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Get help with your Acer Chromebook 511.

Battery, Memory, & Storage

 
Battery
 

This is a uni-body device with an internal battery that cannot be removed. If you need to soft reset the device, follow these steps:

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. Click the Shut down icon.
  3. Wait 3 -5 seconds, next press the Power button on the device keyboard to turn your device back on.
 
SIM card
 

This device supports a Nano size SIM card.

  1. Insert the SIM tray removal tool into the hole on the SIM card tray, and then push until the tray pops out.
  2. Place the SIM card on the tray making sure the gold contacts face down.

 

Connections & Network

 
Browser
 

Clear cache / cookies / history

  1. Select the Chrome browser icon.
  2. Select the Menu icon > Settings > Privacy and security.
  3. Select Clear browsing data. Make sure the following are checked.
    • Browsing history
    • Cookies and other site data
    • Cached images and files
  4. Select Clear data.

Open / close tabs / windows

  1. From any web page, select the Menu icon.
  2. Select New tab.

Turn on / off JavaScript

  1. Select the Chrome browser icon.
  2. Select the Menu icon > Settings > Site settings.
  3. Select JavaScript and select one of the following.
    • Sites can use Javascript
    • Don't allow sites to use Javascript
 
Network & APN
 

APN & data settings 

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. In the Network section, select Mobile Data. This option is only available if a SIM card is inserted.
  3. Select the T-Mobile APN if one is available. If not, select a new APN.
  4. Verify and update the following settings for the Data APN if needed.
    • Name: T-Mobile
    • APN: Fast.t-mobile.com
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication Type: <Not set>
    • APN Type: default,supl,mms
    • APN Protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally
    • Turn APN on/off: Grayed out unless there are multiple APNs
    • Bearer: Unspecified

Manual network selection

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. In the Network section, select Mobile Data. This option is only available if a SIM card is inserted.
  3. Turn on Allow mobile data roaming.
  4. Select a Network.

Turn on / off data roaming

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. Under Network, confirm Mobile data is turned on. This option is only available if a SIM card is inserted.
  3. Select Mobile data.
  4. Turn on/off Allow mobile data roaming.

Turn on / off mobile data

  1. Select the Time in the bottom right-hand corner of your screen.
  2. Select your Network.
  3. Turn on/off Mobile data. This option is only available if a SIM card is inserted.
 
Wi-Fi settings
 

Delete / forget network

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. In the Network section, select Wi-Fi.
  3. Select the Wi-Fi switch to turn it on.
  4. Select the desired network, then select Disconnect.

Scan & connect

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. In the Network section, select Wi-Fi.
  3. Select the Wi-Fi switch on, if necessary.
  4. Select desired Wi-Fi network, enter the password if prompted, then Connect.

Turn on / off

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. In the Network section, select Wi-Fi.
  3. Select the Wi-Fi switch to turn it on or off.

 

Settings & Tech Specs

 
Getting started
 

First time use

When you first turn on your new device, you may see a setup wizard to help you get started. Take a look at the steps below to walk through the setup process if needed.

  1. Insert your active T-Mobile SIM card and charge the device.
  2. Press the power button to turn on the device.
  3. A 'Welcome' screen will appear, select your language, tap Let's go >.
  4. Select your Wi-Fi network, enter your network password if needed, tap Connect.
  5. Review Google terms of service, tap Accept and continue.
  6. Select Who's using this Chromebook? You, A child, Browse as Guest or Enterprise enrollment, tap Next >.
  7. Sign in to your Chromebook with your Google Account, or tap More options to create a new Google Account if you do not already have one, or sign in with Enterprise enrollment tap Next
    • Important: Sign in with your primary Google Account. This account will be set as the owner and is the only account that will be able to change certain Chrome settings.
  8. Review your Chrome and Google services, tap Accept and continue.
  9. Review Google Play Terms of Service, tap More, Tap Accept.
  10. Install apps from your other devices by selecting the apps, tap Install & continue > or Skip to install at a later date, tap Continue >.
  11. Access your Assistant with "Hey Google" tap Next >, or Skip to set up at a later date, tap Done >.
  12. Connect your phone to text from your computer, share your internet connection, reply to conversation notifications, and unlock your Chromebook with your phone, tap Accept & continue or No thanks
  13. Tap Get started to start using your new device.
  14. Select the Time in the bottom right-hand corner of your screen.
  15. Select your Network. Turn off Wi-Fi.
  16. From the list of available networks, select T-Mobile.
  17. Open a new tab in Chrome.
  18. Attempt to go to any website. You will be redirected to the T-Mobile activation page.
  19. Complete the online registration form.
  20. When T-Mobile service is activated you will see a confirmation page.

Keyboard, ports, and icons

There's a lot you can do with your new device, so here's a quick glance at some basic items:

Front view


Keyboard view


Left view


Right view


Bottom view


Function keys

The Chromebook uses function keys or key combinations to access some hardware and software controls, such as screen brightness and volume. The dedicated function keys each have a specific function.


Common keyboard shortcuts

You can use shortcuts to complete some tasks more quickly.


Touchpad

The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your fingers across the surface of the touchpad.


 
Support & warranty
 

T-Mobile support

  • T-Mobile can help you set up your Acer Chromebook 511's LTE connection and troubleshoot issues around T-Mobile's LTE network and connectivity.
  • For any other issues related to your device such as Wi-Fi, Bluetooth, Chrome OS troubleshooting, or hardware and warranty support contact Acer directly for assistance.

Acer support

  • Acer can help you with any issues related to your device that do not include T-Mobile's LTE network and connectivity such as Wi-Fi, Bluetooth, Chrome OS troubleshooting, or hardware and warranty support.
  • When contacting Acer for warranty support, have your Acer product SNID ready.
  • Acer will troubleshoot your device, walk you through the repair process, and in the event, it cannot be fixed, will perform the warranty exchange.

Acer contact information

 
Tech specs
 
  • Battery
    • Usage time: Up to 20 hours
    • Battery size/type: 4200 mAh / 48Wh 3-cell Li-ion
    • Power Supply Wattage: 45 Watt
  • Camera
    • 0.9MP front camera with 720p HD
  • Display
    • 11.6" display with IPS (In-Plane Switching) technology, HD 1366 x 768, high-brightness Acer ComfyViewTM LED-backlit TFT LCD
    • 16:9 aspect ratio
    • Wide viewing angle up to 170 degrees
    • Mercury-free, environment friendly
  • Keyboard
    • 74-/75-/78-key Acer FineTip EDU anchored keyboard with international language support
  • Dimensions
    • 11.65" (W) x 8.11" (D) x 0.83" (H)
    • 2.73 lbs.
  • Memory
    • 32 GB eMMC storage
    • 4 GB of onboard LPDDR4X system memory
    • Dual-channel LPDDR4X SDRAM support
    • Supports up to 64GB Micro SD card
  • Operating System
    • Google Chrome
  • Processor
    • Qualcomm® Snapdragon™ 7c Compute Platform

 

  • HD Webcam
    • 1280 x 720 resolution
    • 720p HD audio/video recording
    • Super high dynamic range imaging (SHDR)
  • Graphics
    • Qualcomm® Adreno™ 618 GPU
  • Audio
    • 2 built-in stereo speakers
    • Built-in microphone
    • Headset/speaker jack
  • Anti-theft
    • Yes
  • Advanced messaging
    • No
  • Device Unlock App
    • No
  • Emergency Alerts (WEA)
  • Number Verified
    • No
  • SIM card
    • Nano
  • System Manager (Carrier IQ)
    • No
  • T-Mobile Video Calling
    • No

Connectivity

  • Wi-Fi 802.11a/b/g/n/ac
  • Wi-Fi sharing
  • Operates at 2.4 GHz and 5 GHz
  • 2x2 MIMO technology

 

  • Bluetooth® 5.0
  • Chrome
  • USB 3.2 Gen.1 Type-A port
  • USB 3.2 Gen.1 Type-C ports

Network

  • 4G LTE FDD
    • 1 / 2 / 3 / 4 / 5 / 7 / 8 / 9 / 12 / 13 / 14 / 17 / 18 / 19 / 20 / 25 / 26 / 28 / 29 / 30 / 66 / 71
  • 4G LTE TDD
    • 34 / 38 / 39 / 40 / 41 / 46
  • WCDMA / HSPA+
    • 1 / 2 / 5 / 8

 

  • HD Voice Capable
    • No
  • VoLTE Capable
    • No

 

Software Updates & Backup

 
Device resets
 

Master reset from settings menu

A master reset removes all user accounts and resets your Acer Chromebook 511 to factory settings and may delete your personal data on the internal storage, such as downloads, images, and apps. It doesn't delete data stored on the SIM card or SD card.

  1. Back up data on the internal memory.
  2. Select the Time Settings in the bottom right-hand corner of your screen.
  3. Select Advanced > Reset settings.
  4. In the Powerwash section, select Reset.
  5. Read and check the Powerwash disclaimer, select Continue > Restart.
  6. Wait for the device to reset.

Soft reset with hardware keys

A soft reset is a simulated battery removal. Use a soft reset to power a device off when the screen is frozen or unresponsive and the device has an internal battery that can't be removed. It doesn't cause loss of personal data on the device.

  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. Click the Shut down icon.
  3. Wait 3 -5 seconds, next press the Power button on the device keyboard to turn your device back on.
 
Software updates
 
  1. Select the Time Settings in the bottom right-hand corner of your screen.
  2. Select About Chrome OS
  3. Select Check for updates.
  4. Wait for the device to check for updates, and download if a new software version is available.

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