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SUPPORT
New to T-Mobile? Switching is easy Set up your device Using the app Sprint Migration Center All get started topics Ways to pay your bill All about your bill Line permissions Your T-Mobile ID Your PIN/Passcode All account resources topics T-Mobile network In-flight texting and Wi-Fi Wi-Fi Calling International roaming Mobile Without Borders All network & roaming topics Find the right plan Netflix on Us HotSpot plans Voicemail Use Mobile HotSpot All plans support topics Tutorials Troubleshooting Unlock your device Protect your device SIM card & eSIM All device assistance topics Get T-Mobile for Business Billing and payments Manage your account Orders and shopping Account Hub registration All business support topics

Manage your payments and payment arrangements in the T-Mobile for Business Account Hub portal.

On this page:

Make a payment

Payment amount limits

  • The maximum amount for a one-time debit card payment is $25,000.
  • The maximum amount for a one-time credit card payment is $25,000.
  • The maximum payment amount for an ECP transaction is $9,999.99.
  • You can make multiple payments within a 24—hour period using the same payment method provided they differ by $0.01 each time.

Make a payment

  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Select Make payment.
  4. Enter the Payment amount and Payment date.
  5. Enter the payment method information (bank transfer or credit/debit card) or choose Pay in installments to set up a payment arrangement.
  6. Select Submit.

Equipment Installment Payments (EIP)

Make a single Equipment Installment Plan (EIP) payment or pay off the remaining EIP balance in Account Hub. Also view EIP information, such as downpayments made, loan balance, loan ID, and number of payments remaining. 

  1. Log in to  Account Hub.
  2. Select Billing.
  3. Select the Account.
  4. Select Equipment Installment Plans
    • Select the device or line that you want to make a payment on.
    • Select Make Extra Payment.
  5. Enter payment details:
    • Amount
    • Date
    • Payment information
      • Bank transfer
      • Credit/debit card
      • Billing address
  6. Select Submit
    • Payment receipt and updated EIP loan information is displayed.
    • An email confirmation is sent to the email address on file.

Bill pay from your bank

Using bill pay from your bank is straightforward - provide your bank with the payee details to set up (or change from your Sprint account) bill pay from your bank account.

  • Bill pay is a straightforward service offered by many banks and credit unions that lets you set up bill payments.
  • To set up or change bill pay, you can call your financial institution or log in to your bank account online. 
    • If setting up bill pay for the first time, you may need to add T-Mobile as a provider through your bank.
    • Once set up is authorized by you, all scheduled payments will be handled by your bank. If payment issues arise, T-Mobile does not have access to view or modify your scheduled bank payments. 
  • During the process you'll need to provide the following details: 
    • T-Mobile account number, which can be located on the Account tab in the T-Mobile app, in your account online, or on your paper bill
    • Payee name: T-Mobile
    • Payment address: 
      T-Mobile
      P.O. Box 742596
      Cincinnati, OH 45274-2596 

 

Payment history

  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Payments tab. Recent payments are displayed or enter payment number to search.

 

AutoPay

  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Settings tab. 
  4. Select AutoPay.
  5. Select one of the options: 
    • Enroll now
    • Edit
    • Turn off AutoPay
  6. Enter payment type (credit card or direct deposit from bank) details, then select Save changes.

 

Payment arrangements

 

Set up a payment arrangement

 
  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Settings tab. 
  4. Select the Make Payment button.
  5. Select the Pay in installments radio button under Payment amount.
  6. Enter first payment installment amount. Must be at least 20% of balance due.
  7. Select first payment installment date.
  8. Enter second payment installment amount. Must be for remaining balance due. Over-payment not permitted.
  9. Select second payment installment date.
  10. Enter credit/debit/banking details, billing address, and installment plan notification preferences.
  11. Enter the phone number for validation and to receive a text confirmation notification.
  12. Select Submit. A confirmation screen with a summary of the payment arrangements will appear.
 

Edit a payment arrangement (payment method changes only)

 
  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Settings tab. 
  4. Select the three dots for the selected account, then select Edit Payment Arrangement. You can only change the payment method (not the amount) and it cannot be changed within 24 hours of a scheduled installment.
 

Locate payment arrangement history

 
  1. Log in to  Account Hub.
  2. Go to Billing. If you have multiple accounts, select the desired account.
  3. Go to the Settings tab. 
  4. Go to Manage Accounts, select Transactions. On the Transactions screen, the payment arrangement success notification will be displayed. 

 

Learn about ways to view your bill and usage on the Account Hub billing page. 

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