- [Support](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) [Billing and payments](https://www.t-mobile.com/support/business/billing) [Manage your account](https://www.t-mobile.com/support/business/account) [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) [All business support topics](https://www.t-mobile.com/support/business) [SUPPORT](https://www.t-mobile.com/support) - [Get started](#) - [New to T-Mobile?](https://www.t-mobile.com/support/new-to-tmobile) - [Switching is easy](https://www.t-mobile.com/support/new-to-tmobile/family-freedom) - [Set up your device](https://www.t-mobile.com/support/new-to-tmobile/device) - [Using the app](https://www.t-mobile.com/support/plans-features/t-mobile-app) - [All get started topics](https://www.t-mobile.com/support/new-to-tmobile) - [Account resources](#) - [Ways to pay your bill](https://www.t-mobile.com/support/account/pay-your-bill) - [All about your bill](https://www.t-mobile.com/support/account/whats-impacting-your-bill) - [Line permissions](https://www.t-mobile.com/support/account/set-online-permissions) - [Your T-Mobile ID](https://www.t-mobile.com/support/account/set-up-and-manage-your-t-mobile-id) - [Your PIN/Passcode](https://www.t-mobile.com/support/account/update-your-customer-pinpasscode) - [All account resources topics](https://www.t-mobile.com/support/account) - [Network & roaming](#) - [T-Mobile network](https://www.t-mobile.com/support/coverage/t-mobile-network) - [In-flight texting and Wi-Fi](https://www.t-mobile.com/support/coverage/t-mobile-in-flight-texting-and-wi-fi) - [Wi-Fi Calling](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile) - [International roaming](https://www.t-mobile.com/support/coverage/international-roaming-services) - [Mobile Without Borders](https://www.t-mobile.com/support/coverage/mobile-without-borders) - [All network & roaming topics](https://www.t-mobile.com/support/coverage) - [Plans support](#) - [Find the right plan](https://www.t-mobile.com/support/plans-features/find-the-right-plan-for-you) - [Netflix on Us](https://www.t-mobile.com/support/plans-features/netflix-on-us) - [HotSpot plans](https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots) - [Voicemail](https://www.t-mobile.com/support/plans-features/voicemail) - [Use Mobile HotSpot](https://www.t-mobile.com/support/plans-features/smartphone-mobile-hotspot-wi-fi-sharing--tethering) - [All plans support topics](https://www.t-mobile.com/support/plans-features) - [Device assistance](#) - [Tutorials](https://www.t-mobile.com/support/tutorials) - [Troubleshooting](https://www.t-mobile.com/support/phones-tablets-devices/troubleshooting) - [Unlock your device](https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device) - [Protect your device](https://www.t-mobile.com/support/devices/protectionandlt360andgt-and-device-protection) - [SIM card & eSIM](https://www.t-mobile.com/support/devices/sim-esim) - [All device assistance topics](https://www.t-mobile.com/support/phones-tablets-devices) - [Business support](#) - [Get T-Mobile for Business](https://www.t-mobile.com/support/business/new-to-business) - [Billing and payments](https://www.t-mobile.com/support/business/billing) - [Manage your account](https://www.t-mobile.com/support/business/account) - [Orders and shopping](https://www.t-mobile.com/support/business/orders-shopping) - [Account Hub registration](https://www.t-mobile.com/support/business/account-hub-registration) - [All business support topics](https://www.t-mobile.com/support/business) [Support](https://www.t-mobile.com/support/) [Devices](https://www.t-mobile.com/support/community/phones-tablets-devices) # Acer Chromebook 511 0 Added! [](https://www.t-mobile.com) ### Manage Links Click any [available links](https://www.t-mobile.com) to add. Click any [added links](https://www.t-mobile.com) to remove. Links with [no highlight](https://www.t-mobile.com) can't be sent. Done (0 Links) Get help with your Acer Chromebook 511. ## On this page: - [Getting started](https://www.t-mobile.com#gettingstarted) - [Settings & Tech Specs](https://www.t-mobile.com#settings) - [Battery, Memory, & Storage](https://www.t-mobile.com#hardware) - [Connections & Network](https://www.t-mobile.com#connections) - [Software Updates & Backup](https://www.t-mobile.com#updates) - [Support & warranty](https://www.t-mobile.com#support) ## [](https://www.t-mobile.com)Getting started When you first turn on your new device, you may get a setup wizard to help you get started. Take a look at these steps to walk through the setup process if needed. 01. Insert your active T-Mobile SIM card and charge the device. 02. Turn on the device using the __power__ button. 03. A 'Welcome' screen will appear, select your language, select __Let's go >__. 04. Select your Wi-Fi network, enter your network password if needed, select __Connect__. 05. Review Google terms of service, select __Accept and continue__. 06. Select Who's using this Chromebook? __You__, __A child__, __Browse as Guest__ or __Enterprise enrollment__, select __Next >__. 07. Sign in to your Chromebook with your primary Google Account (this account will be set as the owner and is the only account that will be able to change certain Chrome settings). If you don't have a Google account, select __More options__ to create one or sign in with Enterprise enrollment. 08. Select __Next__. 09. Review your Chrome and Google services, select __Accept and continue__. 10. Review Google Play Terms of Service, select __More >__ __Accept__. 11. Install apps from your other devices by selecting the apps, select __Install & continue >__ or __Skip__ to install at a later date, select __Continue >__. 12. Access your Assistant with "Hey Google" select __Next >__, or __Skip__ to set up at a later date, select __Done >__. 13. Connect your phone to text from your computer, share your internet connection, reply to conversation notifications, and unlock your Chromebook with your phone, select __Accept & continue__ or __No thanks__. 14. Select __Get started__ to start using your new device. 15. Select the __Time__. 16. Select your __Network__. Turn off __Wi-Fi__. 17. From the list of available networks, select __T-Mobile__. 18. Open a new tab in __Chrome__. 19. Attempt to go to any website. You will be redirected to the T-Mobile activation page. 20. Complete the online registration form. 21. When T-Mobile service is activated you will get a confirmation page.   ## [](https://www.t-mobile.com)Settings & Tech Specs There's a lot you can do with your new device.   ### Keys   The Chromebook uses function keys or key combinations to access some hardware and software controls, such as screen brightness and volume. The dedicated function keys each have a specific function. | Icon | Function | |---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------| |  | Go to the previous page | |  | Go to the next page | |  | Reload the current page | |  | Open the page in full-screen mode | |  | Switch to the next window | |  | Decrease screen brightness | |  | Increase screen brightness | |  | Search from the Apps panel | Acer Chromebook 511 keyboard keys and their function   ### Shortcuts   You can use shortcuts to complete some tasks more quickly. | Keyboard shortcut | Function | |-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------| | __Ctrl__ +  | Takes a screenshot | | __Alt__ +  | Toggles caps lock | | __Alt__ +  | Projects your screen | | __Ctrl__ + __Alt__ + __/__ | Get a complete list of keyboard shortcut | Common keyboard shortcuts and their functions   ### Touchpad   The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your fingers across the surface of the touchpad. | Action | Gestures | |---------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Click | Press down on any part of the touchpad | | Right-Click | Touch the touchpad with two fingers or press and hold __Alt__ on the keyboard and tap the touchpad | | Scroll | Place two fingers on the touchpad and move them up and down to scroll vertically or left and right to scroll horizontally | | Drag and drop | Select the item you want to move with one finger. With a second finger, move the item. Release both fingers to drop the item (this gesture works with files, not windows or icons) | Touchpad actions and how to enable them   ### Tech specs   Tech specs for the Acer Chromebook 511     Type Specification Battery - Usage time: Up to 20 hours - Battery size/type: 4200 mAh / 48Wh 3-cell Li-ion - Power Supply Wattage: 45 Watt Camera 0.9MP front camera with 720p HD Display - 11.6" display with IPS (In-Plane Switching) technology, HD 1366 x 768, high-brightness Acer ComfyViewTM LED-backlit TFT LCD - 16:9 aspect ratio - Wide viewing angle up to 170 degrees - Mercury-free, environment friendly Keyboard 74-/75-/78-key Acer FineTip EDU anchored keyboard with international language support Dimensions - 11.65" (W) x 8.11" (D) x 0.83" (H) - 2.73 lbs. Memory - 32 GB eMMC storage - 4 GB of onboard LPDDR4X system memory - Dual-channel LPDDR4X SDRAM support - Supports up to 64GB Micro SD card Operating System Google Chrome Processor Qualcomm® Snapdragon™ 7c Compute Platform Webcam - 1280 x 720 resolution - 720p HD audio/video recording - Super high dynamic range imaging (SHDR) Graphics Qualcomm® Adreno™ 618 GPU Audio - 2 built-in stereo speakers - Built-in microphone - Headset/speaker jack Anti-theft Yes Advanced messaging No Device Unlock App No Emergency Alerts (WEA) Review [T-Mobile.com/WEA](https://www.t-mobile.com/responsibility/consumer-info/safety/wireless-emergency-alerts) [__Number Verified__](https://www.t-mobile.com/support/plans-features/scam-id-and-scam-block) No SIM Card Nano System manager (Carrier IQ) No T-Mobile Video Calling No Connectivity - Wi-Fi 802.11a/b/g/n/ac - Wi-Fi sharing - Operates at 2.4 GHz and 5 GHz - 2x2 MIMO technology - Bluetooth® 5.0 - Chrome - USB 3.2 Gen.1 Type-A port - USB 3.2 Gen.1 Type-C ports Network - 4G LTE FDD - 1 / 2 / 3 / 4 / 5 / 7 / 8 / 9 / 12 / 13 / 14 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 30 / 66 / 71 - 4G LTE TDD - 34 / 38 / 39 / 40 / 41 / 46 - WCDMA / HSPA+ - 1 / 2 / 5 / 8 - HD Voice Capable - No - VoLTE Capable - No   ## [](https://www.t-mobile.com)Battery, Memory, & Storage ### Battery This is a uni-body device with an internal battery that cannot be removed. If you need to soft reset the device, follow these steps: 1. Select the __Time__ > __Settings__. 2. Select the __Shut down__ icon. 3. Wait 3 -5 seconds, use the __Power button__ on the device keyboard to turn your device back on. ### SIM card This device supports a Nano size SIM card. 1. Insert the SIM tray removal tool into the hole on the SIM card tray, and then push until the tray pops out. 2. Place the SIM card on the tray making sure the gold contacts face down.    ## [](https://www.t-mobile.com)Connections & Network   ### Clear cache / cookies / history   1. Select the __Chrome__ browser icon. 2. Select the __Menu__ icon > __Settings__ > __Privacy and security__. 3. Select __Clear browsing data__. Make sure the following are checked. - Browsing history - Cookies and other site data - Cached images and files 4. Select __Clear data__.   ### Open / close tabs / windows   1. From any web page, select the __Menu__ icon. 2. Select __New tab__.   ### Turn on / off 1. Select the __Chrome__ browser icon. 2. Select the __Menu__ icon > __Settings__ > __Site settings__. 3. Select __JavaScript__ and select one of the following. - Sites can use Javascript - Don't allow sites to use JavascriAPN   ### APN & data settings 1. Select the __Time__ > __Settings__. 2. In the Network section, select __Mobile Data__. This option is only available if a SIM card is inserted. 3. Select the T-Mobile APN if one is available. If not, select a new APN. 4. Verify and update the following settings for the Data APN if needed. - Name: T-Mobile - APN: Fast.t-mobile.com - Proxy: <Not set> - Port: <Not set> - Username: <Not set> - Password: <Not set> - Server: <Not set> - MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc - MMS proxy: <Not set> - MMS port: <Not set> - MMS protocol: WAP 2.0 - MCC: 310 - MNC: 260 - Authentication Type: <Not set> - APN Type: default,supl,mms - APN Protocol: IPv4/IPv6 - APN roaming protocol: IPv4/IPv6 *or* IPv4 only when roaming internationally - Turn APN on/off: Grayed out unless there are multiple APNs - Bearer: Unspecified   ### Manual network selection   The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum. 1. Select the __Time__ > __Settings__. 2. In the Network section, select __Mobile Data__. This option is only available if a SIM card is inserted. 3. Turn on __Allow mobile data roaming__. 4. Select a __Network__.   ### Turn on / off data roaming   1. Select the __Time__ > __Settings__. 2. Under Network, confirm __Mobile data__ is turned on. This option is only available if a SIM card is inserted. 3. Select __Mobile data__. 4. Turn on/off __Allow mobile data roaming__.   ### Turn on / off mobile data   1. Select the __Time__. 2. Select your __Network__. 3. Turn on/off __Mobile data__. This option is only available if a SIM card is insettings   ### Delete / forget network   1. Select the __Time__ > __Settings__. 2. In the Network section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch to turn it on. 4. Select the desired network, then select __Disconnect__.   ### Scan & connect   1. Select the __Time__ > __Settings__. 2. In the Network section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch on, if necessary. 4. Select desired Wi-Fi network, enter the password if prompted, then __Connect__.   ### Turn on / off   1. Select the __Time__ > __Settings__. 2. In the Network section, select __Wi-Fi__. 3. Select the __Wi-Fi__ switch to turn it on or off.   ## [](https://www.t-mobile.com)Software Updates & Backup ### Master reset from settings menu A master reset removes all user accounts and resets your Acer Chromebook 511 to factory settings and may delete your personal data on the internal storage, such as downloads, images, and apps. It doesn't delete data stored on the SIM card or SD card. 1. Back up data on the internal memory. 2. Select the __Time__ > __Settings__. 3. Select __Advanced__ > __Reset settings__. 4. In the Powerwash section, select __Reset__. 5. Read and check the Powerwash disclaimer, select __Continue__ > __Restart__. 6. Wait for the device to reset. ### Soft reset with hardware keys A soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive and the device has an internal battery that can't be removed. It doesn't cause loss of personal data on the device. 1. Select the __Time__ > __Settings__. 2. Select the __Shut down__ icon. 3. Wait 3 -5 seconds, use the __Power button__ on the device keyboard to turn your device back on. ### Check for software updates 1. Select the __Time__ > __Settings__. 2. Select __About Chrome OS__ 3. Select __Check for updates__. 4. Wait for the device to check for updates, and download if a new software version is available.   ## [](https://www.t-mobile.com)Support & warranty ### T-Mobile support - T-Mobile can help you set up your Acer Chromebook 511's LTE connection and troubleshoot issues around T-Mobile's LTE network and connectivity. - For any other issues related to your device such as Wi-Fi, Bluetooth, Chrome OS troubleshooting, or hardware and warranty support contact Acer directly for assistance. ### Acer support - Acer can help you with any issues related to your device that do not include T-Mobile's LTE network and connectivity such as Wi-Fi, Bluetooth, Chrome OS troubleshooting, or hardware and warranty support. - When contacting Acer for warranty support, have your Acer product SNID ready. - Acer will troubleshoot your device, walk you through the repair process, and in the event it cannot be fixed, will perform the warranty exchange. ### Acer contact information - Phone: [1-866-698-2237](tel:1-866-698-2237) - Hours: Monday – Friday from 6 a.m.– 3 p.m. PT * * * Was this helpful? * * * ## Can't find what you're looking for? - [Contact Us](https://www.t-mobile.com/contact-us) - [Ask our community](https://www.t-mobile.com/community/)