- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Roambee BeeAware administration (EOL) 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) The Roambee device is no longer available to order.  You can set up and manage your Roambee devices with the steps on this page. Check out the [Asset Management & Tracking with NB IoT](https://www.t-mobile.com/business/solutions/iot/asset-tracking-management) page for more information. ## On this page: - [Login and navigate the Roambee Portal](https://www.t-mobile.com#login) - [Add, modify, or delete users](https://www.t-mobile.com#users) - [Create and edit locations](https://www.t-mobile.com#locations) - [Create, edit, and use accounts](https://www.t-mobile.com#accounts) - [Create and fulfill orders](https://www.t-mobile.com#orders) - [Manage your bees](https://www.t-mobile.com#bees) ## [](https://www.t-mobile.com)Log in and navigate the Roambee Portal ### Login To log in for the first time, make sure you've received an email from [support@roambee.com](mailto:support@roambee.com) with your password. If you haven't received it, contact your system administrator. 1. In a web browser, visit [https://portal.roambee.com/#login](https://portal.roambee.com/#login). 2. Enter your user name (email address) and password. 3. Select __Log in__. 4. If you belong to multiple accounts, choose the account you want to log into. ### Navigation The portal is divided into three areas: 1. The Main Bar has the user name, role, __Support__ button, and __Modern View__ button. 2. The Module Menu allows you to choose from a variety of pages in the portal, like Manage Users, Shipments, Locations, and Bees. 3. The Screen Area changes depending on what you select in the Module Menu.    ## [](https://www.t-mobile.com)Add, modify, or delete users   ### Add a User   1. Choose the __Manage Users__ module. 2. Select the __+__ by to __Add user__. 3. Fill out the __Add new user__ pop-up. You must fill out fields with an asterisk (\*). 4. Select __Save__. An email is sent to the new users.   ### Modify a User   1. Choose the __Manage Users__ module. 2. Select the __Actions__ by to the user you want to modify. 3. Select __Edit__. 4. Update any information in the __Edit user__ pop-up. 5. Select __Save__.   ### Delete a User   1. Choose the __Manage Users__ module. 2. Select __Actions__ by to the user you want to modify. 3. Select __Delete__.   ## [](https://www.t-mobile.com)Create and edit locations   ### Create a location   1. Choose the __Locations__ module. 2. Select __Add__. 3. Fill out the __Location Wizard__ pop-up. You must fill out fields with an asterisk (\*). 4. Select __Add Location__.   ### Edit a location   1. Choose the __Locations__ module. 2. Select __Edit__ by to the location you want to edit. 3. Update any information in the __Location Wizard__ pop-up. 4. Select __Modify Location__.   ## [](https://www.t-mobile.com)Create, edit, and use accounts   ### Create a sub-account   1. Choose the __Accounts__ module. 2. Select __Add__. 3. Fill out the __Create a new Account__ pop-up. - You must fill out fields with an asterisk (\*). - You must fill out all four tabs. Select __Continue__ once you've completed a tab. 4. Select __Save__.   ### Edit a sub-account   1. Choose the __Accounts__ module. 2. Select __Edit__ by the sub-account you want to edit. 3. Update any information as needed, then select __Save__.   ### Log in to a sub-account   1. Choose the __Accounts__ module. 2. Select __Login as__ by the sub-account you want to log in on. 3. You can also switch between accounts by choosing __Select Account to log in as__.   ## [](https://www.t-mobile.com)Create and fulfill orders   ### Create an order   1. Choose the __Orders__ module. 2. Select __New__. 3. Choose the account you're creating the order for, then select __OK__. 4. Fill out the order information, including the shipment destination, SKU, and quantity, then select __Place Order__.   ### Fulfill an order   1. Choose the __Orders__ module. 2. Select the __Actions__ menu by the order you want to fulfill, then select __Fulfill__. 3. Make sure the order summary is correct, then select __Continue__. 4. Assign the devices that will be used on the sub-account, then select __Continue__. 5. Enter the shipping information, then select __Fulfill__. Make sure the device was assigned to the correct sub-account.   ## [](https://www.t-mobile.com)Manage your bees   ### Find out where your Bees will work   Check our [narrowband coverage map](https://maps.t-mobile.com/pcc.html?map=tmo-nbiot) to check where Roambee BeeAware will work. International and domestic roaming are not supported.   ### Roambee BeeAware buttons & LEDs    1. The Network LED blinks green fast when searching for coverage, blinks green slowly when connected, and is off when in sleep mode or off. 2. The Battery LED is solid red when charged, blinks red fast when charging or powering on/off, blinks red slowly when the battery is low, and is off when device is on and working fine. 3. The GPS LED is Solid yellow when it has a GPS fix, blinking yellow when searching for GPS, and is off when in sleep mode or off. 4. Press and hold the __Power__ button for 3 seconds to turn on or off. 5. Use the USB charging port to plug in your charging cable. 6. Press and hold the __Multi-function__ button to report the current location and restart GPS fix. 7. The Hanging hole is used to hang the device when affixing is not an option.   ### Bee Pickup   1. Choose the __Bee Pickup Page__ module. 2. Enter the device name and all related information regarding the pickup purpose. You must fill out fields with an asterisk (\*). 3. Select __Save__. You'll receive a confirmation the device was checked-in, select __Ok__. 4. You can confirm the device was checked in by choosing the __Bees__ module.   ### Change reporting interval   1. Choose the __Bees__ module. 2. Select __Actions__ by to the desired device, then select __interval__. 3. Set the desired reporting interval between 5 minutes and 24 hours, then select __Send Change__.   ### View device history   1. Choose the __Bees__ module. 2. Select __Actions__ by the desired device, then select __history__. 3. Adjust the desired date range and select __Go!__. 4. You'll be taken to a screen that displays a map and the sensor history.   ### View device messages   1. Choose the __Bees__ module. 2. Select __Actions__ by the desired device, then select __messages__. 3. Choose the time zone and adjust the desired date range, then select __Go!__. 4. View the device messages. Choose the __+__ to get more details for a specific message.   ### Manage and download data   1. Choose the __Bees__ module. 2. Use the following options to filter devices as needed: - __Search__ lets you search for specific devices - __Show/hide columns__ lets you restrict what information appears on the screen - __Reset tables__ resets the device list back to default view 3. Choose how you want to download your data: - __Download__ lets you download a file with the data - __Copy__ places the information to your clipboard so you can paste it - __Excel__ exports the information to Excel - __PDF__ converts the data into a PDF file * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)