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Get help with GPS and maps.

Steps for all issues

  1. Check that your device has the latest software update using our tutorials.
  2. Install all available updates from your app store and restart the device.
  3. Turn on GPS using our tutorials and go outside where you have a clear view of the sky.
    • When turning on GPS initially, it can take up to five minutes for the phone to find your location.
    • Stay outdoors while you're troubleshooting and testing.
  4. Remove any cases or covers.
  5. In the web browser, open a few web pages to check your Internet connection. If there is no Internet, follow No Internet troubleshooting instead.
  6. If you're roaming domestically, make sure you still have domestic roaming data available.
  7. Check the maps provider to ensure they aren't experiencing an outage, like with Apple System Status.
  8. If you're still having problems, reset the device to factory settings.

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