Support SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Use the steps on this page to change a T-Mobile for Business phone number or transfer a phone number from another account.

Change a phone number

  1. Log in to Account Hub.
  2. Go to Manage Accounts. If you have multiple accounts, select the desired account.
  3. From the Manage Lines tab, select the three dots for the desired line and select Change number. The Change Number window appears.
  4. Select a reason for the number change from the Reason for change field.
  5.  Choose number by: 
    • ZIP Code enter preferred ZIP Code.
    • Area Code enter preferred Area Code.
  6. Choose one of the listed available options in the Preferred NXX drop-down list that best meets your needs. 
  7. Check the box to agree to the terms and conditions. 
  8. Select Submit change. You'll receive a transaction number, which can be viewed on the Transaction History page.

 

Transfer a phone number

  1. Log in to Account Hub.
  2. Go to Manage Accounts. If you have multiple accounts, select the desired account. 
  3. From the Manage Lines tab, select the three dots for the desired line, then select Transfer number.
  4. Enter the following details: 
    • Number to transfer 
    • Preferred transfer date 
    • Account number 
    • Account password/PIN 
  5. When finished, select Submit. You'll receive a transaction number, which can be located on the Transaction History page.

 

If you’re unable to perform the steps on this page, visit the Account Hub User Management page as your profile permissions may need to be updated by your Account Admin or Business Owner.

Was this helpful?