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What if your phone won't connect to you computer? Follow the steps below for things you can try.


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Before following the steps below, ensure the following:

  Make sure you're using the cable that came with your device. Some cables can charge your phone, but not connect to a computer.

  Unlock the device screen. Some device locks may require you to unlock the phone for security.

  Restart the device and your computer.

  Update the device software to the latest version. You can do this over Wi-Fi. Visit the Devices page for current versions and steps.

If your device meets the criteria above, but the issue persists, proceed with the applicable troubleshooting steps below.


Computer doesn't connect or file transfer with USB cable

  1. Inspect the USB or charging port​​. If it's damaged, contact the manufacturer to ask about repair.
  2. Make sure the plug goes all the way into the port. If your case comes close to the port, you may need to remove it.
    • Wait a moment, and the computer should download and install the appropriate drivers for the phone.
    • If the computer does not automatically recognize the device, visit the manufacturer's support website for drivers or help.
      Android devices
      • Pull down the Notification bar and touch USB options (wording may vary by device).
      • Select Transfer files, MTP, USB device, etc. (wording may vary by device).
      • Turn off Developer options (or USB debugging) in settings. (Visit the Devices page, select your device, and under Settings look for the "Developer options" page.)
  3. Try plugging the USB cable into different USB ports on the computer. Certain ports may not work.
  4. Try another computer.
    • If it works, contact the computer manufacturer for help.
    • If it doesn't work on another computer, perform a master reset. If problems continue after a master reset, then contact the device manufacturer.

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