Use this page to change or transfer a T-Mobile for Business phone number from another account or to generate a Temporary Port Out PIN to move your phone number from T-Mobile.

Change a phone number

1. Log in to Account Hub and go to Manage Accounts.
2. Go to Manage Accounts and select the desired account.
3. Select the account and line you want to change.
4. Choose a reason for the change in Reason for change field by preferred ZIP Code or Area Code.
5. Check the box to agree to the terms and conditions and select Submit change.
6. Note the transaction number for reference.

Transfer a phone number

1. Log in to Account Hub and go to Manage Accounts to select the number to transfer.
2. From  Manage Accounts find the line with the number to transfer and select the three dots icon. Select Transfer number.
3. Enter the following details: 
   • Number to transfer 
   • Preferred transfer date 
   • Account number 
   • Account password/PIN 
4. Select Submit and you will receive a transaction number to check status of the transfer on the Transaction History page.

Temporary port out PIN

1. Log in to Account Hub and go to Manage Accounts to select the desired account if you have multiple accounts.
2. From the Manage Lines tab, select the three dots for the desired line and select Generate Port Out PIN. The Generate Port Out PIN window appears.
3. Request and validate one-time PIN.
4. Select Generate.
5. The Port Out PIN will display with a transaction number, which can be viewed on the Transaction History page.

Visit the Account Hub User Management page if you cannot complete these steps, as you may need more permissions from your Account Admin or Business Owner.