Learn how to troubleshoot USB laptop stick and netbook connection problems. If you're getting a specific error code, check out Connection manager error code troubleshooting.
Dropped connections
Possible causes:
- Your computer does not meet the minimum system requirements
- You have the laptop stick in a USB hub or in a laptop docking station
- Your computer is turning off USB devices to save power
- The signal is too low to stay connected
- Another program is causing a conflict
To resolve dropped connections, follow these steps:
- Check your computer and make sure it meets the system requirements. Note: You can find the system requirements for your device in the Start Guide found on this support site.
- Insert your laptop stick directly into a USB port on the computer. Note: This does not apply to netbooks or notebooks with a SIM card slot.
- Restart your computer.
- Confirm the laptop computer is connected to the power adapter, and the power adapter is connected to a wall electrical outlet.
- When you log in to the operating system, open the connection manager.
- If you have no signal, try moving the location to another room or closer to a window. Note: Connections may drop if the signal fluctuates.
- Make sure you have the latest version of firmware installed.
- Try to connect to Mobile Internet.
- If the steps listed do not resolve your issue, contact T-Mobile Customer Service.
Internet access problems
Related errors
- "Page cannot be displayed"
- "Internet Explorer cannot display the webpage"
- "Address not found"
- "Limited connectivity"
- "The web page is not available"
- "No network access"
Possible causes
- The signal is too low
- You are not in T-Mobile coverage
- You are not connected to the Internet
- Your computer has a browser problem
- There is a problem with the connection manager
- The computer has a configuration preventing you from web browsing
To resolve Internet access problems, follow these steps:
- Make sure your current location is T-Mobile coverage.
- Restart your computer.
- Insert your laptop stick directly into a USB port on the computer. Note: This does not apply to netbooks or notebooks with a SIM card slot.
- When you log in to the operating system, open the connection manager.
- If you have no signal or 1 bar, try moving the location to another room or closer to a window.
- Connect and test web browsing.
- Check for any programs that may be running in the background (anti-virus, Windows updates, etc.). If these programs are running, or downloading updates, you may have a slow browsing experience.
- If web browsing works with a different web browser, clear the history and reset the web browser you are having browsing difficulty with.
- Make sure you have the latest version of firmware installed.
- Uninstall the connection manager software.
- Install the connection manager software.
- Restart your computer.
- When you log in to the operating system, open the connection manager.
- Connect and test web browsing.
- If the steps listed do not resolve your issue, contact T-Mobile Customer Service.
Slow Internet problems
Possible causes:
- The signal is too low
- You are not in a 3G or 4G coverage area
- Your computer has a browser problem
To resolve slow Internet problems, follow these steps:
- Make sure your current location is within 3G or 4G T-Mobile coverage.
- Restart your computer.
- Insert your laptop stick directly into a USB port on the computer. Note: This does not apply for netbooks or notebooks with a SIM card slot.
- When you log in to the operating system, open the connection manager.
- If you have no signal or 1 bar, try moving the location to another room or closer to a window.
- Connect and test browsing speeds.
- Check for any programs that may be running in the background (anti-virus, Windows updates, etc.). If these programs are running, or downloading updates, you may have a slow browsing experience.
- Make sure you have the latest version of firmware installed.
- If the steps listed do not resolve your issue, contact T-Mobile Customer Service.
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