays 5 GHz Wi-Fi Channel name).
  • Maximum Connections (the maximum number of connected devices allowable is 10).
  • LAN Domain
  • MAC Address
  • IP Address
  • WAN IP Address
  • Software Version
  • Model name

Go to the Plan details page to review your data plan details and set up a monthly billing plan.

  • Set the billing day: Choose from 1 through 31.
  • Set the billing month: Choose from 1 through 12.

Go to the Statistics page to review information about your connection, including:

  • Upload speed
  • Download speed
  • Current Connection
  • Current Year

 

Battery, Memory, & Storage

  1. Remove the back cover.
  2. Install or remove the battery.
  3. Replace the back cover.

The T-Mobile Hotspot and it's components. The SIM Card clips into the SIM Slot which inside the device, under the Battery. There are Battery Contacts inside the device. The Back Cover goes on top of the battery.

This device supports a Nano size SIM card.

  1. Remove the back cover and battery.
  2. Insert/Remove the SIM card from the SIM slot.
  3. Replace the battery and back cover.

The T-Mobile Hotspot and it's components. The SIM Card clips into the SIM Slot which inside the device, under the Battery. There are Battery Contacts inside the device. The Back Cover goes on top of the battery.

The SIM PIN code can protect your SIM from being used in other devices. When you turn on the SIM PIN lock, the device prompts you to enter the code after turning it on.

  1. Access the hotspot WebUI Manager.
  2. Select Settings > Pin Code Management.
  3. Toggle the Pin Code Management switch on or off.

 

Connections & Network

  • The hotspot network name (SSID) is the name of the Wi-Fi network you'll need to connect to.
  • The default hotspot network name (SSID) and password can be found inside the back panel of your mobile hotspot by removing the back cover and battery.
  • You can change the SSID and password using the WebUI Manager
  1. Hold the Power button for 3 seconds until all LED indicators illuminate.
  2. Wait for the Network and Wi-Fi Indicators to come on, one at a time.
  3. When the Network and Wi-Fi icons light up, the Wi-Fi connection is enabled.
  1. Hold the Power button for 3 seconds until all LED indicators turn off.
  2. The Network and Wi-Fi connections have been disabled.

To connect your Wi-Fi enabled device to your hotspot for internet access, follow these steps.

  1. Make sure your hotspot is turned on.
  2. Select the Wi-Fi Network Name (SSID).
  3. Enter the Wi-Fi Password. 
  4. Refer to the Hotspot WebUI Manager or the Quick Start Guide if you need to change your hotspot Wi-Fi Network Name (SSID) or Wi-Fi Password. 

To connect your Wi-Fi enabled device to the mobile hotspot using a USB-C cable instead of using the Wi-Fi network follow these steps.

  1. Make sure your mobile hotspot is on and has an active data connection.
  2. Connect one end of the USB C cable to the hotspot and the other end to your device.
  3. Your device will detect a network connection via USB automatically.
  4. Check your connection by visiting a website.
  1. Access the hotspot WebUI Manager.
  2. Select Settings > Network Settings.
  3. Toggle the Cellular Data switch on or off.
  1. Access the hotspot WebUI Manager.
  2. Select Settings Network Settings.
  3. Toggle the Data Roaming switch on or off.

Your mobile hotspot comes pre-configured with the access point name (APN) for your network service provider. The mobile hotspot checks the APN to determine the type of network connection to establish.

  1. Access the hotspot WebUI Manager.
  2. Select Settings Network Settings.
  3. Select Add under the APN list. A pop-up box will appear to create new APN.
  4. Enter the Profile Name of APN.
  5. Enter the APN.
  6. Enter the Username and Password.
  7. Select Authentication Mode: PAP or CHAP.
  8. Select IPType: IPv4 or IPv4v6.
  1. Access the hotspot WebUI Manager.
  2. Select Settings > WPS.
  3. Activate the WPS connection on the device you want to connect to the hotspot.
  4. Select Push WPS Button.
  5. Wait a moment for a successful Wi-Fi connection.
  1. Access the hotspot WebUI Manager.
  2. Select Settings > WPS.
  3. Activate the WPS connection on the Wi-Fi device you want to connect to the hotspot.
  4. Enter the device’s 8-digit PIN code in the hotspot WebUI Manager.
  5. Wait a moment for a successful Wi-Fi connection.

To connect your Wi-Fi device securely using the WPS button on your hotspot follow these steps.

  1. Keep the T-Mobile Hotspot in range of the device you want to connect with.
  2. Turn on your mobile hotspot by pressing and holding the Power button for 3 seconds.
  3. Open your Wi-Fi network manager on your computer, smartphone, tablet, or other Wi-Fi enabled device.
  4. Connect your Wi-Fi enabled device to your hotspot by selecting your mobile hotspot’s network name (SSID).
  5. Press and hold the WPS button located on the bottom of the mobile hotspot for 5 seconds.
  6. Your Wi-Fi enabled device will start connecting.

 

Email & Messaging

This device can only receive messages and not send them. To view a text message, follow these steps.

  1. The message LED indicator will flash on the hotspot when a new message is received and will show a solid light when the inbox is full.
  2. Access the hotspot WebUI Manager.
  3. Select the SMS tab. A list of messages will be displayed.
  4. Choose the message to open it.

A maximum of 50 new messages can be stored. Older messages will be deleted automatically. To delete a text message, follow these steps.

  1. Access the hotspot WebUI Manager.
  2. Select the SMS tab. A list of messages will be displayed.
  3. Select the checkbox next to the message you want to delete.
  4. Select Delete.

 

Software Updates & Backup

A master reset restores the original factory settings. It does not delete data stored on the SIM card.

  1. Access the hotspot WebUI Manager.
  2. Select Settings > Device Settings.
  3. Select Device > Backup and Restore > Restore Factory Defaults.
  4. Select Reset under Factory Reset.
  5. Select Confirm.
  6. Wait a moment as the device is restored to the default settings.
  7. You will need to re-connect to the device with the default Wi-Fi login credentials.

A master reset restores the original factory settings. It does not delete data stored on the SIM card. If the device menus are frozen or unresponsive, you can master reset using hardware keys.

  1. Turn the device on.
  2. Insert a paperclip into the Factory Reset Pinhole.
  3. Press the Factory Reset Pinhole for 6 seconds and release. The device will reset and restart.

The back of the T-Mobile Hotspot, showing the back cover and the Factory Reset Pinhole

The device automatically updates to the latest software version when it's available. There is no option to manually check for a software update.

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