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Get help with your Samsung Galaxy Chromebook Go.

Memory, & Storage


Insert SD card

  1. Insert a memory card into the memory card slot in the indicated direction until it locks into place.
  2. A new tab opens and the list of files on the card appears.
  3. Select a file to read the data for the file.

Insert the memory card in the MicroSD slot on the left side of the Samsung Galaxy Chromebook Go.


Remove SD card

  1. Push the memory card, and disengage from the memory card slot.
  2. Grasp the end of the card and pull it out of the slot.

SIM Card


This device supports a Nano size SIM card.

  1. Insert the ejection pin into the hole on the tray to loosen the tray.
  2. Ensure the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
  3. Pull out the tray gently from the tray slot.
  4. Place the SIM card on the tray with the gold-colored contacts facing downwards.
  5. Gently press the SIM card into the tray to secure it and insert the tray back into the tray slot.

To insert the SIM card on the Samsung Galaxy Chromebook Go, use a SIM ejector tool in the hole of the SIM tray on the right side of the computer to eject the tray. Place the SIM card into the tray and reinsert the tray into the computer.


Connections & Network


Clear cache / cookies / history

  1. Select the Chrome browser icon.
  2. Select the Menu icon > Settings > Privacy and security.
  3. Select Clear browsing data. Make sure the following are checked.
    • Browsing history
    • Cookies and other site data
    • Cached images and files
  4. Select Clear data.

Open / close tabs / windows

  1. From any web page, select the Menu icon.
  2. Select New tab.

Turn on / off JavaScript

  1. Select the Chrome browser icon.
  2. Select the Menu icon > Settings > Site settings.
  3. Select JavaScript and select one of the following.
    • Sites can use Javascript
    • Don't allow sites to use Javascript

APN & data settings 

  1. Select the Time Settings.
  2. In the Network section, select Mobile Data. This option is only available if a SIM card is inserted.
  3. Select the T-Mobile APN if one is available. If not, select a new APN.
  4. Verify and update the following settings for the Data APN if needed.
    • Name: T-Mobile
    • APN:
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC:
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication Type: <Not set>
    • APN Type: default,supl,mms
    • APN Protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally
    • Turn APN on/off: Grayed out unless there are multiple APNs
    • Bearer: Unspecified

Manual network selection


The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

  1. Select the Time Settings.
  2. In the Network section, select Mobile Data. This option is only available if a SIM card is inserted.
  3. Turn on Allow mobile data roaming.
  4. Select a Network.

Turn on / off data roaming

  1. Select the Time Settings.
  2. Under Network, confirm Mobile data is turned on. This option is only available if a SIM card is inserted.
  3. Select Mobile data.
  4. Turn on/off Allow mobile data roaming.

Turn mobile data on / off mobile data

  1. Select the Time.
  2. Select your Network.
  3. Turn on/off Mobile data. This option is only available if a SIM card is inserted.

Turn Wi-Fi on / off

  1. Select the Time Settings.
  2. In the Network section, select Wi-Fi.
  3. Select the Wi-Fi switch to turn it on or off.

Scan & connect to Wi-Fi

  1. Select the Time Settings.
  2. In the Network section, select Wi-Fi.
  3. Select the Wi-Fi switch on, if necessary.
  4. Select desired Wi-Fi network, enter the password if prompted, then Connect.

Delete / forget Wi-Fi networks

  1. Select the Time Settings.
  2. In the Network section, select Wi-Fi.
  3. Select the Wi-Fi switch to turn it on.
  4. Select the desired network, then select Disconnect.


Settings & Tech Specs


First time use


When you first turn on your new device, you may get a setup wizard to help you get started. Use these steps to walk through the setup process if needed.

  1. Insert your active T-Mobile SIM card and fully charge the device.
  2. Use the power button to turn on the device.
  3. Select Yes, activate ChromeVox, or No, continue without ChromeVox.
  4. A 'Welcome' screen will appear, select your language, select Get Started.
  5. Select your Wi-Fi network, enter your network password if needed, then select Connect.
  6. Review Google terms of service, select Accept and continue.
  7. Choose who's using this Chromebook; You, A child, Browse as Guest or Enterprise enrollment. Select Next >.
  8. Sign in to your Chromebook with your Google Account, or choose More options to create a new Google Account if you do not already have one or sign in with Enterprise enrollment. Select Next. This Google Account will be set as the owner and is the only account that will be able to change certain Chrome settings.
  9. Review your Chrome and Google services, selectAccept and continue.
  10. Review Google Play Terms of Service, select More > Accept.
  11. Set up Google Assistant by selecting I agree > or choose No thanks to skip set up.
  12. Set up Assistant with "Hey Google" by selecting I agree > or choose No thanks to skip set up.
  13. Install apps from your other devices by selecting the apps, select Install & continue > or choose Skip to install at a later date, then select Continue >.
  14. To access your Assistant with "Hey Google" select Next >, or choose Skip to set up at a later date, then select Done >.
  15. To connect your phone to text from your computer, share your internet connection, reply to conversation notifications, and unlock your Chromebook with your phone, select Accept & continue > or choose No thanks to skip set up.
  16. Select Get started to start using your new device.
  17. Select the Time.
  18. Select your Network. Turn off Wi-Fi.
  19. From the list of available networks, select T-Mobile.
  20. Open a new tab in Chrome.
  21. Attempt to go to any website. You will be redirected to the T-Mobile activation page.
  22. Complete the online registration form.
  23. When T-Mobile service is activated you will get a confirmation page.

Function keys


The Chromebook uses function keys or key combinations to access some hardware and software controls, such as screen brightness and volume. The dedicated function keys each have a specific function.

Samsung Galaxy Chromebook Go keyboard keys and their function
Icon Function
An arrow pointing left Go to the previous page in your browser history
An arrow pointing right Go to the next page in your browser history
An icon of a spinning arrow Reload the current page
A rectangle with two small triangles in the upper-right and lower-left corners Hide tabs and switch to full-screen mode
An icon of three stacked rectangles or windows Enter overview mode, which shows all windows
A small sun icon Decrease screen brightness
An large sun icon Increase screen brightness

Tech Specs

Tech specs for the Samsung Galaxy Chromebook Go
Type Specification
  • Usage time: Up to 12 hours
  • Battery size/type: 5920 mAh 2 cell / Lithium-ion
  • Power Supply Wattage: 45 Watt Super Fast Charging
Web Camera 1MP front camera with 720p HD
  • 14.0" HD LCD
  • Anti-Glare
  • Resolution 1366 x 768
  • 12.88" (Length) x 8.88" (Width) x 0.63" (Height)
  • Weight 3.2 lbs..
  • Storage: 32GB ROM
  • System Memory: 4GB RAM
  • Supports up to 512GB Micro SD card
Operating System Google C
Processor Intel Celeron Processor N4500
Graphics Intel UHD Graphics
  • 2 built-in stereo speakers
  • Built-in microphone
  • Headset/speaker jack
  • Wi-Fi 6 (Gig+), 802.11 ax 2x2 2.4Gbps
  • Wi-Fi sharing
  • Chrome
  • Bluetooth® 5.1
  • USB Type-C
  • USB 3.2 Type-A
  • 4G LTE
    • 1,2,3,4,5,7,8,9,12,13,14,17,18,19,20,25,26,28,29,30,34,38,39,40,41,46,66,71
  • 3G / 4G (WCDMA / HSPA / UMTS / HSPA+)
    • 1,2,5,8
  • 2G (GSM, GPRS, and EDGE)
    • N/A
  • Audio Support: MP3, OGV, OGM, OGG, OGA, WEBM, WAV
  • Image Support: BMP, GIF, JPG, JPEG, PNG, WEBP
  • Video Support: 3GP, AVI, MOV, MP4, M4V, M4A, MKV
  • HAC support: M3, T4
Anti-theft Yes
Advanced messaging No
Device Unlock App No
Emergency Alerts (WEA)


Number Verified

SIM Card Nano
System Manager (Carrier IQ) No
T-Mobile Video Calling No
HD Voice capable No
VoLTE Capable No


Software Updates & Device Resets


Master reset from settings menu


A master reset removes all user accounts and resets your Samsung Galaxy Chromebook Go to factory settings and may delete your personal data on the internal storage, such as downloads, images, and apps. It doesn't delete data stored on the SIM card or SD card.

  1. Back up data on the internal memory.
  2. Select the Time Settings.
  3. Select Advanced > Reset settings.
  4. In the Powerwash section, select Reset.
  5. Read and check the Powerwash disclaimer, select Continue > Restart.
  6. Wait for the device to reset.

Soft reset


This is a uni-body device with an internal battery that cannot be removed. If you need to soft reset the device, follow these steps:

  1. Select the Time Settings.
  2. Select the Shut down icon.
  3. Wait 3 -5 seconds, next press the Power button on the device keyboard to turn your device back on.

Soft reset with hardware keys


A soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive and the device has an internal battery that can't be removed. It doesn't cause loss of personal data on the device.

  1. Press and hold the Power button for at least 8 seconds.
  2. Wait 3 -5 seconds, then press the Power button on the device keyboard to turn your device back on.

Software updates

  1. Select the Time Settings.
  2. Select About Chrome OS
  3. Select Check for updates.
  4. Wait for the device to check for updates, and download if a new software version is available.

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