- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Samsung Galaxy Chromebook Go 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Get help with your Samsung Galaxy Chromebook Go. ## On this page: - [Memory, & Storage](https://www.t-mobile.com#hardware) - [Connections & Network](https://www.t-mobile.com#connections) - [Settings & Tech Specs](https://www.t-mobile.com#settings) - [Software Updates & Device Resets](https://www.t-mobile.com#updates) ## [](https://www.t-mobile.com)Memory, & Storage   ### Insert SD card   1. Insert a memory card into the memory card slot in the indicated direction until it locks into place. 2. A new tab opens and the list of files on the card appears. 3. Select a file to read the data for the file.    ### Remove SD card   1. Push the memory card, and disengage from the memory card slot. 2. Grasp the end of the card and pull it out of the slot.   ### SIM Card   This device supports a Nano size SIM card. 1. Insert the ejection pin into the hole on the tray to loosen the tray. 2. Ensure the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. 3. Pull out the tray gently from the tray slot. 4. Place the SIM card on the tray with the gold-colored contacts facing downwards. 5. Gently press the SIM card into the tray to secure it and insert the tray back into the tray slot.    ## [](https://www.t-mobile.com)Connections & Network   ### Clear cache / cookies / history   1. Select the __Chrome__ browser icon. 2. Select the __Menu__ icon > __Settings__ > __Privacy and security__. 3. Select __Clear browsing data__. Make sure the following are checked. - Browsing history - Cookies and other site data - Cached images and files 4. Select __Clear data__.   ### Open / close tabs / windows   1. From any web page, select the __Menu__ icon. 2. Select __New tab__.   ### Turn on / off JavaScript   1. Select the __Chrome__ browser icon. 2. Select the __Menu__ icon > __Settings__ > __Site settings__. 3. Select __JavaScript__ and select one of the following. - Sites can use Javascript - Don't allow sites to use Javascript   ### APN & data settings   1. Select the __Time__ > __Settings__. 2. In the Network section, select __Mobile Data__. This option is only available if a SIM card is inserted. 3. Select the T-Mobile APN if one is available. If not, select a new APN. 4. Verify and update the following settings for the Data APN if needed. - Name: T-Mobile - APN: Fast.t-mobile.com - Proxy: <Not set> - Port: <Not set> - Username: <Not set> - Password: <Not set> - Server: <Not set> - MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc - MMS proxy: <Not set> - MMS port: <Not set> - MMS protocol: WAP 2.0 - MCC: 310 - MNC: 260 - Authentication Type: <Not set> - APN Type: default,supl,mms - APN Protocol: IPv4/IPv6 - APN roaming protocol: IPv4/IPv6 *or* IPv4 only when roaming internationally - Turn APN on/off: Grayed out unless there are multiple APNs - Bearer: Unspecified   ### Manual network selection   The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum. 1. Select the __Time__ > __Settings__. 2. In the Network section, select __Mobile Data__. This option is only available if a SIM card is inserted. 3. Turn on __Allow mobile data roaming__. 4. Select a __Network__.   ### Turn on / off data roaming   1. Select the __Time__ > __Settings__. 2. Under Network, confirm __Mobile data__ is turned on. This option is only available if a SIM card is inserted. 3. Select __Mobile data__. 4. Turn on/off __Allow mobile data roaming__.   ### Turn mobile data on / off mobile data   1. Select the __Time__. 2. Select your __Network__. 3. Turn on/off __Mobile data__. This option is only available if a SIM card is inserted.   ### Turn Wi-Fi on / off   1. Select the __Time__ > __Settings__. 2. In the Network section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch to turn it on or off.   ### Scan & connect to Wi-Fi   1. Select the __Time__ > __Settings__. 2. In the Network section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch on, if necessary. 4. Select desired Wi-Fi network, enter the password if prompted, then __Connect__.   ### Delete / forget Wi-Fi networks   1. Select the __Time__ > __Settings__. 2. In the Network section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch to turn it on. 4. Select the desired network, then select __Disconnect__.   ## [](https://www.t-mobile.com)Settings & Tech Specs   ### First time use   When you first turn on your new device, you may get a setup wizard to help you get started. Use these steps to walk through the setup process if needed. 01. Insert your active T-Mobile SIM card and fully charge the device. 02. Use the __power__ button to turn on the device. 03. Select __Yes, activate ChromeVox__, or __No, continue without ChromeVox__. 04. A 'Welcome' screen will appear, select your language, select __Get Started__. 05. Select your Wi-Fi network, enter your network password if needed, then select __Connect__. 06. Review Google terms of service, select __Accept and continue__. 07. Choose who's using this Chromebook; __You__, __A child__, __Browse as Guest__ or __Enterprise enrollment__. Select __Next >__. 08. Sign in to your Chromebook with your Google Account, or choose __More options__ to create a new Google Account if you do not already have one or sign in with Enterprise enrollment. Select __Next__. This Google Account will be set as the owner and is the only account that will be able to change certain Chrome settings. 09. Review your Chrome and Google services, select__Accept and continue__. 10. Review Google Play Terms of Service, select __More__ > __Accept__. 11. Set up Google Assistant by selecting __I agree >__ or choose __No thanks__ to skip set up. 12. Set up Assistant with "Hey Google" by selecting __I agree >__ or choose __No thanks__ to skip set up. 13. Install apps from your other devices by selecting the apps, select __Install & continue >__ or choose __Skip__ to install at a later date, then select __Continue >__. 14. To access your Assistant with "Hey Google" select __Next >__, or choose __Skip__ to set up at a later date, then select __Done >__. 15. To connect your phone to text from your computer, share your internet connection, reply to conversation notifications, and unlock your Chromebook with your phone, select __Accept & continue >__ or choose __No thanks__ to skip set up. 16. Select __Get started__ to start using your new device. 17. Select the __Time__. 18. Select your __Network__. Turn off __Wi-Fi__. 19. From the list of available networks, select __T-Mobile__. 20. Open a new tab in __Chrome__. 21. Attempt to go to any website. You will be redirected to the T-Mobile activation page. 22. Complete the online registration form. 23. When T-Mobile service is activated you will get a confirmation page.   ### Function keys   The Chromebook uses function keys or key combinations to access some hardware and software controls, such as screen brightness and volume. The dedicated function keys each have a specific function. | Icon | Function | |---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------| |  | Go to the previous page in your browser history | |  | Go to the next page in your browser history | |  | Reload the current page | |  | Hide tabs and switch to full-screen mode | |  | Enter overview mode, which shows all windows | |  | Decrease screen brightness | |  | Increase screen brightness | Samsung Galaxy Chromebook Go keyboard keys and their function   ### Tech Specs   Tech specs for the Samsung Galaxy Chromebook Go Type Specification Battery - Usage time: Up to 12 hours - Battery size/type: 5920 mAh 2 cell / Lithium-ion - Power Supply Wattage: 45 Watt Super Fast Charging Web Camera 1MP front camera with 720p HD Display - 14.0" HD LCD - Anti-Glare - Resolution 1366 x 768 Dimensions - 12.88" (Length) x 8.88" (Width) x 0.63" (Height) - Weight 3.2 lbs.. Memory - Storage: 32GB ROM - System Memory: 4GB RAM - Supports up to 512GB Micro SD card Operating System Google C Processor Intel Celeron Processor N4500 Graphics Intel UHD Graphics Audio - 2 built-in stereo speakers - Built-in microphone - Headset/speaker jack Connectivity - Wi-Fi 6 (Gig+), 802.11 ax 2x2 2.4Gbps - Wi-Fi sharing - Chrome - Bluetooth® 5.1 - USB Type-C - USB 3.2 Type-A Network - 4G LTE - 1,2,3,4,5,7,8,9,12,13,14,17,18,19,20,25,26,28,29,30,34,38,39,40,41,46,66,71 - 3G / 4G (WCDMA / HSPA / UMTS / HSPA+) - 1,2,5,8 - 2G (GSM, GPRS, and EDGE) - N/A Multimedia - Audio Support: MP3, OGV, OGM, OGG, OGA, WEBM, WAV - Image Support: BMP, GIF, JPG, JPEG, PNG, WEBP - Video Support: 3GP, AVI, MOV, MP4, M4V, M4A, MKV - HAC support: M3, T4 Anti-theft Yes Advanced messaging No Device Unlock App No Emergency Alerts (WEA) Review [T-Mobile.com/WEA](https://www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts) [Number Verified](https://www.t-mobile.com/support/plans-features/scam-id-and-scam-block) No SIM Card Nano System Manager (Carrier IQ) No T-Mobile Video Calling No HD Voice capable No VoLTE Capable No   ## [](https://www.t-mobile.com)Software Updates & Device Resets   ### Master reset from settings menu   A master reset removes all user accounts and resets your Samsung Galaxy Chromebook Go to factory settings and may delete your personal data on the internal storage, such as downloads, images, and apps. It doesn't delete data stored on the SIM card or SD card. 1. Back up data on the internal memory. 2. Select the __Time__ > __Settings__. 3. Select __Advanced__ > __Reset settings__. 4. In the Powerwash section, select __Reset__. 5. Read and check the Powerwash disclaimer, select __Continue__ > __Restart__. 6. Wait for the device to reset.   ### Soft reset   This is a uni-body device with an internal battery that cannot be removed. If you need to soft reset the device, follow these steps: 1. Select the __Time__ > __Settings__. 2. Select the __Shut down__ icon. 3. Wait 3 -5 seconds, next press the __Power button__ on the device keyboard to turn your device back on.   ### Soft reset with hardware keys   A soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive and the device has an internal battery that can't be removed. It doesn't cause loss of personal data on the device. 1. Press and hold the __Power__ button for at least 8 seconds. 2. Wait 3 -5 seconds, then press the __Power__ button on the device keyboard to turn your device back on.   ### Software updates   1. Select the __Time__ > __Settings__. 2. Select __About Chrome OS__ 3. Select __Check for updates__. 4. Wait for the device to check for updates, and download if a new software version is available. * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)