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New to T-Mobile? Switching is easy Set up your device Using the app All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Use this page to download a bulk transactions file and to obtain transaction status detail in the T-Mobile for Business Account Hub.

On this page:

Bulk transactions

  1. Log in to Account Hub and go to Manage Accounts. Select the desired account if you have multiple accounts.
  2. From the Manage Lines tab, select the Account actions menu, then choose  Bulk upload. The 'What changes are you making?' window displays.
  3. Select the desired bulk change type such as Change number, Suspend lines, Transfer numbers, Cancel subscribers, Update the line identifiers, Change Caller ID names, Voicemail PIN reset, Restore lines, Change SIMs, Generate Transfer PIN, Call Forwarding, and Manage E911 and Usage Address.
  4. Select the file format type (CSV or XLS) and select Download to download the template. Fill in the required fields and upload the completed file.

 

Transaction status history

  1. Log in to Account Hub and go to Manage Accounts.
  2. From the approval dashboard, review the list of historical requests and requests pending approval. Filter the selection results by timeframe and request type if needed.

 

Visit the Account Hub User Management page if you cannot complete these steps, as you may need more permissions from your Account Admin or Business Owner.

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